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Napleton's River Oaks Honda

Lansing, IL

4.8
1,214 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,214 reviews

January 25, 2017

JP was awsome JEFF WAS VERY KNOWLEDGIBLE HE WAS VERY HELPFUL NOT PUSHY PATIENT ALL AROUND GREAT PERSON TO SALE A CAR I WOULD RECOMMEND MY FAMILY AND FRIENDS ASK F More

by gloria123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jill Verbich
Jan 27, 2017 -

Napleton's River Oaks Honda responded

We're happy to hear that you found our staff so helpful and pleasant to work with, Gloria! We hope to see you again soon!

January 25, 2017

Alvin sold me my Pilot Alvin and Ty are the best in making sure I buy my next car from them... Those guy are dedicated to there job thanks alot More

by Terry Pringle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvin Crowder
Jan 26, 2017 -

Napleton's River Oaks Honda responded

Thank you very much for sharing these comments, Terry. We always love to receive great feedback!

January 24, 2017

Great Service Frazier was very assisting and helpful on finding me the best deal. Also very professional and by far the best and honest salesman. If you are looking More

by Philip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darryl Frazier
January 21, 2017

Very helpful. This dealership will work with you and help you to rebuild your credit. You can purchase a car on your own without a co-signer. More

by Big 222
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Parham
Jan 23, 2017 -

Napleton's River Oaks Honda responded

Thank you for taking the time to leave us feedback. Wishing you a great day until the next time we meet!

January 19, 2017

Excellent service and price My husband and I were greeted right away and from the second we walked into the dealer and to the time we left the dealer we were treated with profess More

by Valerie I
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Gilmore, Brittany Rolbiecki, Glenn Smith
Jan 22, 2017 -

Napleton's River Oaks Honda responded

Thank you very much for sharing these comments, Valerie. We always love to receive great feedback.

January 19, 2017

Fears and anxiety of buying a new car. On Monday I purchased a new 2017 Honda CR-V from a salesman by the name of Mr. Moos at Napleton River Oak Honda. It been 12 years since I had purchas More

by dawj1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Moos, Dimitrious Rudd, Gerado JT Tuazon and Tyrone Smith
Jan 22, 2017 -

Napleton's River Oaks Honda responded

Thank you for leaving this detailed feedback about your experience with Napleton River Oaks Honda. Wishing you a great day until the next time we meet.

January 03, 2017

Earnest Norman Salesman Today I purchased a new CR-V from Earnest Norman. I have been dealing with Earnest for years. The Manager Kim Stiehler help Earnest with my deal. I re More

by Noah 1023
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Earnest Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : kim Stiehler
Jan 03, 2017 -

Napleton's River Oaks Honda responded

Noah, thanks for sharing your review! It's wonderful to hear that Earnest and Kim provided you with the great service we're known for. Congratulations on your new CR-V, we appreciate your business and your recommendation!

January 01, 2017

New Vehicle I got the best price from Mike Smith at River Oaks Honda. He treated me with respect and honored everything he promised me. I wouldn't hesitate to rec More

by Sally Ann T.
Recommend Dealer
Yes
Employees Worked With
Mike Smith
Jan 02, 2017 -

Napleton's River Oaks Honda responded

Thank you for the review, Sally! We strive to treat every customer with the respect that they deserve, so we're glad to hear that yo ufelt welcome by Mike. We look forward to serving you again in the future!

December 31, 2016

Overall Great Experience! I had been to several dealerships over the coarse of two days and was unable to find anything or anyone that suited my needs. I was looking for a mini More

by pjtjsmom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Bell
Jan 01, 2017 -

Napleton's River Oaks Honda responded

Thanks for sharing your review! It's great to hear that James was so helpful, especially after other dealerships had let you down. We'll be sure to pass along your kind feedback. We appreciate your business, please let us know if we can be of service again! Happy New Year!

December 30, 2016

"My best car buying experience in 40 years! My best car buying experience in 40 years"! I had the pleasure of doing business with "JP" Jeffery Parham, and it was doing business with a long time More

by larryk56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2016 -

Napleton's River Oaks Honda responded

Thank you for the five-star review! We're very happy to hear that we were able to exceed your expectations and provide you with such a great experience. JP is a great asset to our team; he'll be happy to read your kind words. We appreciate your business and look forward to serving you again in the future!

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