Napleton's River Oaks Honda

Demetrius delivered excellent serice and delivered what was promised. I traveled from 150 miles away and there was no high pressure sales just good friendly service. was promised. I traveled from 150 miles away and there was no high pressure sales just good friendly service. More

It was refreshing to find the vehicle we wanted at a great price and purchasing it through a very courteous and professional dealership. Keep up the great deals, honest disclosure, and the customer ori great price and purchasing it through a very courteous and professional dealership. Keep up the great deals, honest disclosure, and the customer oriented atmosphere. It was well worth the trip from the Dallas Metro area and there were no surprises. At least not negative ones - the vehicle was flawless and in perfect order for the 14-1/2 hours road trip back to Dallas. Thanks, again. More

Everyone was very nice as well as patient with me. This made it a very stress free experience for me. I am satisfied with the decision I made of purchasing my vehicle here. I would like to thank all involv made it a very stress free experience for me. I am satisfied with the decision I made of purchasing my vehicle here. I would like to thank all involved with this purchase. I would like to thank Ryan for allowing Demetrius to make the sell. I am so glad you didn't give up. More

The dealership there was awesome. GREAT service. I feel Jeff Parham took great care with answering all questions I needed answered. I will definitely recommend this dealership to others. Jeff Parham took great care with answering all questions I needed answered. I will definitely recommend this dealership to others. More

I didn't purchase a new vehicle, I came in to refinance the vehicle I purchased last year. The service/customer service was GREAT. I wasn't too thrilled with your computer system. I had to locate refinance the vehicle I purchased last year. The service/customer service was GREAT. I wasn't too thrilled with your computer system. I had to locate the V.I.N # for a car that I purchased there I would have thought that my purchase details would have been saved on hand in the system. Other than that as always my experience was GREAT. More

I enjoyed my experience and have already recommended friends..This was my first new car purchase and the staff made the experience very easy..I love my new car! friends..This was my first new car purchase and the staff made the experience very easy..I love my new car! More

Donna was so helpful. Kind. Frorndly. Thoughtful. I will recommend as many people as possible to purchase a honda car. Donna took her time with me. Eventho it took me along time to pick my car. She is the b recommend as many people as possible to purchase a honda car. Donna took her time with me. Eventho it took me along time to pick my car. She is the best. More

Great job all around. Jeremy was good with helping us find a car at a price we were looking for. he had a friendly personality. find a car at a price we were looking for. he had a friendly personality. More

We were very interested in a new 2012 Honda Civic LX. We negotiated a specific out-the-door price and financing rate with their online representative, Tina,via email. She assured us this price had been appr negotiated a specific out-the-door price and financing rate with their online representative, Tina,via email. She assured us this price had been approved by her management and the car was ready to be picked up. I took the day off of work and we made the 1.5 hour drive to the dealership. We arrived at the dealership ready to complete the purchase at the previously agreed upon price and financing terms. However, none of the management would honor the agreed upon terms, even though we had the email thread to show them the price and financing rate had been agreed to. They insisted on adding on a $1,589 "Pro Pack" that we did not request, nor agree to. They said that every one of their cars had to have this "Pro Pack" added on. They had NEVER mentioned anthing about this additional fee during our negotiations. When we called them on this they said that the internet sales rep, Tina, did not have any negotiating power and should have mentioned the "Pro-Pack." So why then did Tina say the deal was negotiated and agreed to and that the car was ready fo pick-up? The Manager and General Manager were disrespectful and unprofessional. Finally, the GM said he would lower the price oft this "Pro-Pack" to $500 as that was their price for this add on. We left without purchasing the car. They did not honor our previous negotiations. BEWARE, by their own word they admitted that they make over $1,000 on this "Pro-Pack" on every car they sell. This so called "Pro-Pack" includes such things as mud flaps, all- weather mats, trunk mat, door guards, etc. Regardless of whether you want those options or not they add that $1,589 to the price of the car. They were SHAMELESS. I will never consider doing business with them again. I will be contacting Honda Corporate so they are aware of this dealer's unprofessional conduct. I will also be making a complaint to the city's Better Business Bureau. Finally, I will let as many people as possible know of this situation and to stay away from this dealership. More

BUYER BEWARE! The bank that financed told me they were on the Watch List. They sold the vehicle to another party, while under contract and after taking my deposit. I called the GM Will Mulcahey &he asked me the Watch List. They sold the vehicle to another party, while under contract and after taking my deposit. I called the GM Will Mulcahey &he asked me "what are you going to call your attorney?" I turned them in to the IL consumer fraud div. More