Napleton's River Oaks Honda

I made an appointment and was on time. I had to go looking for my salesperson. It took 15 minutes to find her. She didn’t even know who I was. I had been talking for a week to her about coming up. She looking for my salesperson. It took 15 minutes to find her. She didn’t even know who I was. I had been talking for a week to her about coming up. She handed me over to someone else and they couldn’t find the keys for over an hour. Another salesman had taken them home. They wouldn’t even make a valet key so I could look at the car. Waited….. and waited….. Email sent to me next day: "Our used sales car mananger tried calling you today and wanted to know are you still interested in purchasing the vehicle? If so what can we do to earn your business?" My offer was $11,577 the previous night. I walked. Car was listed $11,777. I was surprised at how bold they were even to contact me again. I guess when your service is that poor, you have to be desperate. My email response: "You can accept an offer of $11,250 plus tax, title and plates (NO OTHER ADDED COSTS!!). The lower offer is because of the time you have wasted and my gas money for 2 round trips. I was VERY disappointed in the way I was treated last night. You wasted my time and your dealership's time. If I come back up there, I expect you to be ready for me. You know, it is an hour trip one way for me to come up there. I don't think it's unreasonable for you to be waiting for me with everything you need to sell a vehicle. Waiting an hour for keys for the car was completely unacceptable, so you can understand that I will only deal with you in the future due to low price. I can get treated poorly by any dealership. There are lots of cars out there and I don't need this car." Dealership: "I really do apologize for all of your troubles like i stated all of our prices are negotiable and we price our vehicles very aggressively to sell and to move we do want to earn your business but we cannot knock off almost $1500.00 off the vehicle." Me: "See that's where I have issues. That is not $1500 off. It is $527 off. Your advertised price was $11,777. After my experience, I'm surprised I didn't get a better offer. I'm appalled that you tried to tack on some kind of "dealer prep" fee and didn't let me know about it before I drove up there. Thanks for teaching me something about buying cars. I didn't ask enough questions. I trusted you. This is the second shot at selling me a vehicle that Napleton has blown. I asked both of your Chicago area Honda dealerships twice (2 different people from each dealership) for an email quote last year for a 2012 Odyssey Touring Elite. I bought that car from Bill Walsh because of the 10 dealerships I asked for a quote, only the 2 Napleton Dealerships failed to even respond to my request. I got a quote from the other 8. So if you think I'm being unreasonable, think again. Maybe the Napleton Dealerships have a dealer culture problem not evident in the 8 other area Honda Dealerships. I also find it funny that you stated that the troubles were mine. Hmmm. Will, don't you want to chime in here?" Will is their General Manager. I CC’d him. Still not word one from him. Dealership: "I was only going by the price thats listed on on our website which is $12,777 if you seen it some where else for that price please feel free to bring in the add or it just may be a misprint those type of things do happen you know ........Once again im sorry for the experience that you encountered here" Me: "Check to see what it was listed at on your own website last night as well as when we started talking about the car. It was $11,777 last night when I was there. Will? I added another of your email addresses this time. Maybe you haven’t seen this thread yet." Dealership: "I just double checked our website again and the car is listed at $12,777 if you go to www.riveroakshonda.com you will see the car there as well listed at $12,777." At that point, all of their email addresses and Napleton.com went into my junk folder. Geez, they can’t even be honest about the price! She also turned me off with her unprofessional emails. Misspellings, bad punctuation, grammar and the like don't seem like the purview of someone who makes their money communicating with customers. More

Changed price after getting to the store, car was not available, sat for several hours after i was told another customer took the keys, referral program us a scam and just a overall shady dealership available, sat for several hours after i was told another customer took the keys, referral program us a scam and just a overall shady dealership More

I began talking to Michelle around 5/30/12 and she was very helpful. I also had sometime to talk to Stanley and I let him know I had found an advertisement on cargurus.com for a Orange 2011 Dodge Charger very helpful. I also had sometime to talk to Stanley and I let him know I had found an advertisement on cargurus.com for a Orange 2011 Dodge Charger for $ 19,500. He said the price was listed on your site at $20,995 and he didn't know how the other site got it's number but that they would honor it because it was advertised at that price. Friday night I began talking to Jeremy Veasy and he took a deposit to hold the car until I was able to come up there on Monday morning as I would have to fly in from Wichita. I purchased my plane ticket and was picked up by a porter named Gary at the Chicago Midway airport right after I landed. The 35 minute drive from the airport to the dealership was the best experience I had with the dealership. I arrived at the dealership and was greeted by Jeremy and shown the car. As I walked around the car I noticed that the hood looked like it was not centered which was of particular concern as I knew the car had been wrecked. I was very displeased looking over the vehicle and seeing dozens of paint chips and several dents on a 2011 vehicle. I realize that it is a used car but would have thought that as such a large dealership the proper touch ups would have been done to take care of the paint chips. I also found out that the car didn't have the leather seats and a sunroof which it was mentioned in the advertisement on their site. Also when I was talking with Jeremy and the sales manager I believe his name was Tony both told me by looking at the pictures they could tell it wasn't leather to which I simply replied I'm color blind and it looked like it could have been a light colored leather to me. Then came the test drive. The car seemed to ride pretty smooth and I had very little problem adjusting the car to my needs. Jeremy and I got on the highway and started on what I intended to be a long test drive as I was taking this decision very seriously. It ended up being pretty short because once I tried the AC which didn't work I had pretty much had it. Jeremy assured me that it would be fixed by the service techs and that it probably just needed freon. I granted that but let him know that it concerned me that a 2011 vehicle already needed freon. We arrived back to River Oaks Honda and I sat down in an office while Jeremy asked me what I thought. I told him I wasn't sure but I'd take a look at the numbers he could give me and then found out that the asking price was still $ 21,000 and not the $ 19,500 that I was told would be honored. On top of the price I found there would also be a $ 710 destination charge added to a used car. I was not pleased but continued thinking maybe at some point soon a deal could be struck and the necessary fixes could be made. Jeremy ran some numbers for me and came back and told me that my $20,000 car would cost me about $ 400 a month which was way higher than I anticipated for the 6 year note we were discussing. He explained that for every $ 10,000 financed it will be a $ 200 dollar payment monthly. I had told Jeremy when I got there that I was a tax accountant and that I know numbers. I also had a pocket calculator that helped me determine loan amounts but I had already gone through and figured out how much an additional $ 1,000 or an additional % of interest would cost me per month. His numbers were WAY off. With the proposed interest rate they were offering me of 4.54 % over 72 months my payments at most should have been around $ 340 and he is telling me it would be around $ 400. At this point is when the sales manager became involved, asking me how he could get my business. I flat out told him the numbers were wrong and I knew they were wrong. I also told him about the listing and that I had been told the advertisement would be honored and of the problems I had seen with the description and what the car actually had. Both Tony and Jeremy came in and out of the office at least 4 times over the next 45 minutes with different numbers each time trying to reach a deal. Throughout this whole conversation with Jeremy he kept telling me he wanted to help me but that I had to help him because I wasn't budging off my offer and the numbers I was looking for. Last time I checked I am the customer and he is there to get the sale not ask me to do something I am unwilling to do. After being at the dealership for over 2 hours and probably closer to 3 and after telling them for the previous 30 minutes I just wanted my deposit back they finally offered the original $ 19,500 without the destination charge. I was then told that I would have to pay them the sales tax even though I was a Kansas resident (I found out later they were wrong on that to). Jeremy came in with one last effort asking me what I wanted and I said I just want my deposit back and that I don't want the car. Tony was brought in a couple minutes later and asked me the same thing and I told him I just want my money back and to leave. He said I don't understand I've got you your numbers and you just don't want the car now, and I told him that is correct. I told him I'd been there over 3 hours waiting patiently trying to come to an agreement and had test driven a car that didn't even fully function. They had known since Friday I would be there and the A/C still didn't work. 10 minutes or so later I had my deposit back and after hearing something from Jeremy about he can't help me if I wasn't willing to work with him I left the dealership having to walk across the street and get a cab because I had no way to get anywhere. This was by far the worst car buying experience I have ever had. I bought a plane ticket to come and buy the car and felt like I was treated just like another person and not a customer whose business should be valued. If this is the way that Napleton dealerships operate I don't have a clue how the dealership has been successful. I am out the flight there, a hotel stay, and the transportation back for a waste of a trip. Also I have to mention that even though the car was falsely advertised no discount was offered for the items that were not there; I was just told well you should have asked and we would have told you or you can see in the pictures it isn't leather or have a sunroof. Oh and I was told they aren't the ones that write the internet ads for your cars which to me is another slap in the face as they showed 0 accountability. More

I worked with Bob Wolf New car Sales Manager via The Internet. Not only did he respond the fastest but he had by far the best product knowledge and phone deameanor of anyone we spoke with. It was neat Internet. Not only did he respond the fastest but he had by far the best product knowledge and phone deameanor of anyone we spoke with. It was neat he responeded from home on his day off from his smart phone. The price was fair, we actually paid a little more for his selection and service. Bob Wolf had the paperwork ready when we gt there. I would reccomend Bob Wolf for anyone looking for a head turnining experience. More

I went there to purchase a new or used car. They go me approved for a used 2010 Sebring. I have now had the car for a week and a half and I get a call saying that the bank did not approve the loan and tha approved for a used 2010 Sebring. I have now had the car for a week and a half and I get a call saying that the bank did not approve the loan and that I need to bring the car back. The owner of the dealership told me I needed to come in today or he was going to start to charge me $500a day for the car or put it out for REPO. The people that work at this dealership are nasty and rude especially the crossed General Manager they treated me like crap and I will never go back here or recommend anyone to ever go here. More

Dealership not only had the inventory to choose from. They had the best pricing. The team was all very attentive. I travelled from North Suburbs to buy here! They had the best pricing. The team was all very attentive. I travelled from North Suburbs to buy here! More

Great experience. JP was enthusiastic and attentive from start to finish. The negotiation process was stress-free. By far, the best car buying experience I have ever had. start to finish. The negotiation process was stress-free. By far, the best car buying experience I have ever had. More

My experience with this dealership has always been very pleasant. Working with big Will has been a very pleasant experience. He is a pleasant, informative and know's his job. I would recommend my family am pleasant. Working with big Will has been a very pleasant experience. He is a pleasant, informative and know's his job. I would recommend my family amd friends to the dealership and to work with big Will. More

Overall I had a great experience at River Oaks Honda. I was very nervous about my situation and how I had such a small window to work with in buying a used car, however, after many conversations and though was very nervous about my situation and how I had such a small window to work with in buying a used car, however, after many conversations and thought out scenarios we (as a team) figured out what was best for me. In the end, I left a hundred times happier than I thought I would, and, the customer service was amazing. I felt comfortable and well taken care of. This experience rated above and beyond any previous car dealership exerperiences. I love my "new" car and could not be happier about my decision. YEAH!! More

Wonderful, Wonderful, Wonderful love fact that You may use the internet while waiting for an oil change. Love the fact that the dealership provides free coffee and free popcorn! The dealership is clea use the internet while waiting for an oil change. Love the fact that the dealership provides free coffee and free popcorn! The dealership is clean and has classes after You purchase a car. Wonderful More