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Napleton's River Oaks Honda

Lansing, IL

4.8
1,204 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,204 reviews

July 30, 2018

THANKS RHYAN THANK YOU FOR HELPING MY MOTHER OUT ON HER NEW 2018 HONDA CIVIC THANKS RHYAN THANK YOU SO MUCH ...I WILL SEND MORE PEOPLE YOUR WAY More

by cgang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhyan Hatter
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2018

thanks rhyan for helping my father out i worked with a young man name rhyan hatter and he did a wonderful job with all the work he did helping my father out...i love river oaks honda More

by Jimmy B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rhyan Hatter
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2018

New CRV!!! I'd driven past the Honda so many times but I never stop in, so I finally come in to try and buy a new truck after speaking with Mercedes. She had Mr More

by Owen_in_the_Truck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mercedes Mills, Shane Spina
July 28, 2018

An Experience with Jeffrey Parham (J.P.) Upon entering Napleton's River Oaks Honda, I was greeted by the general manager, Glenn Smith. He listened. My problem caused him to seek out J.P, who More

by A Truly Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glen Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2018

Stall made the new car purchase enjoyable. Was greeted by the GM, the Sales Manager and was helped by a great salesperson, Jeff Parham (JP). Very helpful, patient and no pressure during the pro More

by cool rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glen Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahmad Ali
July 27, 2018

Great Experience The experience was great and I felt at home, great service and my wait time was very short. Very good job. will come back to this dealer again and aga More

by Rosebud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2018

Great but long The experience was great and we felt at home ,but my girlfriend got mad at me because I was there to long, maybe if we cut down the wait time somehow More

by Fastride2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2018

Amazing! I purchased my new 2018 Honda here. I absolutely loved it! Yahaira was so amazing with answering all my questions and trust me there was a lot! Everyo More

by Junior
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yahaira Pedroza
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2018

Fantastic Service - Knowledgable Personnel I was approached with a smile, handshake and a sincere “what are you looking to accomplish this evening?” My reply was, “to buy a car!” Well, it was More

by Patty3457
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oliver Marin
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2018

Awesome experience front to back! I bought my Honda CR-V from Shane and Malinda a couple of weeks ago, and the experience was awesome. Shane was very patient with me as I tried to dec More

by Dog Lady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malinda Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Spina
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