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Napleton's River Oaks Honda

Lansing, IL

4.8
1,199 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,199 reviews

July 27, 2018

Stall made the new car purchase enjoyable. Was greeted by the GM, the Sales Manager and was helped by a great salesperson, Jeff Parham (JP). Very helpful, patient and no pressure during the pro More

by cool rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glen Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahmad Ali
July 26, 2018

Great but long The experience was great and we felt at home ,but my girlfriend got mad at me because I was there to long, maybe if we cut down the wait time somehow More

by Fastride2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2018

Amazing! I purchased my new 2018 Honda here. I absolutely loved it! Yahaira was so amazing with answering all my questions and trust me there was a lot! Everyo More

by Junior
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yahaira Pedroza
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2018

Fantastic Service - Knowledgable Personnel I was approached with a smile, handshake and a sincere “what are you looking to accomplish this evening?” My reply was, “to buy a car!” Well, it was More

by Patty3457
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oliver Marin
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2018

Thanks again! This place is wonderful! That have a lot of gems working here but stacey is one of my favorites. She made it so much easier to purchase my accord. I w More

by Mrmyers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier Dominguez
July 18, 2018

Awesome experience front to back! I bought my Honda CR-V from Shane and Malinda a couple of weeks ago, and the experience was awesome. Shane was very patient with me as I tried to dec More

by Dog Lady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malinda Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Spina
July 14, 2018

Excellent experience Pleasant experience close to home, no stressful high sales tactics, accommodating finance department, and employees were smiling & friendly, environme More

by Roby K
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Martin
July 10, 2018

Simply amazing I purchased my 3rd HONDA vehicle today from Napleton River Oaks HONDA. I knew what I wanted and they delivered. Steven Martin was wonderful. Thanks! More

by HONDA girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Martin
June 30, 2018

Jeffery “JP” Parham sales consultant JP was a pleasure to work with when buying our new Honda! Great sense of humor, very accommodating, and went the extra mile to help us get what we wa More

by WoodyPilot
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2018

Great Experience I bought a new vehicle yesterday. The salesman and finance manager were awesome. I was very indecisive and they listened to my concerns and assisted m More

by Venetia23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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