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Napleton's River Oaks Honda

Lansing, IL

4.8
1,213 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,213 reviews

July 14, 2018

Excellent experience Pleasant experience close to home, no stressful high sales tactics, accommodating finance department, and employees were smiling & friendly, environme More

by Roby K
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Martin
July 10, 2018

Simply amazing I purchased my 3rd HONDA vehicle today from Napleton River Oaks HONDA. I knew what I wanted and they delivered. Steven Martin was wonderful. Thanks! More

by HONDA girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Martin
June 30, 2018

Jeffery “JP” Parham sales consultant JP was a pleasure to work with when buying our new Honda! Great sense of humor, very accommodating, and went the extra mile to help us get what we wa More

by WoodyPilot
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2018

Salesman Steven at River Oaks Honda was my salesman very very helpful & also got me the car I wanted...I recommend him to anyone looking to purchase a car ask More

by Mzsupersexxy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Martin
June 29, 2018

Great Experience I bought a new vehicle yesterday. The salesman and finance manager were awesome. I was very indecisive and they listened to my concerns and assisted m More

by Venetia23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2018

Accommodating along with great service I have had three Hondas (Accord, 2 Odysseys) and decided to purchase another. This time I went with the CR-V. Our sales person, Mr. Parham, was very a More

by ZZlynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2018

Can't be beat! Best customer service around. 5 stars all the way around. Service is always the best in and out with no wait time. Go see Oliver Marin!!!! More

by Steven D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oliver Marin
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2018

One of the best experience ever I just want to say that River oaks Honda is one of the best ,,,,if not the best dealers ever they work with you,make things happened the right way, th More

by Tmiles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2018

Great experience! My experience at Napleton's River Oaks Honda was outstanding. Salesman Jeffery Parham (JP) was very knowledgeable and professional. He worked with me More

by Mont
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Briana Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dory McCarthy
June 24, 2018

New KId Here Robert was quite nice and attentive to any question or concern. seems as he truly cares for the customers. I will recommend Napleton River Oaks Honda More

by bmwguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
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