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Napleton's River Oaks Honda

Lansing, IL

4.8
1,199 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 1,199 reviews

June 04, 2018

1st time car buyer experience I purchased my first car from this dealership and it was honestly an amazing experience. Everyone was attentive and friendly. I didn't feel pressured More

by Selma620
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clemente Zermeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Dayyat, Ahmad Ali
June 04, 2018

Friendly, honest people We drove 2 1/2 hours to buy a specific car. JP went above and beyond to make sure that the car was there and ready to test drive. He was great to de More

by carbuyer90
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Briana Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2018

great experince ! fast service, great sales man Earnest Please go to River Oaks Honda and ask for a sales man by the name Earnest Norman. This man solid me two cars. I bought a 2013 Ford focus last year. Th More

by mslady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Earnest Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2018

It was fast and the salesman were great The dealer ship was very clean and all the salesman were very helpful and pleasant they are a group of great people's I will buy from them again More

by My new car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Earnest Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 01, 2018

Sales and Service I was really satisfied with the service and professionalism of the sales associate that worked with me. He was very helpful. I would refer anyone to s More

by Alexis930
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Martin
June 01, 2018

New Honda Pilot I purchased a brand new car and Mr. Martin made my experience very easy. He knows his job very well which made everything easy for me. I am pleased wi More

by Ray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Steven Martin
May 31, 2018

Nuevo carro Mi familia y yo estábamos buscando una nueva van usada y nos toco hablar con una muchacha muy amabale! Nos contesto todas la preguntas que teníamos! Y More

by Hector
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yahaira Pedroza
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2018

New car Steven Martin was this was the sales person who worked diligently, really helping me to get an awesome deal on my car today I would highly recommend h More

by Cj210299
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Martin
May 31, 2018

Good Customer Service Very great customer service and knowledgeable salesman. Answered all my questions and made car shopping less stressful. I would refer friends to sho More

by Kfran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Martin
May 30, 2018

Great salesmanship Steven was great enjoyed his knowledgeable input and experience. Very patient and respectful from "hello" to "enjoy your new car" Great experience a More

by New civic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Wasilewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Martin
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