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Napleton's River Oaks Honda
Lansing, IL
1,205 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers.
As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best.
We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff.
Thank you,
The Napleton family
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,205 reviews
August 29, 2024
JP was patient and very familiar with each car. I do not think I have ever had a better car salesman. I believe I got a great deal. I was allowed to drive at least five or six cars and was able to I do not think I have ever had a better car salesman. I believe I got a great deal. I was allowed to drive at least five or six cars and was able to select and purchase my top selection. He had a balance of leading and addressing my needs. He answered every question. I am very confident about my purchase because of his ability and skills to present each car very well. Thank you J.P. More
by Careda Taylor
August 28, 2024
I was helped by Jason today, he was very helpful and gave us compete transparency. us compete transparency. More
by nlagunas2997
Employees Worked With
August 27, 2024
JP was great. The process to finish all the paperwork took to long. Not JP's fault. The process to finish all the paperwork took to long. Not JP's fault. More
by Luke
Employees Worked With
August 24, 2024
The dealership was very clean and the presentation of the vehicles were played out perfectly the vehicles were played out perfectly More
by ckyree10
Employees Worked With
August 21, 2024
Jason helped me find the right car with everything I needed. Answered all my questions and made sure I felt comfortable with my purchase. Will definitely go back to him again. needed. Answered all my questions and made sure I felt comfortable with my purchase. Will definitely go back to him again. More
by jmrivera1126
Employees Worked With
August 15, 2024
Wonderful experience. Jason was knowledgeable, kind, and efficient. The buying process was streamlined and made easy to follow.. I would and will definitely recommend him Jason was knowledgeable, kind, and efficient. The buying process was streamlined and made easy to follow.. I would and will definitely recommend him to anyone looking to purchase a vehicle More
by justprofessional1
August 13, 2024
Earnest and Jason provided exceptional service and assisted me with purchasing a SUV. This is my fourth purchase at River Oaks Honda and the fourth time Earnest has assisted me. Jason was extremely pa assisted me with purchasing a SUV. This is my fourth purchase at River Oaks Honda and the fourth time Earnest has assisted me. Jason was extremely patient and knowledgeable. He did an excellent job in helping me make the perfect choice. I am truly appreciative of everything! More
by Shebad
August 09, 2024
Jason was very helpful with the purchase of our ‘new to us’ Honda Odyssey. He answered all of our questions, came in early because we are from out of state and made it a smooth purchase. us’ Honda Odyssey. He answered all of our questions, came in early because we are from out of state and made it a smooth purchase. More
by bbrenner
Employees Worked With
August 07, 2024
when I arrived to Napleton River oaks Honda Jeff the salesman did an awesome job he made me feel very welcomed he made the process as easy as possible let me test drive the vehicle and now I’m driving h salesman did an awesome job he made me feel very welcomed he made the process as easy as possible let me test drive the vehicle and now I’m driving home in my new 2025 Honda civic sport! I am very happy customer and I recommend this dealership More
by Dre
Employees Worked With
