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Napleton's River Oaks Honda

Lansing, IL

4.8
1,213 Reviews
In 1931, Edward W. Napleton opened a small DeSoto franchise on Chicago's south side. He had one guiding business principle: common courtesy. That is, the customer always comes first. This principle of common courtesy has remained with the Napleton family for the past 80 years, and has led to over 800,000 satisfied Napleton customers with over 68% returning as repeat customers. As of 2010, the Napleton family owns and operates 64 franchises in 5 states. As the fourth generation of Napletons enter the automotive industry, Customer Satisfaction still tops the priority list. Whether you visit a Napleton store for sales, service, or parts your experience will be one of the industry?s best. We truly appreciate your business here with the Napleton Group. We hope you enjoy every facet of the Napleton organization from www.napleton.com, to our state of the art facilities, to our experienced & factory certified staff. Thank you, The Napleton family
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17220 Torrence Ave

Lansing, IL

60438

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Showing 65 service reviews

December 11, 2025

Best place to come and purchase a care Earnest is the best sales person ever he is very persistent and getting the job done More

by brookelynn685
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earnest Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2025 -

Napleton's River Oaks Honda responded

It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

August 29, 2025

Earnest Norman Thank you for helping me today getting into a brand new 2026 Hrv honda. You took the time to explain all details of me qualifying for a car patient and very pleasant. I appreciate everyth More

by Emma Hawkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Earnest Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yousef Hasan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Calvin Stubbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

Napleton's River Oaks Honda responded

Hi Emma, it is great to hear that we were able to get you back on the road so quickly! Thank you again for choosing Napleton River Oaks Honda and we hope to see you again!

May 06, 2025

Had an appointment for a simple oil change and tire rotation, still waited over two hours. After I asked about the delay, they found a nail in my tire and patched it “as a courtesy.” Cool. But about an More

by Khattisburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Earnest Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2025 -

Napleton's River Oaks Honda responded

Hi Khattisburg, it is disappointing for us to hear that your experience was anything less than great. We'd like the opportunity to turn your experience around. Please reach out to us at (708) 868-0100 at your earliest convenience to discuss how we can turn this experience into a positive one.

October 17, 2024

I bought a 2022 Genesis and it's been nothing but problems, the first thing was the car needed a complete brake so I had to take it back. Then they actually sold me the car without a spare tire and More

by tommyg628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mohammad Suliman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kamaal Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Napleton's River Oaks Honda responded

Hello, Thank you for taking the time to provide feedback regarding your recent experience with our service department. My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. I am deeply sorry to hear about your challenges and want to address your concerns personally. I sincerely apologize for any communication issues you experienced at Napleton River Oaks Honda. Clearly, we did not meet our standards for timely updates and transparent communication, and for that, I am truly sorry. Rest assured, we remain steadfast in our commitment to deliver excellent service and clear communication at every step, and we deeply regret that we did not meet this standard in your case. Your feedback is invaluable to us, and we are committed to making the necessary improvements to prevent such issues in the future. I would appreciate the opportunity to discuss this matter further and ensure we can regain your trust. Please feel free to contact me directly at 630-382-0339 or DrivenToHelp@Napleton.com. Thank you for taking the time to bring this to our attention. Your feedback is crucial in helping us improve, and I am confident that we can make this right. Warm regards, Eduardo Rodriguez National CX Director Ed Napleton Automotive Group

May 25, 2024

My sales person Jason was awesome. Very patient and understanding of my wants, needs and requirements. Very professional, soft spoken and knowledgeable. Just the right person for me. More

by msrem386
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melina
May 27, 2024 -

Napleton's River Oaks Honda responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 01, 2024

Loved the energy the professionalism and everything about the information given to me be Brad Reed More

by Zayyad B
Recommend Dealer
Yes
Employees Worked With
Bradley Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Napleton's River Oaks Honda responded

Hi Zayyad, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

March 08, 2024

The are friendly the always nice and try to help with the question about the vehicle More

by mireya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elias Yacoub
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Napleton's River Oaks Honda responded

Hi Mireya, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

February 29, 2024

Excited to leave with my new 2024 Honda Pilot after driving around the last 10 years in my trusty old 2013 Pilot which I loved dearly. Earnest was great , helped me with everything I needed! More

by debra.kelley1015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Chambers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Earnest Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2024 -

Napleton's River Oaks Honda responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 30, 2024

I once again had a great experience at this dealership with James Johnson. He was very helpful with getting my car inspected. More

by RJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Johnson
Feb 01, 2024 -

Napleton's River Oaks Honda responded

Hello, we're glad to hear you found our staff to be so informative and helpful. We hope you continue to choose us for all your automotive needs! Take care!

December 30, 2023

Had good work done on my car here. Thanks James Johnson for helping me out More

by Amerijackson201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Johnson
Jan 01, 2024 -

Napleton's River Oaks Honda responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you continue to choose us for all your automotive needs! Take care!

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