This has not been a happy car buying experience. Just a brief background...This is my 2nd Lincoln Lease. My salesman from another dealership left the company. I had gotten use to the Lincoln red carpet luxury experience . He was friendly and extremely thorough. He always made sure I received top notch service to my vehicle and any extra perks/ incentives and invitations to Lincoln private events from day 1 up to 3 years of leasing .
I visited the Napleton dealership for the first time a few days before I ended up calling back. They had a vehicle in their stock I took interest in. After a brief negotiation over the phone, we came to an agreement. When I returned to the dealership, John said one thing over the phone and when it was time to sign the documents another was written. Mike was closing the deal for him when I arrived because John was on vacation. He asked for my 1st month payment up front in addition to my down payment.... I was going to cancel the deal because I made agreement with John that was different . I clearly stated my TOTAL UPFRONT payment. Every vehicle I have leased or purchased in the past has had a 30 day gap for MY first payment. My lease was ending in a few days and I was considering extending it to continue to search.The release dates for the new body style is still unknown , so this vehicle was a good compromise. I signed the documents, payed down payment and first month. I decided I was really not comfortable with the deal , so I left the vehicle for later pickup to sleep on it. Mike then stated "you are trouble maker" with a laugh and a smile. Under the circumstances, I didn't find it amusing at that time. I returned another day for a refund and decided not to get the vehicle, but we ended up involving Ken and things were resolved. I received a refund for my first payment. I got the car I wanted at the price we agreed to with a hand shake. I was content. Then they only had one set of keys. They would have to call me when the 2nd set arrived. I received a call the next business day stating that they couldn't find the keys to the leased vehicle I turned in to them. It was sitting through a rain storm parked in the middle of the lot. Luckily the didnt have to make a set for it because I kept the 2nd pair to the vehicle to exchange when I received my 2nd new set of keys. I ended up getting a I OWE YOU document from them when I dropped the 2nd set to make me feel better. When I was there I talked to another young lady picking up her vehicle she said she had been there almost an hour because they couldn't find her keys. What is it with keys around here????They finally called me after playing phone tag for several days to pick up my 2nd key. I have wasted time and unnecessary gas going back and forth.After complaining, They offered to wax my vehicle for the inconvenience. Now I'm trying to still schedule my wax. Last week I was told the detailer cut his hand and I have left a few messages...I was told my voicemail was full when they tried to reach me, but I never saw a missed call. When I finally received my so called dealer wax job, at a glace it looked nice. Upon closer inspection after leaving, my friend and I both pointed out a list of things that a wax job would have definitely removed.
I appreciate the good car wash and from past experience I shouldn't have expected any more than I received. Bottom line is I'm happy I got my car for the price I wanted. I DO NOT feel like a valued customer. Going forth, I will be taking my vehicle back to my old dealership for maintenance and better attitudes (that would be another book) and customer service.