Napleton's Schaumburg Subaru - Service Center

I am grateful that I have Keith Meyer as my service representative. He is knowledgeable, friendly, thorough and communicative. representative. He is knowledgeable, friendly, thorough and communicative. More

Had my car serviced yesterday. I was greeted by Keith, who is top notch!! I explained what I had picked online for service, but I didn’t think I needed all of it. He went thru e I was greeted by Keith, who is top notch!! I explained what I had picked online for service, but I didn’t think I needed all of it. He went thru everything with me, and told me only what I did need, based on my milage. I can’t say enough great things about Keith and the Service Dept. They are the BEST and I wouldn’t go anywhere else! It’s peace of mind for me, that I can trust them to tell me exactly what I need and no more! Thank You again Keith, for your Outstanding Customer Service! Roberta Nevens More

Keith took great care with our Outback. We added some cosmetic trim parts. Keith took of ordering the parts, setting up the appointment anything else that was required. The parts were a per We added some cosmetic trim parts. Keith took of ordering the parts, setting up the appointment anything else that was required. The parts were a perfect fit and improved the look of our car, thank you again! More

The service department is always pleasant to deal with. They welcome me each time and go over what needs to be done. They keep me updated while I wait and explain the repairs that are found to be done. Che They welcome me each time and go over what needs to be done. They keep me updated while I wait and explain the repairs that are found to be done. Checking out is extremely simple too! More

They went above and beyond what I might have expected to schedule my service when I needed to get a tire repaired due to damage from a road hazard. schedule my service when I needed to get a tire repaired due to damage from a road hazard. More

Tim Poulos is a great salesman. And Keith Meyers is just thee very best Service Manager. And Keith Meyers is just thee very best Service Manager. More

I love my Suburu Forester from Napleton Suburu. The service is excellent. The staff is very professional and accommodating always. Mr. Keith Meyer( service advisor) I very professional and helpful. The service is excellent. The staff is very professional and accommodating always. Mr. Keith Meyer( service advisor) I very professional and helpful. Would recommend Napleton Suburu to Friends and family. Sabera Roshanali More

Very pleased with the service and everyone was so friendly ,informative and helpful! Will return for service friendly ,informative and helpful! Will return for service More

This dealership has always been the best in their service. This last time they were able to coordinate the replacement of a windshield along with normal service that was due. It consolidated my time service. This last time they were able to coordinate the replacement of a windshield along with normal service that was due. It consolidated my time very efficiently into a single visit and all done in a reasonable time frame. That being stated there was some miscommunication between the parts department and the the service area, I had to pay for the windshield upfront before they would order it, but that info was not known to the service writer, he looked into it and corrected the error. Great job was done by all. More

They took my whole engine out to fix a leak. Was left with over $2000 in collateral damages that they refused to repair. SCAM BEWARE!! with over $2000 in collateral damages that they refused to repair. SCAM BEWARE!! More