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Napleton's Schaumburg Subaru - Service Center

Schaumburg, IL

4.9
46 Reviews

46 Reviews of Napleton's Schaumburg Subaru - Service Center

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November 30, 2020

I'm 69 years old, having experienced numerous Service Centers, some are good some are bad, few are excellent. Napleton's Schaumburg Subaru Service Center is excellent. Recently I broke my side view mirro More

by RME
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Meyer
October 21, 2020

Awesome service, assistance without pressure and professionalism. Thanks to Charles Balfour and the rest of the Subaru team. He even checked in a week later. More

by Catgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles, Balfour
June 15, 2020

the worst customer service From the moment I have purchases my subaru in 2018 until now I have had nothing but poor experiences with the service department. I paid extra to hav More

by carguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
multiple
June 06, 2020

Problem with Car They solved my problem with the battery going dead after a week of not using the car. It turned out that two of the batteries were defective, and More

by JoAnn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember, my son took my car in for service.
April 24, 2020

Warranty Had an appointment , pulled car in right away , finished job very quickly .They washed my car. I Was Very happy and with a clean car with no other iss More

by Sunny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate
April 02, 2020

Very happy with the service I have been taking my Foresters to Napleton Subaru in Schaumburg, IL for the past 8 years. I have had nothing short of an excellent experience there. More

by cwmair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith, Nate, Chris
February 14, 2020

I took my ‘07 WRX to get worked on a recall for an air bag! Dropped my car off January 15th! Picked up my vehicle February 14th! Came back and found a dent on my passenger side fender. Service advisor Jas More

by Pepso
Recommend Dealer
No
Employees Worked With
Jasmine and Nate
July 23, 2019

Poor service and no communication I had an appointment at I want to say 5pm on a Tuesday (the same week as the 4th of July). I arrived at around 4:50pm and waited in the service bay wh More

by dgardin3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jonathan Gomes
June 12, 2019

Great sales dept., skip service there Never a problem with their sales people. I do however have to say beware of the service department. I had service change oil and check car prior to tr More

by KCtime2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
April 17, 2019

Service department is whack I have a 2017 BRZ and the battery strap was loose so eventually after making enough turns in the car one of my positive leads broke off from fatigue. More

by Dusty1228
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mr. Donttalktomerightnow