Napleton's Schaumburg Subaru - Service Center

I came in for a recall on my 2009 forester (computer module reprogramming) I made the appt 2 days in advance for 7:30 in the morning. I asked the service tech about how long will it take he said 30-45 module reprogramming) I made the appt 2 days in advance for 7:30 in the morning. I asked the service tech about how long will it take he said 30-45 minutes tops. Well almost an hour and twenty minutes later my car was ready. The car was outside running and had been for a while because my fuel economy dropped significantly from where it was when I brought it in. I witnessed two people arrive after me and leave before me for service. Ever since Napleton took over the dealership the Service dept. has gone downhill. The wait time is longer than promised, they do unwanted work, the staff is not very friendly, and they don’t provide any coffee or refreshments (water cooler was empty). Subarus are great cars and I will buy another, the sales team (pre Napleton) was excellent (I have no experience with the Napleton sales team), but as far as servicing I will take my business elsewhere. More

Service was excellent and was informed on what addional service that was needed and how much it would cost and approximately how long it would take. service that was needed and how much it would cost and approximately how long it would take. More

Had an unscheduled service issue with turn signals and rear view mirror on my 2010 Impreza. Very friendly staff assisted me right away, and was able to repair the issues promptly. Very short wait time, rear view mirror on my 2010 Impreza. Very friendly staff assisted me right away, and was able to repair the issues promptly. Very short wait time, parts were in stock, and the problem was resolved. All covered under warranty and the repair process was fully explained once the issues were diagnosed. Will use again. More

Friendly, fast & efficient. Good at problem solving and fixing right the first time. Overall, this Subaru dealer provides a good service experience for their customers. and fixing right the first time. Overall, this Subaru dealer provides a good service experience for their customers. More

These folks in service have always been excellent! Mike is the perfect person to interact with customer. Has a can do attitude. Got me in and out in no time at all. I like this dealership a lot! is the perfect person to interact with customer. Has a can do attitude. Got me in and out in no time at all. I like this dealership a lot! More

From beginning to end everyone I spoke with was extremely helpful and courteous. A gentleman named Mike worked with me from start to finish, including helping me to better understand the issue I had and wha helpful and courteous. A gentleman named Mike worked with me from start to finish, including helping me to better understand the issue I had and what could prevent it in the future. More

I have a 2006 Outback that had a slow oil leak. It was determined on Monday that the head gaskets were leaking. Mike (service guy)looked up my warranty information and it was a very close call as far as determined on Monday that the head gaskets were leaking. Mike (service guy)looked up my warranty information and it was a very close call as far as if my car was still covered. I was at exactly 5 years and one week to the day from when I bought my car (so I was over by one week) and I had approximately 58,500 miles. Because I was over on time but not on mileage the service team gave me a good will warranty repair. Saved me BIG $$$. Would definitely have service at this dealership again! More

I needed to have some emergency work done on my brakes while visiting from out of town, and this dealership exceeded my expectations. Customer service was outstanding - they went out of their way to obta while visiting from out of town, and this dealership exceeded my expectations. Customer service was outstanding - they went out of their way to obtain the necessary parts and even had the service technicians stay late on a Friday so that I could drive home to Wisconsin that evening. This particularly impressed me since I am not a regular customer and, in fact, live out of state so likely will not visit their dealership again. They also documented their work with photos, which they emailed to me. More