Napleton's South Orlando Chrysler Jeep Dodge Ram

Charged for work not done! Let me start off by saying stay AWAY! I took my van to the Napelton Dealership in Kissimmee yesterday at 3pm and because of the issues, was given a lo Let me start off by saying stay AWAY! I took my van to the Napelton Dealership in Kissimmee yesterday at 3pm and because of the issues, was given a loaner van. Keep in mind I live over 40 miles away and it takes an hour five, to an hour forty five depending Orlando traffic to get there. Everything seemed great; the Service Advisor seemed knowledgeable and accommodating. He was able to get me in when my vans AC died. He wrote everything up and told me he would call me when the repair work was done. At 10am the next day, I received a call, my van was finished. So I left work early, was in the van an hour and thirty-five minutes before I got to the dealer, arriving at 5:45pm. I came in, paid my$107 deductible, and headed to my van, to only find out that the repair was not done and the AC blower still did not work. So I went back in to only be told, to take the loaner again and it should be done by Tuesday. After spending 1.5 hours in the van, paying $25 one way in gas, I told him that I would prefer my van and would like to schedule a time to bring it back. He told me there was no need, to just bring it back any time as he had no mechanics available to finish the job. When I asked how long the repair would take, I was told several hours. This in itself is infuriating, but it gets better. When I left and tried calling several managers from the service manager who I know was there, to trying to get a hold of the operations manager for the dealer, was told by the 2 ladies working the phone they would try them, to only be disconnected 4 times and then sent to voicemail. After this experience of them not fixing my vans issues, charging me for the repair and billing Dodge for the warranty work, I called Dodge to put a complaint in as the dealer is committing fraud. I do not recommend this dealer as they put on a good show, but charge you for work they do not do! When you try to get an answer, they hang up on you. The repair should have been completed before I was called to drive out their. Stay AWAY! I will be fighting for my deductible back, as I will be going to another dealer to have the issue fixed. More

Waste of time Enquired about a vehicle, was asked 3 times to go and look at vehicle. 3 times the vehicle wasn't even in stock or on the premises. They couldn't even Enquired about a vehicle, was asked 3 times to go and look at vehicle. 3 times the vehicle wasn't even in stock or on the premises. They couldn't even locate one. Altogether about 4 hours wasted as they were working a price out, then comes with a price higher than the sticker price they sent me. More

Very easy to work with. Felix and the finance manage worked very hard with me to allow me to purchase the vehicle I liked at the price I could afford. Felix and the finance manage worked very hard with me to allow me to purchase the vehicle I liked at the price I could afford. More

Service department I want to thank Billy Taylor in the service department . Thank you for making my experience a good one even when my van was broke down. Thank you for I want to thank Billy Taylor in the service department . Thank you for making my experience a good one even when my van was broke down. Thank you for being courteous and thoughtful when dealing with me. Thank you for being helpful, kind. He will be the reason I continue to come here. Because the salesman in the car sales department was rude and very unprofessional tords me. So I wasn't going to come back. And I was hesitate when I needed it serviced, but Billy taylor made the visit unstressed and very professional. So thank you again Billy in the service department More

Friendly and honest service Francis was very knowledgeable in her line of work, answering all my questions and making sure that my wife and I were comfortable while waiting for a Francis was very knowledgeable in her line of work, answering all my questions and making sure that my wife and I were comfortable while waiting for a good three hours and provide the assistance of delivering my new car home. Thank you very much, Felix Ramos More

Not even one star! This place is a scam when it comes to online prices!!! DO NOT BELIEVE THE PRICE!!!!! Don't waste your time driving to the place. The price on line wa This place is a scam when it comes to online prices!!! DO NOT BELIEVE THE PRICE!!!!! Don't waste your time driving to the place. The price on line was $3,750. The tag on the car when I got there was $4,790. With a $499 trade in the final price they gave me was $5,450!!! I have dealt with a lot of dealers in my years but this one takes the prize on deceit!! More

Great Service Came in to look at different jeeps for my wife and met Luis Perez that was amazing and his manager Richard LeBaron. With their combined help sold us Came in to look at different jeeps for my wife and met Luis Perez that was amazing and his manager Richard LeBaron. With their combined help sold us a Jeep. This dealership is amazing! More

HAPPY OWNER OF A 2016 CHRYSLER 300 As soon as I walked into the Dealership I felt very welcomed. The Sales people there are so kind and willing to help even if it's not their sale. My s As soon as I walked into the Dealership I felt very welcomed. The Sales people there are so kind and willing to help even if it's not their sale. My sales person was Emilio Navarro. Not once did I felt pressured or obligated to buy anything. I felt like I was amongst friends and all questions I had I got answered. The next day I came with my husband and I surprised him with a 2016 Chrysler 300 thanks to Emilio and his patience with me the day before. Emilio is down to earth and will make you feel comfortable while you make your purchase. He is also very knowledgeable on all the vehicles on his lot. I want to thank the staff at Chrysler Napleton Kissimmee, you guys are AWESOME!! As soon as I'm ready I will be getting another vehicle from this dealership and for me to say that is big. I do not like dealerships because of the hassles they put you through but this is not the same; these employees really do make you feel at home. THANK YOU ONCE AGAIN!!!! More

Napleton Kissimmee Chrysler Jeep Dodge Ram Rocks! We would like to take this opportunity to thank Bob Conti, RJ Marion, and everyone else at Napleton Kissimmee that helped make our Dodge Ram 2500 truc We would like to take this opportunity to thank Bob Conti, RJ Marion, and everyone else at Napleton Kissimmee that helped make our Dodge Ram 2500 truck buying experience a dream come true! We drove 3 hours to get to the dealership and it was well worth the trip. They are great people and were a pleasure to get to know and do business with. We love our new truck and can't wait to see what adventures we will find in it.! So thank you guys! We couldn't be happier! Brian and Mary Browne More