Napleton's South Orlando Chrysler Jeep Dodge Ram

Great Sales Associates Bob Conti and Rich LeBaron were a pleasure to work with in picking out a car from Napleton's vast inventory. After nearly 5 hours at the dealership, m Bob Conti and Rich LeBaron were a pleasure to work with in picking out a car from Napleton's vast inventory. After nearly 5 hours at the dealership, mostly with the Sales Manager, who was intent on selling us a car, it was Bob that pointed out to us that the new 2015 Jeep Grand Cherokee Limited couldn't be sold because of a service bulletin on 2014-15 GC's that required a fix to the joystick shifter, for which Jeep currently has no path forward to fix. (Note: There were several 2015 GC’s on the lot that should’ve been pulled as not for purchase because of the condition, but weren’t.) The Sales Manager stated that if we returned the next day, he would give us the SAME deal on a new 2016 GC Limited, (his word only; nothing in writing). Since we had already invested so much time at the dealership, we decided to give Napleton a second chance. Bob was busy with another customer when we arrived, so Rich LeBaron took over as our Sales Associate. We did find a 2016 GC for purchase on the second visit. Rich was knowledgeable in showing us the features of the vehicle and took his time in linking our iPhones to the GC’s entertainment system. He also helped in prepping the vehicle for delivery. It should be noted that there is a dicotomy between Bob and Rich, our Sales Associates, and the Sales Managers that actually do the negotiating. The process for choosing the car was great – no pressure from the Sales Associates. However negotiating required 2.5 hours - armed with Truecar and my employee discount information, I managed a reasonable price, ( The vehicle we picked was a 75th Anniversary GC Laredo 4x4, which was priced several thousand below the Limiteds on the lot, but we still paid $1250 over what was negotiated on the 2015 GC Limited-so, not the same deal). I gave the dealership 3 stars because of the excellent Sales Associates - none for Sales Managers. Also financing at Napleton was quick and straight forward (thanks to Leroy in the Finance Department). Recommendation- if you go to Napleton Orlando, ask for Bob Conti or Rich LeBaron who are really customer advocates - but pack a lunch and be prepared to stay if you want the best deal you can get from the Sales Managers. Having Trucar, Edmunds and KBB data helps. One other thing of note- the 2015 GC that we were going to buy had a dead battery. Bob couldn't get a service person to the lot in a timely fashion, so he took the task upon himself to get the GC running and into the service bay for a new battery. We also witnessed Bob and Rich prepping customer vehicles to get them out the door as promised when others were at lunch. Overall we spent an great amount of our time working this deal with Napleton - uncompensated time that we'll never get back. Even after I told the Sales Manager that we had a birthday party to go to (this was after about an 1.5 hours of waiting), there was no regard for my time. It is also unfathomable that Napleton would require a survey be completed before the Sales Associates are paid - at least that's the word that we received. More

Sean Amboy, is a real gentleman. He is very knowledgeable and professional in the service he provided. He gave us a real sense of interest in what we had to accomplish during our visit. Gary Ward and professional in the service he provided. He gave us a real sense of interest in what we had to accomplish during our visit. Gary Ward More

Best Place to Buy a Car From start to finish, this place was absolutely the best! Bob and Rich dedicated their time to my husband and myself. They were able to get us BOTH in From start to finish, this place was absolutely the best! Bob and Rich dedicated their time to my husband and myself. They were able to get us BOTH into new vehicles and really took the time to explain everything. We felt like family leaving Napleton with two new vehicles. :) And the manager, Jacob, went above and beyond to make sure we got the best deal. I would highly recommend this dealership to anyone looking to buy! We will definitely come back when we are ready to upgrade again. :) More

Everything was Awesome. From the minute we arrived everything was awesome customer service. Emilio Navarro was there to greet us. He got exactly what my dad wanting. Get pric From the minute we arrived everything was awesome customer service. Emilio Navarro was there to greet us. He got exactly what my dad wanting. Get price, get service. No hassle, no running around. Everyone at Napleton Kissimmee treating us like family. We highly recommend you guys. Thanks.. More

Very happy with my new Jeep!!! My husband tricked me and told me we he was just taking me to test drive the new Jeep Cherokee. It was Black Friday and We weren't really doing much My husband tricked me and told me we he was just taking me to test drive the new Jeep Cherokee. It was Black Friday and We weren't really doing much that day. I had wanted to get one eventually, hoping in about 6 months or so. We had done our research and this is one of the highest rated SUV in safety, drive and comfort. We are expecting our first grandbaby and we want safety but also room for car seat, stroller, etc for when we take her out. He took me to test drive to see if I would still be interested in it and then plan our future purchase. After my test drive I told him I loved it and that it was the style and color I would like when we decide to buy one. He then surprised me and said "Merry Christmas it's yours". We started the process and I drove out in my new Jeep. I'm a Jeep girl and have a Wrangler as our weekend fun adventure ride. Now we're all set for our growing family also!!! Napleton staff was awesome and made that special day a n awesome experience!!! They were very helpful, professional and everyone had a great personality. I thank everyone involved and highly recommend them!!! Even months after the sale they still continue to provide awesome customer service!!! More

Dodge Ram 2008 Hello there, I stop by The Napleton Chrysler of Kissimmee a few weeks ago, looking for a truck, Emilio Navarro approach me, if I needed any help, stra Hello there, I stop by The Napleton Chrysler of Kissimmee a few weeks ago, looking for a truck, Emilio Navarro approach me, if I needed any help, straight out the bat me and Emilio started talking like if we knew each other for years, he was very helpful as well as Jacob Perez these guys did magic for me to get my truck, I had an old van with a lot of miles and gave me good money for it, anyway I'm vary happy with my purchase I highly recommend this dealership the staff is very helpful, can't forget MARK he's Great, Definitely coming back for my second purchase, 100% Satisfied 5 Stars. More

WOW, WOW, WOW I arrived at the dealership Easter Sunday and met with John, Maribel and Mo and all I can say is that we received exceptional service! They did not ju I arrived at the dealership Easter Sunday and met with John, Maribel and Mo and all I can say is that we received exceptional service! They did not just get the sale they got loyal customers! Maribel, John and Mo partnered up to make sure we left the dealership with the vehicle we wanted and confident in the decision we made, what more can I ask for, Napleton (Osceola pkwy) you ROCK!!!! More

Nice Salesman The only reason I recommend this dealership is because of a salesman, Richard LeBaron. He is truly sincere and not high pressured. You can trust him. The only reason I recommend this dealership is because of a salesman, Richard LeBaron. He is truly sincere and not high pressured. You can trust him. I was there this weekend, and if I would buy a car, it would be from him. Believe me, he is truly a nice honest person. I also dealt with others, and they are high pressured, so can't recommend them. So please ask for Richard LeBaron when you visit this dealership. More

Outstanding IBest experience buying a Car, Maribel Perez blessed me with his kindness and guide. Jennifer, Jacob and Leroy were also elements of my happy and unf IBest experience buying a Car, Maribel Perez blessed me with his kindness and guide. Jennifer, Jacob and Leroy were also elements of my happy and unforgetable experiences. Honored to have them. More

Great Experience Brian Peterson's customer service is excellent. He is totally on point and kept me informed of all maintenance updates with my vehicle. Great experi Brian Peterson's customer service is excellent. He is totally on point and kept me informed of all maintenance updates with my vehicle. Great experience. More