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Napleton's South Orlando Chrysler Jeep Dodge Ram
Kissimmee, FL
306 Reviews
Buying a new vehicle is a big decision, which is why the staff at Napleton Kissimmee Chrysler Dodge Jeep Ram takes every measure to make the entire process as hassle-free and easy as possible. We have well maintained new and pre-owned inventories of the latest from Chrysler, Dodge, Jeep, and RAM. We provide the same care to our customers in our finance, service and parts departments as well.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:30 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 306 reviews
Helpful October 29, 2021
So after coming in for services for my vehicles n then working for the company I came to realized how bad n disrespectful Oscar the manager can be .. for a whole month I'm been trying to get car in for wa working for the company I came to realized how bad n disrespectful Oscar the manager can be .. for a whole month I'm been trying to get car in for warranty work n I was denied but I was able to work on customer cars n do people warranty.. but when it came to getting my warranty done I wasn't able to even get my own done I had 2 RO'S TICKET MADE FOR MY VEHICLE .. the 1 ro ticket was closed for no reason or explaination n then my 2nd ro ticket was closed as no work done as well !! So OSCAR THE MANAGER CLOSED MY WORK N COULDNT GET MY WARRANTY WORK .. but it was okay when I was bring my other 3 vehicles in for cash work n that could be done so its okay to take my money from me but I haven't able to get my warranty done so I quit the job !!! Never had a disrespectful manager ever in my life n then his always to busy you could barely talk to him only when he needs you his available.. he will tell everybody his busy when his always in his office sitting down looking busy! I got played he made promises he can't fulfill n was not okay with that !! I will not be bringing any of my vehicles back to this place specially when he dennied to do any of my warranty work More
by Jeff
Employees Worked With
Oscar
October 23, 2021
I was told the vehicle I was purchasing was new but as we were ready to leave we noticed it had almost 2000 miles on the odometer. I had put down $10,000 on the vehicle and signed all the papers so I was now were ready to leave we noticed it had almost 2000 miles on the odometer. I had put down $10,000 on the vehicle and signed all the papers so I was now on the hook for the vehicle. When I went to speak to the manager he told me the vehicle had never been registered so technically it was a new vehicle. They refused to lower the price and offered me a free free oil changed instead. Just be aware that if you go there this is the kind of people you're dealing with. More
by Paul
Employees Worked With
Nick Salerno
October 19, 2021
Hi my name is Mildred and I come here to service my car with Mrs. Marlene Agosto. Excellent service. I can't complain, Thank-You and I appreciate her so much... with Mrs. Marlene Agosto. Excellent service. I can't complain, Thank-You and I appreciate her so much... More
by Millie Cosme
Employees Worked With
Marlene Agosto
August 30, 2021
If I can give less I would. To All my contractors!! If I can give less I would. To All my contractors!! BEWARE DO NOT PURCHASE FROM HERE!!! I just bought an $80000 truck from this store I brought it i If I can give less I would. To All my contractors!! BEWARE DO NOT PURCHASE FROM HERE!!! I just bought an $80000 truck from this store I brought it in for a oil change they messed up on my oil change by putting synthetic oil when I went in there for regular oil change they lost my wheel lock I went in there to pay they overcharged me $165.00 for an oil change and tire rotation. I walked in there today to get a refund they kicked me out because I started asking questions about why they put synthetic oil on my truck when I go in there for regular oil And they have no answer on why they put synthetic oil then overcharged me so the best result was they decided to kick me out the store and told me to go get maintenance somewhere else after spending $80000 on a truck. Not one time did I get loud with them just Simply asked Why did u put synthetic oil instead of regular. That doesn't justify getting kicked out and told to get service elsewhere. U messed up not the customer!!!! More
by Cowboys2383
Employees Worked With
Nick Salerno, Alison Bogdan
August 21, 2021
Bad services my truck is been 5 times and today go pick up do not turn on veper and go see it crash. I been having lot problems with this Ram 2500 longhorn is been crazy now they have new manager services up do not turn on veper and go see it crash. I been having lot problems with this Ram 2500 longhorn is been crazy now they have new manager services let see to Monday that they said I am 😡 mad this Truck More
by Madeline
Employees Worked With
Brian manager Sasha advised services
August 06, 2021
DISHONEST SALES PITCH, SERVICE AND MANAGEMENT PERSONAL. If you value yourself, take a minute to read this and learn before you buy from this crooks... They told us it’s a Mandatory dealer policy To buy a If you value yourself, take a minute to read this and learn before you buy from this crooks... They told us it’s a Mandatory dealer policy To buy a Napleton service plan on all used cars. They show you a list of useless services included with it but 2 oil changes + tire rotation included.... after negotiation it’s removal and not been able to get , you’ll find consolation on the darn oil changes (for $995!!?? If u consider) ... now, 6 months later : oil change time! Let’s get some value back, you think, jajajajajja... sucker! Went to get service and they showed me the same “Napleton plan” doc w/ 4 services but my actual contract show 3 of 4 services. What’s out? The oil change. I Complained about it and they say “I didn’t approved that specific service for an extra $1 at time of purchase“ ... what?!? Wait! when did The sales person/ manager/ documents lady even say that it wasn’t included unless an extra dollar Is paid?!?!? or When did this “knowledgeable people” had the honesty to bring it up? Where’s in the purchase documents, that stupid decision from my part, shows as “rejected” or credit?!? Was I that bad negotiator, or decision maker At 48 years old?!? Oh I know! MOM didn’t teach me righ?!? Of course not!! It’s JUST ANOTHER SCAM!!! They don’t tell, leave info out, and shut their mouths when customer’s good deed should be done. They rather deal with the Customer’s complain for a dishonest dollar that to pay service of 2 oil changes ($160) sweet deal, uh? “We rip off, everyone w/ a useless $995 plan that does NOT Include oil change a hidden dollar. we won’t disclosure and argue with customer service “if and when” they come for service...” ... anyway, enough said Bottom line, if you are buying from Napleton, be ready to leave with a “thanks from buying” With a Sales person: manager’ smile that means : “We got You sucker!” Or learn From my stupidity and make sure you DONT get rip off over an undisclosure extra dollar, so you can at least get a couple of oil changes out of their “mandatory service plan for $995 (ok... $996) How stupid to lose a customer and referral sales over a dishonest dollar... When are these “car dealer sales people” learn to do things right? Unbelievable... Good job Napleton, save $180 on oil change and trade off thousands on a not Futre saleS ... More
by Fr
Employees Worked With
Nick Salerno, Brian Hessler, Alison Bogdan
July 19, 2021
people beware of this dealership. They will tell you something to your face and when you call them out on it they will lie thru their teeth. I don't understand how a dealership still be in business wit something to your face and when you call them out on it they will lie thru their teeth. I don't understand how a dealership still be in business with customer service in the toilet. They had my vehicle for 6 days and could not find the problem the service manager looked at it and in an hour knew what the problem was. Needless to say the service adviser either did not look at the car for the 3 days they had prior to the weekend. Communication there is non existent. They will lie to your face and if have something in writing from them they will not honor that either. They will renig (go back on their word). I am glad to have my car back and will take it somewhere else. There warranty they have sucks big time. We dealt with the general manager before via email they don’t care. More
by hoosier5968
Employees Worked With
dan service manager, Nick Salerno
July 05, 2021
Why is dealerships service so xxxx bad?My Wrangler Why is dealerships service so xxxx bad? My Wrangler battery died. Obviously I can not started. I take the battery off. Loan a car. I take the battery Why is dealerships service so xxxx bad? My Wrangler battery died. Obviously I can not started. I take the battery off. Loan a car. I take the battery to the dealership. They have all the info since they replaced the battery year and a half ago. The battery is supposed to be a 3 year free replacement. The advisor said NO. You have to bring the vehicle. Really? How I'm gonna start it? Went straight to the auto part a bought one. Thanks Napleton!!! More
by Edwill886
Employees Worked With
Advisor
