Napleton's South Orlando Chrysler Jeep Dodge Ram - Service Center

By far the worst experience I have ever witnessed. Was sold a used 2003 Dodge Durango and was not told it had been in an accident. Repeated failures in the engine and AC where not covered in the shameful sold a used 2003 Dodge Durango and was not told it had been in an accident. Repeated failures in the engine and AC where not covered in the shameful warranty and was deceptively "repaired" only to have found another problem which was overcharged and never fixed properly. Terrible service, excessive wait time for maintenance, shady explanations for malfunctioning parts and most of all, CHARGED WAY TOO MUCH for every diagnostic test and failed adjustment which totaled almost 8 grand in a spand of less than ONE year. Very dismissive attitudes. We will never purchase or do business with Napelton for as long as we live and we are utterly relieved to be rid of the money pit they sold us. This dealership does not behave like they are on the "customers" side. More

I had purchased the Buy One, Get Three Oil Change package. I called to make appt, but was told that oil change was a drive- up service and would take 30 minutes. After 45 minutes, I went to check on package. I called to make appt, but was told that oil change was a drive- up service and would take 30 minutes. After 45 minutes, I went to check on my car and the service wasn't even started. If this is the norm, I would prefer an appt so that I am not kept waiting unnecessarily. More

I have been going to the Jeep Dealership since 1995. I have bought two brand new cars and very satisfied with both of them. I am very happy with the service and courteous manners that these two service ad have bought two brand new cars and very satisfied with both of them. I am very happy with the service and courteous manners that these two service advisors performs every time I go. Thank you for the great service you have given both my cars. I am planning to buy another one and I know exactly where to go. More

To Whom It May Concern: I was in for service on April To Whom It May Concern: I was in for service on April 21, 2012 and received less then pleasant service. My representative that I originally spoke To Whom It May Concern: I was in for service on April 21, 2012 and received less then pleasant service. My representative that I originally spoke to (Marty) advised us that it would cost approximately $120-$140 to have a key remade for our vehicle as the chip had fallen out of our previous key, making us unable to start the vehicle. He had us sign a piece of paper with this price quote on it. (However, we have never received a copy of this document.) We were advised it would take about 30 minutes for this work to be completed. Approximately 1.5 hours later, Marty came back out and advised us that there was another part necessary which they didn’t have at their location, but could have a driver pick up, and then verbally quoted us approximately $470. (At NO point in time did we authorize the work via signature or verbally). I asked Marty if this was work that our warranty would cover, and he informed me that he didn’t know but that he had 9 other customers ahead of me and was going back to his desk. At this time, I personally contacted the Chevy dealer where we purchased the vehicle to obtain the extended warranties phone number. After I got the number, I went to locate Marty and give him this number so that we could see if the warrant would cover the electrical part that was needed. At this time, Marty then disappeared for approximately another 2 hours, without updating me any further as to whether or not the warranty would cover the work, or if the work had even been completed. The shop closes at 5 pm, therefore at approximately 430 pm I went to locate Marty to attempt to get an update. (We had arrived at this location at approximately 1 pm and were quoted 30 minutes wait time.) At this time, I had one of the other service representatives attempt to locate Marty so I could see what my warranty company advised. When he came to the service drive, he advised me at this time (3.5 hours later) that he still had not contacted my warranty company to get further information for me. (Keep in mind, I still have not been asked to authorize any further work past the $140 to have a key made). I approached another service representative and asked if there was a manager I could speak with as I was less then pleased with the information and assistance I have received at this point in time. This representative advised me that there wasn’t anyone on property but I could come back on Monday to file my complaint. I then called in to speak to a person in charge and was put into contact with a Brian Hessler. He was also less then helpful and advised me that he would research the situation and get back with me as soon as possible. I do not have the times and dates of our first conversation, however, I received a call from him on 4/25/12 at 12:18 pm and we spoke for 6 mins and 37 seconds. I then called him back on 5/2/12 at 8:48 am, due to him never calling me back with updated information on 4/25/12, and left a voicemail. I called again on 5/3/12 at 9:21 pm and he answered and advised me this was his personal cell phone number and that he would make contact back with me the next day. On 5/4/12 at 1058 am I received a call from Brian advising that he “thought” he had called back however it appeared he hadn’t. We spoke for 8 minutes, at which point he told me that he would check with my warranty company and see if they would be able to assist with the expenses, and assured me that he would call me back before the end of this business day. However, it is now 1 month and 2 days later, and I have not heard back from Mr. Hessler. In the conversations I had with him, he asked me why I would pay for service that I hadn’t authorized… And as I explained to him in our conversations, I was advised by Marty that in order to get my vehicle back that the service had to be paid for and then we could figure out the warranty etc at a later time. But that if I wanted to leave with my vehicle I had no other option then to come up with the $466.80, even though I signed for and authorized $140.00 worth of work. I am not sure who else I possibly need to speak too, but I have been given the run around and completely put on the back burner when it comes to receiving responses. I am to the point where I would like to have cooperates phone number and contact them, or go as far as to have my news anchor family friend do a story on what happened to me, to prevent it from happening to others. I am very dissatisfied with the service I have received from Napleton and will NOT be returning for further work to be done or further vehicles be purchased from your company. I have done research via phone bills, and below is the calls incoming and received from the number 407-446-3084 : 4/25/12 – 11:09 am – I called Brian – 11:10 am – I called Brian – 12:18 pm –Brian called me and we spoke for approximately 7 mins 5/2/12 – 8:48 am – I called Brian 5/3/12 – 9:21 pm – I called Brian 5/4/12 – 10:58 –Brian called me we spoke for approximately 9 mins More

I would recommend this dealership because of its service. I took my car in for an oil change and multi point inspection I was told 45 minutes to an hour - it took 2 hours! They should really inform you if I took my car in for an oil change and multi point inspection I was told 45 minutes to an hour - it took 2 hours! They should really inform you if the work is taking longer than usual. More

"Say what you mean and mean what you say!…" Guy, at the service dept. did just that. Thank you! The Price of course was a shock; but the maintenance had to be done on our Commemorative SRT-10. Guy, at the service dept. did just that. Thank you! The Price of course was a shock; but the maintenance had to be done on our Commemorative SRT-10. Guy, noticed our smile leave our faces and so he turned our frown upsidedown :) with some added incentives and discount that he could apply. NICE SAFE. Keep up the good work. More

I purchased my car here and have had all of my service needs for the vehicle done at this location. I am pleased with the customer attention and the work done. needs for the vehicle done at this location. I am pleased with the customer attention and the work done. More

excellent service, fast, good prices, very nice showroom, the staff is very helpful, the area of the shop is clean and comfortable waiting room is totally recommend it the staff is very helpful, the area of the shop is clean and comfortable waiting room is totally recommend it More

I received a voucher in the mail recently and decided to stop in at Napleton to ask how it worked. I was greeted by a gentleman by the name of Marty Weir, he gladly explained how the voucher worked and even stop in at Napleton to ask how it worked. I was greeted by a gentleman by the name of Marty Weir, he gladly explained how the voucher worked and even took time to show me my best options and bang for my buck were. Marty was very helpful and knowledgeable of his position which in turn made me decide to make the purchase I was initially in there for asking about. I would refer anyone to him in the future. Sincerely, Johnny More

MR. PALOMARES WENT FAR AND BEYOND HIS DUTIES TO MAKE MY EXPERIENCE AS PLEASANT, SWIFT AND QUICK AS POSSIBLE. WISH MORE EMPLOYEES WERE AS DILIGENT AS KEVIN. EXPERIENCE AS PLEASANT, SWIFT AND QUICK AS POSSIBLE. WISH MORE EMPLOYEES WERE AS DILIGENT AS KEVIN. More