Napleton's South Orlando Chrysler Jeep Dodge Ram - Service Center

So after coming in for services for my vehicles n then working for the company I came to realized how bad n disrespectful Oscar the manager can be .. for a whole month I'm been trying to get car in for wa working for the company I came to realized how bad n disrespectful Oscar the manager can be .. for a whole month I'm been trying to get car in for warranty work n I was denied but I was able to work on customer cars n do people warranty.. but when it came to getting my warranty done I wasn't able to even get my own done I had 2 RO'S TICKET MADE FOR MY VEHICLE .. the 1 ro ticket was closed for no reason or explaination n then my 2nd ro ticket was closed as no work done as well !! So OSCAR THE MANAGER CLOSED MY WORK N COULDNT GET MY WARRANTY WORK .. but it was okay when I was bring my other 3 vehicles in for cash work n that could be done so its okay to take my money from me but I haven't able to get my warranty done so I quit the job !!! Never had a disrespectful manager ever in my life n then his always to busy you could barely talk to him only when he needs you his available.. he will tell everybody his busy when his always in his office sitting down looking busy! I got played he made promises he can't fulfill n was not okay with that !! I will not be bringing any of my vehicles back to this place specially when he dennied to do any of my warranty work More

Hi my name is Mildred and I come here to service my car with Mrs. Marlene Agosto. Excellent service. I can't complain, Thank-You and I appreciate her so much... with Mrs. Marlene Agosto. Excellent service. I can't complain, Thank-You and I appreciate her so much... More

I've never seen a service representative take care of multiple customers at the same time and all of them were happy. Fist bumping, smiling and saying thank you. J Torres deserves 10 Stars instead of fi multiple customers at the same time and all of them were happy. Fist bumping, smiling and saying thank you. J Torres deserves 10 Stars instead of five! More

My mother who is 78 years old had to have her Van towed to them to have it fixed it's a 2015 Dodge caravan. It has 30000 miles on it. They took it in and did some testing and caught the car on fire. They o to them to have it fixed it's a 2015 Dodge caravan. It has 30000 miles on it. They took it in and did some testing and caught the car on fire. They ordered the parts said it was fixed after having the car for 3 weeks she got it back. It's doing the same exact thing and not running she called and asked them to come pick it up and give her a loaner car they said there is no warranty on the card so they would not give her a loaner car. So now she is stranded once again without a vehicle and shoddy service work and no one will take care of anything I don't know how they have such a high rating this is our 1st and last experience with them More

$579 for license plate light. Total RIP off. Oscar got no customer service knowledge. Won't go back there again nor will anyone I know. customer service knowledge. Won't go back there again nor will anyone I know. More

This is the second time we take our Jeep Wrangler Sahara This is the second time we take our Jeep Wrangler Sahara in for service. Both times have been unpleasant. They keep the car for a few days promising This is the second time we take our Jeep Wrangler Sahara in for service. Both times have been unpleasant. They keep the car for a few days promising it’ll be ready “tomorrow” they don’t communicate to let you know what’s going on with your vehicle. Also they don’t even provide a rental when you leave your vehicle for multiple days because they can’t get their service information in order. My husband missed work Thursday and Friday because him and I work in opposite directions. We’re very unhappy! Our Jeep has been there for 5 days and counting! You call them and it takes a few tries just to speak with a service person. After this experience we will find another dealership for our services. More

Larry Von Wryeza from the service department is legitimately the best thing about this place. The man is a saint. I came in for a recall and repair and he helped me out quite a bit. legitimately the best thing about this place. The man is a saint. I came in for a recall and repair and he helped me out quite a bit. More

Highly recommend!! Our Service Provider Jay was AMAZING!! He was professional, friendly and transparent throughout the process of our car being worked on. Jay was up front with cost and explained in detail e He was professional, friendly and transparent throughout the process of our car being worked on. Jay was up front with cost and explained in detail everything that was done on our vehicle. Jay provided FIVE STAR SERVICE and made a stressful car situation less intimidating and upsetting. A REAL ASSET to Napleton Kissimmee-Clermont Chrysler Jeep DODGE RAM! More

My Town & Country minivan has been out of service for more than 4 weeks. I can't get my vehicle repaired Because of the Mopar extended warranty. I haven't heard from the service advisor I've called Mopa more than 4 weeks. I can't get my vehicle repaired Because of the Mopar extended warranty. I haven't heard from the service advisor I've called Mopar there refusing to repair my vehicle. I feel like the dealership and the extended warranty company are playing the blaming game. No one has followed up im sitting here waiting to try to get my vehicle repaired it seems like no cares. I'm told my repair is covered but to complete the process of repairing the vehicle there asking me to pay for part of the service How can something that is covered on their extended warranty be asked of a customer to pay part of the service to fix the vehicle. I would think that the dealership would work harder to get my vehicle fixed to keep me as a happy customer right now and not very happy with the situation from the process of writing to Mopar Chrysler and dealership napleton. Waiting more than 4 weeks to have this resolved is ridiculous. More