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Napleton's Valley Hyundai
Aurora, IL
2,603 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,603 reviews
November 13, 2023
Vasae made my purchase a pleasant one! He got me a good deal and offer for my trade in when I thought it couldn't happen. I was respected and treated fairly. More than I could've asked for He got me a good deal and offer for my trade in when I thought it couldn't happen. I was respected and treated fairly. More than I could've asked for! More
by Carlygallardo4
Employees Worked With
Vasae Faisal
November 09, 2023
Great dealership all around from walking in through finance. Faiz was a great salesperson and I highly recommend him. finance. Faiz was a great salesperson and I highly recommend him. More
by Cj
Employees Worked With
November 09, 2023
Very good service. Didn’t wash my car. Waiting area didn’t have water. Service rep very nice Didn’t wash my car. Waiting area didn’t have water. Service rep very nice More
by Ispaetzel
November 08, 2023
Great place👍Cars in Best price. Working with Joushua was great. He helped me out with my car selection test drive and explained every simple point regarding the purchase and for sur Working with Joushua was great. He helped me out with my car selection test drive and explained every simple point regarding the purchase and for sure got me best price for my car. More
by Shashank
Employees Worked With
Josh romero
November 07, 2023
Total rip offs. Bought a 2017 Elantra and was extremely ripped off. Paid $18000 with $10000 down and the car had been in Hurricane Ian. Was told there was “no damage Bought a 2017 Elantra and was extremely ripped off. Paid $18000 with $10000 down and the car had been in Hurricane Ian. Was told there was “no damage” in the Carfax report. Don’t go to this dealership. More
by Deedee2755
Employees Worked With
Kattia Venegas
November 03, 2023
Vasae Faisal worked hard to get us in the car we wanted at the best price. He was caring and personable and very dedicated to making sure we were happy. We were very happy with his can do attitude and how at the best price. He was caring and personable and very dedicated to making sure we were happy. We were very happy with his can do attitude and how hard he worked to communicate with us even though it took us a few weeks to get the car we wanted. He never gave up his quest to make sure we were happy customers. More
by TACEVERHART
October 31, 2023
Took our Hyundai in for service and got to deal with Darek Kordes for the first time.Once I broke the ice with him,me being older than dirt and him being a wee bit younger,I soon realized he knew his st Darek Kordes for the first time.Once I broke the ice with him,me being older than dirt and him being a wee bit younger,I soon realized he knew his stuff and sounded like he would take care of our car,my wife and me very well.So,he did exactly what he said he would plus a few extra things which,truly made this visit go better than all the ones before since 2019 when we bought this Hyundai from Napleton.He did a super great job for us so we will look forward to seeing him many times in the future. Ask for him if you can.He really cares and does his job for you well. Thanks,Darek for everything. Elaine and John Adamek More
by Grumpy1946
Employees Worked With
Darek Kordes Service Advisor
