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Napleton's Valley Hyundai
Aurora, IL
2,736 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,736 reviews
August 08, 2026
I recently had my engine replaced (under the drivetrain warranty) and my experience with Napleton and my Service Advisor Mike Manning was excellent. I was always informed on progress, and the replacement w warranty) and my experience with Napleton and my Service Advisor Mike Manning was excellent. I was always informed on progress, and the replacement was completed quickly. They also provided me with a new loaner car while my car was being serviced which I greatly appreciated. More
by J.R.
Employees Worked With
Mike Manning
August 06, 2026
Great service department. Very friendly Advisors. Clean service department. Nice waiting area. Service Department arranged pick up and drop off. Very friendly Advisors. Clean service department. Nice waiting area. Service Department arranged pick up and drop off. More
by mpopovic3
Employees Worked With
Service Department
August 03, 2026
Excellent experience from start to finish! If you go, ask for Matt Cecil in Sales. It's a MUST! He was an absolute pleasure to work with and is not a "pushy" sales person at all. And Mohit in If you go, ask for Matt Cecil in Sales. It's a MUST! He was an absolute pleasure to work with and is not a "pushy" sales person at all. And Mohit in finance was also great to work with, he was fair to negotiate with, he was quick, and he hooked us up with a great package for my brand new Hyundai Kona! I love my new car!! My husband will be in the market for a new car in the next couple years, and we will definitely go back to see you guy, Matthew and Mohit! More
by tamarama_4
Employees Worked With
Matt Cecil, Mohit
August 01, 2026
This dealership has great customer service. I really appreciate the team. From customer service, to sales, and financing. I really appreciate the team. From customer service, to sales, and financing. More
by prenticeross2
July 31, 2026
The dealership was very clean. All the employees I encountered was pleasant and Daniel was very knowledgeable and helpful. All the employees I encountered was pleasant and Daniel was very knowledgeable and helpful. More
by avon1woman
July 28, 2026
Daniel Martinez was an excellent sales associate. Very knowledgeable about the vehicle. The manager was fair to negotiate with and Debbie in finance, very professional. Great experience, highly re Very knowledgeable about the vehicle. The manager was fair to negotiate with and Debbie in finance, very professional. Great experience, highly recommend Daniel, ask for him when you go! More
by rnfaith70508
Employees Worked With
Other Employees :
Daniel Martinez was excellent to work with!
July 28, 2026
Fantastic experience working with John, Farris, and Gilber to trade in my lease! I love my new Kona and the team here was really great to work with. Gilber to trade in my lease! I love my new Kona and the team here was really great to work with. More
by ashleyyhouse
Employees Worked With
John Czaplicki, Farris, Gilber Istanbouli
July 27, 2026
Yosimar was very helpful and kept open communication. He found the car I wanted and kept me informed about when it would arrive at the dealership. Yosimar worked with me to get the best deal he could for He found the car I wanted and kept me informed about when it would arrive at the dealership. Yosimar worked with me to get the best deal he could for the car. I was only disappointed that the manufacturer adds unnecessary extras to boost the price of the vehicle. Otherwise, it was a great buying experience and I love the car! Thank you Yosimar. More
by dperotti
Employees Worked With
July 27, 2026
The employees were all very cordial and helpful. Jose initially worked with us to find the right vehicle and demonstrate some features. Dillon spent a lot of time explaining the particulars of the Jose initially worked with us to find the right vehicle and demonstrate some features. Dillon spent a lot of time explaining the particulars of the Tucson. Ann was also very helpful providing timeline info. Great overall experience from Jake at the front desk to Mohit securing the financing. More
by Estiller72
