Napleton's Valley Hyundai

My new 2014 Sonata Limited!!!! Excellent experience working with George and the Napelton Valley Hyundai team. He understood what I wanted in a vehicle and met my needs. I will be su Excellent experience working with George and the Napelton Valley Hyundai team. He understood what I wanted in a vehicle and met my needs. I will be sure to visit this dealership when its time to upgrade or refer someone. Thanks. More

great service! Loved my experience. People were so nice! Keep up the good work. Both Jim and the cashier were great. I will be back for sure! Thanks! Loved my experience. People were so nice! Keep up the good work. Both Jim and the cashier were great. I will be back for sure! Thanks! More

service visit had my suv in for service they was not able to fix my problem but gave me a good reason why. the service person was very good took time to go over my had my suv in for service they was not able to fix my problem but gave me a good reason why. the service person was very good took time to go over my problem and what my options were. Very nice person seams to care not not a person who will lie to you More

Consumer I loved my experience at Napleton's. Mike Gaddy was very knowledgeable and professional. Rich Marsilli stepped in and made sure I was completely satis I loved my experience at Napleton's. Mike Gaddy was very knowledgeable and professional. Rich Marsilli stepped in and made sure I was completely satisfied with everything. And Derek Urban made the finance process very understandable and quick. I love my new Sonata Hybrid! More

Worth the Drive- Customer Service Cannot be beat!! What a great experience it was to work with this dealership for the purchase of my 2012 Sonata Limited! From my very first contact with them, the inte What a great experience it was to work with this dealership for the purchase of my 2012 Sonata Limited! From my very first contact with them, the internet sales associate was friendly, professional and very accommodating when making an appointment to test drive my car. Allison was very prompt in her responses to my questions and offered directions to the dealership. Once I was arrived at the dealership, I was amazed by the inventory/ selection of new and used vehicles. Kris Bussey greeted me by name and made this purchase nearly painless as I was trading in a car I really loved. He was extrememly knowledgeable about the entire line of Hyundai vehicles.When we took delivery of the vehicle, all the staff we came in contact with were extremely courtesous and helpful- making this by far the most enjoyable, satisfying car buying experience we have ever had! Many thanks to Kris, Allison, and the entire Napleton's team! It was worth the drive from 100 miles away to work with such a wonderful sales team!! More

Highly recommended I can't speak highly enough about the positive service I got while buying a Santa Fe. Brandon miller went beyond reasonableness in searching for the m I can't speak highly enough about the positive service I got while buying a Santa Fe. Brandon miller went beyond reasonableness in searching for the model and equipment we wanted. I selected and ordered a model only to change my mind. This did not phase Brandon in the least and he kept working with us. Mike Hall identified an innovative solution that completely met our needs. The price and trade in was fair, based on my internet research, and involved no haggling or pressure. It was a painless, even pleasurable buying experience I am on my fifth hyundai and have had them all serviced at this location. I am most satisfied with the service I get and both tony Derka and Andrew Newhall deserve commendation for the service they provide. More

Steering wheel peeling...5th steering wheel and still giving Dave Ketza ( Service Advisor) has gone above and beyond helping me with my situation.. I pucahsed a 2012 Elantra 2.5 yrs ago... I have had a problem w Dave Ketza ( Service Advisor) has gone above and beyond helping me with my situation.. I pucahsed a 2012 Elantra 2.5 yrs ago... I have had a problem with the steering wheel peeling, I am currently getting a 5th steering wheel looked at .. My aggravation is that I have to drive to the dealership have them look at it , make an apt, then drive back again for the car to be repaired. Dave has helped out greatly giving me contact numbers , explaining protocol, when I have called the dealership Manager I always get a voicemail and I have to leave my number , with call backs never happening from Napelton... The problem comes when I call Hyundia customer service and explained all my trips to the dealership, their answer was " well we are fixing your steering wheel" and then they sent me a license plate holder for my troubles..... Very poor customer service. We have bought 2 cars from the Napelton dealership in the past 2.5 yrs and this is their customer service....Dave Ketza has been the only person their that has gone out of his way to help me as much as he is possible to do. More

HORRIBLE CUSTOMER SERVICE! DO NOT GO THERE!!! HORRIBLE SERVICE AND A BUNCH OF LIARS!!!took my car in for service , they had my car a week untouched. The only reason they decided DO NOT GO THERE!!! HORRIBLE SERVICE AND A BUNCH OF LIARS!!!took my car in for service , they had my car a week untouched. The only reason they decided to "fix "my car was because they wanted their rental back. They never did the work promised including what the GM said they would do! I would never buy another car from them let alone take my car to be serviced there! They are horrible about keeping you updated and informed! Only good thing was I put the miles on their car for a week and not mine:) More

Friendly, wonderful customer service I came in for an oil change & tire rotation, toting my almost 2-year old daughter along with me. The quoted "about an hour" wait turned into two hours I came in for an oil change & tire rotation, toting my almost 2-year old daughter along with me. The quoted "about an hour" wait turned into two hours, and without asking or showing the slightest bit of annoyance or frustration with having to entertain a squirmy toddler for two hours in a waiting room, I was given a heartfelt apology and the phrase, "you're not going to pay for anything." I was not expecting that. Thank you so much for such great customer service! I will definitely be back....and will bring extra supplies just in case! More

Great Experience My family has been buying cars from Mike Hall for the past 10 years. I wouldn't go to anyone else He knows everything there is to know about cars and My family has been buying cars from Mike Hall for the past 10 years. I wouldn't go to anyone else He knows everything there is to know about cars and provides great customer service. Overall, I was impressed with Napleton Valley. The whole staff was very nice and helpful. All in all it was a wonderful experience. More