Napleton's Valley Hyundai

Worth the Drive- Customer Service Cannot be beat!! What a great experience it was to work with this dealership for the purchase of my 2012 Sonata Limited! From my very first contact with them, the inte What a great experience it was to work with this dealership for the purchase of my 2012 Sonata Limited! From my very first contact with them, the internet sales associate was friendly, professional and very accommodating when making an appointment to test drive my car. Allison was very prompt in her responses to my questions and offered directions to the dealership. Once I was arrived at the dealership, I was amazed by the inventory/ selection of new and used vehicles. Kris Bussey greeted me by name and made this purchase nearly painless as I was trading in a car I really loved. He was extrememly knowledgeable about the entire line of Hyundai vehicles.When we took delivery of the vehicle, all the staff we came in contact with were extremely courtesous and helpful- making this by far the most enjoyable, satisfying car buying experience we have ever had! Many thanks to Kris, Allison, and the entire Napleton's team! It was worth the drive from 100 miles away to work with such a wonderful sales team!! More

Highly recommended I can't speak highly enough about the positive service I got while buying a Santa Fe. Brandon miller went beyond reasonableness in searching for the m I can't speak highly enough about the positive service I got while buying a Santa Fe. Brandon miller went beyond reasonableness in searching for the model and equipment we wanted. I selected and ordered a model only to change my mind. This did not phase Brandon in the least and he kept working with us. Mike Hall identified an innovative solution that completely met our needs. The price and trade in was fair, based on my internet research, and involved no haggling or pressure. It was a painless, even pleasurable buying experience I am on my fifth hyundai and have had them all serviced at this location. I am most satisfied with the service I get and both tony Derka and Andrew Newhall deserve commendation for the service they provide. More

Steering wheel peeling...5th steering wheel and still giving Dave Ketza ( Service Advisor) has gone above and beyond helping me with my situation.. I pucahsed a 2012 Elantra 2.5 yrs ago... I have had a problem w Dave Ketza ( Service Advisor) has gone above and beyond helping me with my situation.. I pucahsed a 2012 Elantra 2.5 yrs ago... I have had a problem with the steering wheel peeling, I am currently getting a 5th steering wheel looked at .. My aggravation is that I have to drive to the dealership have them look at it , make an apt, then drive back again for the car to be repaired. Dave has helped out greatly giving me contact numbers , explaining protocol, when I have called the dealership Manager I always get a voicemail and I have to leave my number , with call backs never happening from Napelton... The problem comes when I call Hyundia customer service and explained all my trips to the dealership, their answer was " well we are fixing your steering wheel" and then they sent me a license plate holder for my troubles..... Very poor customer service. We have bought 2 cars from the Napelton dealership in the past 2.5 yrs and this is their customer service....Dave Ketza has been the only person their that has gone out of his way to help me as much as he is possible to do. More

HORRIBLE CUSTOMER SERVICE! DO NOT GO THERE!!! HORRIBLE SERVICE AND A BUNCH OF LIARS!!!took my car in for service , they had my car a week untouched. The only reason they decided DO NOT GO THERE!!! HORRIBLE SERVICE AND A BUNCH OF LIARS!!!took my car in for service , they had my car a week untouched. The only reason they decided to "fix "my car was because they wanted their rental back. They never did the work promised including what the GM said they would do! I would never buy another car from them let alone take my car to be serviced there! They are horrible about keeping you updated and informed! Only good thing was I put the miles on their car for a week and not mine:) More

Friendly, wonderful customer service I came in for an oil change & tire rotation, toting my almost 2-year old daughter along with me. The quoted "about an hour" wait turned into two hours I came in for an oil change & tire rotation, toting my almost 2-year old daughter along with me. The quoted "about an hour" wait turned into two hours, and without asking or showing the slightest bit of annoyance or frustration with having to entertain a squirmy toddler for two hours in a waiting room, I was given a heartfelt apology and the phrase, "you're not going to pay for anything." I was not expecting that. Thank you so much for such great customer service! I will definitely be back....and will bring extra supplies just in case! More

Great Experience My family has been buying cars from Mike Hall for the past 10 years. I wouldn't go to anyone else He knows everything there is to know about cars and My family has been buying cars from Mike Hall for the past 10 years. I wouldn't go to anyone else He knows everything there is to know about cars and provides great customer service. Overall, I was impressed with Napleton Valley. The whole staff was very nice and helpful. All in all it was a wonderful experience. More

Don't bother The Thursday before July 4th, my husband and I and our two young children went to this dealership to look at the Sonatas. Our salesman was nice and a The Thursday before July 4th, my husband and I and our two young children went to this dealership to look at the Sonatas. Our salesman was nice and after awhile we were shown a 2011 certified Sonata that had not yet been detailed (although it had been for sale on the website for several days). It was in our price range and we agreed to put down a deposit and determine the following Monday (as we were going out of town) if we wanted the vehicle based on the detailing. On Monday morning, I contacted the dealership and was informed I would get a phone call back as the car was not yet detailed and they were unsure when that would occur. I took the day off of work so that we could go in and look at and decide to buy the car, knowing that the car-buying process takes quite a while. They finally called to say the car would be ready at 7pm. We could not make it in then and said that we would be there the next day or two because we again had to rearrange our work schedules. We decided to buy the car, although a part under warranty was needing to be replaced. We got the car home, two days later finding out that the second key they gave us did not start the ignition. That same day, while driving to work, an awful, metal on metal screeching sound started coming from the front tire. When I called the dealership to tell them the problem, they said they couldn't fit me in that day or until Monday and not even with a loaner because they didn't know the issue, even after I informed them we JUST BOUGHT THE CAR 2 DAYS AGO!! We ended up having the car TOWED 2 days after buying it, to this dealership and marched into the service department demanding they look at the issue that made us unable to drive a certified car we just bought from them. They did fix the issue and also told me they would order the part for the steering wheel and a new key for us. Three weeks later I had to call them to see if the part was in - they told me they tried calling me when the part came in TWO WEEKS PRIOR but I didn't answer so they never tried again. When I then tried scheduling this service, it took 3 days of trying to get a hold of someone, leaving multiple messages, being transferred to no one and finally giving up and just scheduling the service apt online to make sure it got done. I am very unhappy with this dealership and their service department and thank God I have a family friend mechanic who always takes good care of us and our cars. More

Great Salespeople. Not pushy at all!! Goran Mildrag was a super salesperson. He was not pushy and was willing to take the time to answer all our questions. I was just sorry he did not have Goran Mildrag was a super salesperson. He was not pushy and was willing to take the time to answer all our questions. I was just sorry he did not have a used car to suit my needs. Next time I need a car I will definitely check back with him. Thanks so much! More

annoyed everything about the service and customer service was great until the courtesy pick up from my home to get my car. When I found out the car was ready everything about the service and customer service was great until the courtesy pick up from my home to get my car. When I found out the car was ready I asked for the pickup from my house to the dealership about a 2.5 mile distance. I called and they told me within a half hour. an hour went by and called, they said we will send the car right away. again about 40 minutes went by and nothing. I finally got a ride from my neighbor to go get the car. :( Jim who I worked with was great it was just the car shuttle that was bad More

Fantastic experience at Hyundai in Naperville I can't express enough how delighted I was with the overall service at the Hyundai Garage in Naperville. I found myself in a difficult situation after I can't express enough how delighted I was with the overall service at the Hyundai Garage in Naperville. I found myself in a difficult situation after moving from the US to the US, with no credit history and no knowledge of how to try and lease a car. The effort of Kris, Mike, Jackie and Derrick went over and beyond what I expected and certainly so much more than any other dealership I went to (and I went to almost all in Naperville)!!! They all worked from dusk till dawn to try and find different ways to get the deal done and I am delighted with both the cars (Genesis and Santa Fe Sport) and more importantly the service that I received. Considering these guys are working in a construction site until their office is ready, it is testament to the guys (and all of the others there) that they provide this level of service with everything going on. Thanks again for all of your help More