Napleton's Valley Hyundai

Great Buying Experience! My husband and I found ourselves in need of a new car unexpectedly. We have been driving an older car that no longer made sense to repair. We were ref My husband and I found ourselves in need of a new car unexpectedly. We have been driving an older car that no longer made sense to repair. We were referred to Napleton's Valley Hyundai by a friend. Our first contact was with Mark the Business Manager. We were concerned about securing financing since we had several rocky years with a start up company. He assured us he could assist us and set up an appointment with George Charalaampous to find the right vehicle for us. George was great! Never felt pushed in any direction. He was very knowledgeable, and took the time to be sure we understood features of the vehicle. We ended up with a Santa Fe Sport and I love it! With all the technology in todays cars it can be overwhelming. George took the time to be sure he got many of the features set up for me and then took time to take me through each feature thoroughly. He also suggested I come back in a few days and run through anything I was not clear on. I would undoubtedly recommend George and Mark to family and friends. I felt welcomed and was treated with respect. I never felt pushed nor did I have to go through a uncomfortable "negotiation" to get a great price. We actually had fun...These people excel at treating their customers right! If you want to put the "fun" back into car buying, this is the car dealership for you. More

Definitely recommend I would definitely recommend this dealership..everyone was very friendly, even people that weren't helping with my purchase stopped to ask how things I would definitely recommend this dealership..everyone was very friendly, even people that weren't helping with my purchase stopped to ask how things were going. Things moved along quickly as well! More

Hyundai repair Santa Fe has been in this service bay for the past two weeks. Vechicle went in for a loose radiator hose. We were told by Jim that we needed a new wat Santa Fe has been in this service bay for the past two weeks. Vechicle went in for a loose radiator hose. We were told by Jim that we needed a new water pump, radiator and due for timing belt since the engine was being dismantled. $2200 worth of 'repairs'...and my car is in worse shape now than when I brought it in. Immediately upon driving it home after it was paid for and released by Jim we noticed a loud noise and engine vibrations. The service dept was called the next day and we were told 'the new parts needed to settle in' . The noise continued and we went back and directly confronted the service mgr. He got near the car and smelled radiator fluid. He then drove it briefly commenting that it wasn't running correctly. He was surprised it was released back to us in that condition and vowed to make it right. That was a week ago. We contacted service regularly and rec'd no calls back.When we did talk to someone we were told that they were trying to figure it out. We again stopped by Saturday and upon driving it the svc mgr still said it wasn't right. Today after 5 pm-upon stopping by-because he said Monday morning he would contact engineering and we would have our car today...it was covered in snow...in the lot! All we want is our car back in the same GOOD condition that we surrendered it over to you. We are out a vechicle and 2200 dollars and would be hard pressed to ever have a vechicle serviced in your facility again..please resolve this..we have been patient enough..TheMcQuaids More

great cars...great experience I'm no stranger to Hyundai...I have been driving them since the mid 1980s...from the little Excel GL to two Santa Fe's. Today I drove home in a 2006 I'm no stranger to Hyundai...I have been driving them since the mid 1980s...from the little Excel GL to two Santa Fe's. Today I drove home in a 2006 Azera...Didn't think Hyundai had turned the corner from being a maker of good, dependable cars to good, dependable and stylish cars. That was a new one for me...but what wansn't new was the treatment I received from the folks at Napelton's. This is the fourth time I have purchased a car from them. The service and the attention to detail has always been top notch and the negotiations are always above board. More

Fantastic experience! The guys at Napleton's are definitely there to serve you! I walked in, knew what I wanted, and they worked with me on everything. Very fair prices! I The guys at Napleton's are definitely there to serve you! I walked in, knew what I wanted, and they worked with me on everything. Very fair prices! I would definitely recommend going to see George and Mark for your car buying experience. This was my first time buying a car, and I was scared as a 20 year old girl walking into a place full of car salesman by myself, but the stigma wasn't even there. They're so comfortable to work with! Go see George! More

Used car experience We came to the dealership just "to look", but we ended up purchasing a 2013 Sonata. I have always liked the looks of the Sonata and the one we purcha We came to the dealership just "to look", but we ended up purchasing a 2013 Sonata. I have always liked the looks of the Sonata and the one we purchased just seemed too good to pass up! We also have a 2010 Santa Fe which we have been very happy with. George was very patient and helpful. Thanks George for all the help! More

Awesome Dealership This is the greatest dealership i could have ever purchased a vehicle from. There service is Extravagant and the Employees are friendly. They are the This is the greatest dealership i could have ever purchased a vehicle from. There service is Extravagant and the Employees are friendly. They are the best!!! More

I wanted to thank the whole team that help me to get my first car!!! They will definitely help you getting your dream car and will do whatever it takes to get if off the lot!!! Immediately after I inquired first car!!! They will definitely help you getting your dream car and will do whatever it takes to get if off the lot!!! Immediately after I inquired about one of their vehicles on their website, Jackie Mutter contacted me with information about the vehicle that I was interested in and to set up an appointment to test dive, she was very helpful!! Mike Hall, the sales manager was very kind enough to help us get the price we want and most important to fit our budget!! Mike Myers who was the one to taught me a lot about my new Hybrid car and I got to test drive the vehicle!!! Derek Urban our finance manager did all of our paperwork and he was very knowledgeable and helpful. The whole team was very knowledgeable and helpful and they answer all of our questions. They made this a painless experience!! I wanted to thank the team again for being friendly and walked us through all the cars that were available in our price range. I will definitely coming back to get another vehicle in the future!!! More

emily Great experience, listened to exactly what I wanted and easy to work with. Very friendly and wasn't the typical car salesman. He was genuine and you f Great experience, listened to exactly what I wanted and easy to work with. Very friendly and wasn't the typical car salesman. He was genuine and you felt he wanted you to be happy with your purchase. More

Kris was fantastic to work with My wife and I went in to look at cars on a very busy Saturday, and Napletons was so busy we had a hard time finding a sales manager. Then Kris Bussy My wife and I went in to look at cars on a very busy Saturday, and Napletons was so busy we had a hard time finding a sales manager. Then Kris Bussy came over to us to see if we had any questions, and from that point on everything was perfect. Kris helped us decide between a Tuscan and Santa Fe Sport, took us on a test drive of both and could even tell which car I liked better. While we waited to get my trade in valued Kris took care of us by getting us coffee and helping us look at all of the Santa Fe's they had. Once my car was valued my wife and I really wanted to go look at the Mazda's CX-5 and CX-9, I told Kris and Rich what we could afford to pay and they told me if we came back they would be able to work with us. So we went to Mazda and had a bad experience with their sales team as well as did not like the Car as much the Santa Fe. When we went back we found Kris and Rich and started the paper work. While we were waiting to get in to see Derek we saw another couple who wanted to do what we did with going to Mazda and we told them our entire story trying to get them to just buy the Santa Fe but then realized they wanted our exact one. Derek was very quick and efficient as well as very helpful. They got us done very quickly so we could finish other things we needed to get done that day. We were very satisfied and loved working with Kris, Rich and Derek. Kris still responds quickly to all of my emails and questions as because of our experience I am trying to sell my mother on a new Hyundai instead of anything else. GREAT Dealership! More