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Napleton's Valley Hyundai
Aurora, IL
2,660 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,660 reviews
October 07, 2013
Both George and Derek were wonderful. Helpful, answered questions, conversation and humor filled our visit. Appreciated both of their work and truly are an asset to Napletons, you should be proud to have t questions, conversation and humor filled our visit. Appreciated both of their work and truly are an asset to Napletons, you should be proud to have them as your staff and helping folks with such a major purchase in life. More
by robmamaof3
Employees Worked With
George Charalampous
October 03, 2013
The sales team is great, knowledge about the car, and know how to sale the car especially Kris, this make buying car experience easy and not painful, give the first price reasonable. know how to sale the car especially Kris, this make buying car experience easy and not painful, give the first price reasonable. More
by frank944
Employees Worked With
Kris Bussey, Jim Christopherson, Jim Christopherson
October 02, 2013
Michael Hall really knows his product and is passionate about it. He gave me a great deal without going back and forth to his manager. I highly recommend this dealership and especially Michael! about it. He gave me a great deal without going back and forth to his manager. I highly recommend this dealership and especially Michael! More
by Tonymondi6
Employees Worked With
Michael Hall
September 30, 2013
The dealership got me in and out pretty quickly and the service manager Joel personally explained everything to me. Price seemed fair and they had ice cream for my kids which was a nice bonus! I'll come ba service manager Joel personally explained everything to me. Price seemed fair and they had ice cream for my kids which was a nice bonus! I'll come back for my next oil change. Very friendly and didnt try to push too much on me, which was my fear as a single mom. Thanks Joel! More
by NaperMom33
September 30, 2013
The experience was second to none.Michael was very professional and very eager to help.He really believes in what he is selling.Michael is a true asset to the dealership,and should be used as an examp professional and very eager to help.He really believes in what he is selling.Michael is a true asset to the dealership,and should be used as an example of how things should be done.The dealership was spotless and offered beverages as well as ice cream.A GREAT experience all around.If you are looking for a Hyundai Michael is the guy. More
by ggranato
September 29, 2013
I had done my homework and knew exactly what I was looking for, Jordan Kabranov was my initial contact, he understood my requests and addressed them without trying to sell me something I didn't want. looking for, Jordan Kabranov was my initial contact, he understood my requests and addressed them without trying to sell me something I didn't want. My request was for a specific color for both the exterior and interior and a particular feature. I had received quotes from 4 dealerships, Napleton and one other dealer were very aggressive with the initial pricing however Napleton was the only dealership with multiple versions of what I was looking for on their lot. At the dealership Jordan was very to the point having the cars ready for a test drive so we could evaluate them. James Douvas, the GM engaged us and invited us to his office. Within minutes Jim had made us an offer we couldn't pass up. Our paperwork was completed with Rafael Medina who was easy to work with. Even though it was a busy last Saturday of the month we never felt rushed. Jim Christopherson ran us through how to setup and use all of the features on our new Sonata 2.0T while Jordan attended to other customers. Jim was very knowledgeable and really wanted to make sure we knew how to use the features of the car. Jordan finished up our learning session before we were on our way. I highly recommend Napleton Valley Hyundai based on the aggressive pricing, knowledgeable sales and management team! More
by rogersdemj
Employees Worked With
Other Employees :
Dan Rogers, Jim Christopherson, James Douvas
September 28, 2013
Andrew was very helpful and polite. I will definitely go back to the Hyundai dealership for anything car related to specifically ask for Andrew Newhall!The service was fast and efficient in all aspects of t back to the Hyundai dealership for anything car related to specifically ask for Andrew Newhall!The service was fast and efficient in all aspects of the experience. More
by lsereno
September 27, 2013
Dave has established a new standard for customer advocacy. His all in approach and working through every obstacle to get me what was needed was a beautiful thing to observe. Pay the man!!! advocacy. His all in approach and working through every obstacle to get me what was needed was a beautiful thing to observe. Pay the man!!! More
by bryantfam
Employees Worked With
Dave Ketza
September 25, 2013
Andrew was very helpful. He went out of his way to explain everything what was going on with my car. Will def recommend this dealership to everybody.Thanks will be back soon. explain everything what was going on with my car. Will def recommend this dealership to everybody.Thanks will be back soon. More
by motaco1
Employees Worked With
Andrew Newhall
September 24, 2013
At no time did Mike and his team make me feel pressured. I really felt like they were working for me and my family -- trying to get the right car for our needs. We were all very pleased with the experience. I really felt like they were working for me and my family -- trying to get the right car for our needs. We were all very pleased with the experience. More
by PhilSal
