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Napleton's Valley Hyundai
Aurora, IL
2,616 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,616 reviews
February 25, 2020
Nos dio mucho gusto que tuvieran alguien que hable español para ayudarnos a comprar nuestra camioneta. Nos atendió José y Olí, quien los dos fueron muy agradables y nos trataron con respeto. A gente español para ayudarnos a comprar nuestra camioneta. Nos atendió José y Olí, quien los dos fueron muy agradables y nos trataron con respeto. A gente que ande buscando gente buena con quien tratar, les recomiendo mucho a que vengan con José y Olí . muchas gracias a ustedes. More
by Maria A
Employees Worked With
José serrano
February 25, 2020
Everybody was really cool here and they help me a lot to get the car I wanted. The customer service is awesome. I felt very good when I left the dealer. Jon Smith was the guy. get the car I wanted. The customer service is awesome. I felt very good when I left the dealer. Jon Smith was the guy. More
by Marky661
Employees Worked With
Jon Smith
February 25, 2020
This was a very pleasant buying experience, Nizar was very friendly, non pushy and answered all our questions! I would highly recommend!! A+++ all around very friendly, non pushy and answered all our questions! I would highly recommend!! A+++ all around More
by libra2319
Employees Worked With
Other Employees :
Nizar Assria, Keayana Gaona, Belsie Solis
February 25, 2020
Ryan Hammonds took great care of me on the purchase of a new sonata! Highlight of the purchase was being able to hit the gong! new sonata! Highlight of the purchase was being able to hit the gong! More
by Another Happy Customer!
February 24, 2020
I found the staff to be helpful and friendly. In particular,salesman Jordan was great. He spent much time going over the details. Good job particular,salesman Jordan was great. He spent much time going over the details. Good job More
by Boiler9
February 24, 2020
Jordan has been an excellent salesman and was very efficient in setting up our new lease. This was a great experience. Well done. Thank-you efficient in setting up our new lease. This was a great experience. Well done. Thank-you More
by Mmcrae
February 24, 2020
Jon Smith was so Awesome purchasing my first car was a breeze thank you for all your help!!!! Your the Best!! I appreciate all you did for me :) breeze thank you for all your help!!!! Your the Best!! I appreciate all you did for me :) More
by s_loydrake
Employees Worked With
Jon Smith
February 22, 2020
I have been working with Nizar for over 6 month. We finally ended up buying a brand new Palisade Limited from him. Such a great experience. finally ended up buying a brand new Palisade Limited from him. Such a great experience. More
by Rkmann196
Employees Worked With
Other Employees :
Nizar Assria, Keayana Gaona, Belsie Solis
February 21, 2020
After going to a couple dealers I felt there was a better vehicle and deal out there for me. I went to Napleton's valley Hyundai because of the great reviews I saw and I wanted to give it shot. I was greete vehicle and deal out there for me. I went to Napleton's valley Hyundai because of the great reviews I saw and I wanted to give it shot. I was greeted by Jose Serrano who helped me find the right vehicle. He understood my needs for space and reliability. He found me a 2018 Grand Caravan GT which had everything i needed and then some. I'm so happy that my kids have enough room in our van now. More
by LaceyD
Employees Worked With
Jose Serrano
February 21, 2020
When I started my search for a third row suv, I had a couple to look at for the day. I came into napletons and I liked the attention I received and all my questions were answered. Jose sand Jason helped couple to look at for the day. I came into napletons and I liked the attention I received and all my questions were answered. Jose sand Jason helped me get a great deal and I forgot about the other options. More
by Wayne
Employees Worked With
José serrano
