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Napleton's Valley Hyundai
Aurora, IL
2,700 Reviews
Edward W. Napleton, opened his first automotive business in 1931 on Chicago's South Side. With a $700 loan, a strong work ethic and a belief in common courtesy, he opened the Napleton Buick Service Station. Francis Napleton, Edward's son, was by his side to help foster the growth of the young business in its early years.
Napleton's first dealership was a DeSoto franchise, and when that brand was discontinued with little warning, Napleton quickly aligned itself with another Chrysler nameplate, Plymouth, eventually being awarded several additional franchises. Edward and Francis both believed in hard work and exceptional customer service, values that they passed down to the next generation of Napletons. Five of Francis' eight children have worked in the auto business their entire lives.
Edward F. ("Ed") Napleton, Francis' son, is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks, serving as a technician, then in sales and finance, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Today, the Ed Napleton Family operates more than 74 franchises in seven states. Taking pride in helping each community they live and work in, the Napleton Family name has become synonymous with excellence and teamwork. What started as a small family-owned business has blossomed into one of the most forward-thinking dealership groups in the country. Four of Ed's five children have proudly joined him in pursuing the family business and have a hand in the company's day-to-day operations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 352 service reviews
April 22, 2026
Dealer was great. I was greeted quickly, the representative kept in constant contact, I was provided a detailed walk-through and given sensible options. Work was compl I was greeted quickly, the representative kept in constant contact, I was provided a detailed walk-through and given sensible options. Work was completed quickly and as far as I can tell they did a good job. More
by MDW0125
Employees Worked With
Michael Manning
January 05, 2026
Worst service experience ever. They offer a 10% discount for booking your service appt after 5 pm so I took this option. I arrived 5 minutes early and it took half an hour for them They offer a 10% discount for booking your service appt after 5 pm so I took this option. I arrived 5 minutes early and it took half an hour for them to take the car. Several service advisors were around, chatting, and ignoring the line of waiting cars. My car did not get to be serviced that evening and had to stay overnight. If you call them, they dont pickup the phone. It takes several attempts via text message to get your advisor to respond with an update. I am not coming back. More
by SR
Employees Worked With
martinez
December 19, 2025
Great fast service! Jose Fernandez took care of our vehicle and kept us informed throughout the process.Appreciate the dealers honesty! Jose Fernandez took care of our vehicle and kept us informed throughout the process.Appreciate the dealers honesty! More
by Danthebearsfan
Employees Worked With
Jose Fernandez
December 13, 2025
I went to this dealership on Wednesday the 10th of December. Im never going back again. They took some of my Valuebles in my car. I thought youre able to trust these people but i guess not anymore. Wo December. Im never going back again. They took some of my Valuebles in my car. I thought youre able to trust these people but i guess not anymore. Worst Dealership ever. My valueble item was in the middle compartment and they had no reason to check for anything in there. More
by Kkevin
Employees Worked With
August 19, 2025
4 Unsuccessful Repairs to Dashboard/Back Up Camera Issues - Contacted Hyundai Corp Consumer Affairs - Slow to Respond / Dealership offered low buy back Plus upsell of another model. Service offered a free a - Contacted Hyundai Corp Consumer Affairs - Slow to Respond / Dealership offered low buy back Plus upsell of another model. Service offered a free air filter for the inconvenience of 4 visits without a successful repair. Buyer Beware!! New Car Purchase 2025 Tucson Hybrid - Stay with Toyota/Honda More
by d.omalley
Employees Worked With
April 24, 2025
I liked my service . I didnt have any problem .Darek my service attendant kept me informed on my service and up and coming services I need. I didnt have any problem .Darek my service attendant kept me informed on my service and up and coming services I need. More
by 22-baleful-gold
Employees Worked With
Darek Kordes
