Napleton's Volkswagen of Orlando

Chad was an awesome sales man. He was patient and very knowledgeable. The fiance manager was also very polite and helping. Carlos was off and still was at the dealership helping us out with the purchase. knowledgeable. The fiance manager was also very polite and helping. Carlos was off and still was at the dealership helping us out with the purchase. They were not pushy and I never felt pressured into making any decisions. I would highly recommend this dealership to anyone looking to getting a great car with great service More

Niyi Okunlola was very helpful and easy to deal with. I would recommend others to deal with him for care sales and any other need they may have. would recommend others to deal with him for care sales and any other need they may have. More

My experience at this dealership was great. They helped me as a first time buyer get into a 2017 Passat. Very clean facility and the customer service was very friendly. My sales associate Chad was very kno me as a first time buyer get into a 2017 Passat. Very clean facility and the customer service was very friendly. My sales associate Chad was very knowledgeable and helpful making sure I knew everything about the vehicle and it was a easy decision after that More

The dealers they were very helpful. I worked with Chad and he was upfront and honest about everything! The price of the car was good however there were dealer fees added on and the finance guy was only ma and he was upfront and honest about everything! The price of the car was good however there were dealer fees added on and the finance guy was only marginally willing to negotiate about those. Overall this was a good dealer and I would still recommend them. More

Dealer tried to sell me a car negotiating the monthy payment amout. It is a trap. Dealers try to do that to see how much room they have for hidden fees and add ons. After almost leaving tge dealer I was payment amout. It is a trap. Dealers try to do that to see how much room they have for hidden fees and add ons. After almost leaving tge dealer I was able to see a buyers order. Final paperwork numbers did not match with original buyers order. Also I got a better interest rate on my own. Propably I was sent to a bank that gives them better comission. Be careful. Prices do look competitive but the fees added were the higgest I have ever seen. $1665. More

Adeniyi Okunlola was excellent. He explained in detail what I wanted to know. I would recommend him to my family and friends. Excellent experience Thank you. what I wanted to know. I would recommend him to my family and friends. Excellent experience Thank you. More

Chad was an AMAZING sales guy!! He helped me get into a 2020 Tiguan and I’m extremely grateful for his service, and knowledge! I’m extremely excited about my purchase from Napleton’s. 2020 Tiguan and I’m extremely grateful for his service, and knowledge! I’m extremely excited about my purchase from Napleton’s. More

This dealership is horrible when it comes to customer This dealership is horrible when it comes to customer service. I was interested in a vehicle, reached out to the dealer and was given a VIP appointm This dealership is horrible when it comes to customer service. I was interested in a vehicle, reached out to the dealer and was given a VIP appointment for Sunday to check the vehicle. Sunday morning I received a text with a time and name of the person I was meeting at the dealership. Edward was my point of contact, I drove 45 minutes to see the vehicle. Once I got to the dealer I asked for Edward, he came out and told me one of his associates would show me the vehicle and once I was happy he (Edward) would work the numbers...making me believe he was the manager. The assistant could not locate the vehicle so he went back to Edward to find out the vehicle was sold the day before. I don't have a problem with the vehicle being sold but do have a problem for not letting me know before driving 45 minutes to the dealership. The morning of my appointment I received emails and texts letting me know the vehicle was ready for me to test drive. They only care about your money not about taking care of the customer. A simple email, text, or call would have been sufficient and it is expected from a company that cares about customer' s valuable time. When I complained to Edward he got hostile and in my face because I told him I was going to write a review, he yelled at me for hurting his business, I told him that he was doing that to himself for the horrible customer experience all I was going to do post an honest feedback on my experience. Stay away from this place and take you business somewhere else More