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Napleton's Volkswagen of Orlando
Orlando, FL
402 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 402 reviews
June 04, 2019
Great customer service Javier was fantastic! He was very informative, patient and cared about the things that I felt were important in the type of car I was looking for! we Javier was fantastic! He was very informative, patient and cared about the things that I felt were important in the type of car I was looking for! we would definitely make the hour drive just to see him again! More
by KristiG
Employees Worked With
May 24, 2019
Awesome experience Excellent people and customer service. I will definitely consider to purchase a vehicle from them. Make sure you look for Marianne she provides excell Excellent people and customer service. I will definitely consider to purchase a vehicle from them. Make sure you look for Marianne she provides excellent service!! More
by cvazquetelles
May 22, 2019
Excellent service and buying car The new car sales guy Carlos was great and sales manager was great too also very clean dealership also the finance guy was very friendly The new car sales guy Carlos was great and sales manager was great too also very clean dealership also the finance guy was very friendly More
by Charlie.1
Employees Worked With
May 22, 2019
Repeat customer This was our second purchase from this dealership and we are just as happy this time as we were before! We get our car serviced here too and the servi This was our second purchase from this dealership and we are just as happy this time as we were before! We get our car serviced here too and the service department is great.also! Carlos, our sales guy was just wonderful to work with, patient, helpful and pleasant! More
by Satisfied Repeat Customer!
Employees Worked With
May 21, 2019
Superior customer service From the moment I walked on the lot Javier was attentive and friendly without being overbearing. I was able to look at all the cars I requested and di From the moment I walked on the lot Javier was attentive and friendly without being overbearing. I was able to look at all the cars I requested and didn’t feel pressured at all. I was able to replace a total loss vehicle with the same exact car with half the mileage. They were professional and you can’t beat the service. More
by Mandyscoggins
May 20, 2019
We got the Tiguan! Thank you so much to Drew Pope for a great experience! He took the time to show us several cars and let us make the decision. We will definitely look Thank you so much to Drew Pope for a great experience! He took the time to show us several cars and let us make the decision. We will definitely look for Drew when we want another car! More
by VW Fan
Employees Worked With
Drew Pope and Fred in finance
May 18, 2019
2019 Tiguan Lease Excellent customer service. Very knowledgeable sales associates. We came into the dealership to lease a 2019 Tiguan for our daughter. We are extremely Excellent customer service. Very knowledgeable sales associates. We came into the dealership to lease a 2019 Tiguan for our daughter. We are extremely satisfied. Really nothing more to say except we highly recommend this dealership to anyone in the market for a new or used car. More
by cchyman
May 15, 2019
Great Experience!!! The staff was incredibly friendly and knowledgeable!!! Marianne helped my car shopping experience go by quickly and gave me such good information abo The staff was incredibly friendly and knowledgeable!!! Marianne helped my car shopping experience go by quickly and gave me such good information about my decisions. I would definitely recommend them! More
by steffi211
Employees Worked With
Marianne Maldonado
May 10, 2019
Very friendly. Very efficient. Helped me through the entire process. Test drove. Made buying my first car experience very good. Hard to find that now a days. Everyone that I ran int Helped me through the entire process. Test drove. Made buying my first car experience very good. Hard to find that now a days. Everyone that I ran into was super friendly and very kind. Marianne also was very kind and helpful with all the questions I had. More
by Chano_19
Employees Worked With
Marianne Maldonado
May 05, 2019
Great experience! From the manager to sales rep to service people, my husband and I had a great experience. Luis Soto and Chris Leone were truly a pleasure to work with From the manager to sales rep to service people, my husband and I had a great experience. Luis Soto and Chris Leone were truly a pleasure to work with. I have and will continue to recommend Napleton VW! Thank you for making our car shopping experience a great one! More
by Evie0722
