Javier Santiago
Javier Santiago at Napleton's Volkswagen of Orlando
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Javier Santiago

Certified Salesman

Napleton's Volkswagen of Orlando

12700 E. Colonial Dr.
Orlando, FL 32826

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8 Reviews

Respectful, attentive to details, Vet, Bilingual (Spanish), Friendly, Outgoing but Honest & to the Point, Hard Worker. Enjoy traveling and trying out new dishes! Drive a Volkswagen!

Languages Spoken

English English

Spanish Spanish

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rated

8 Reviews

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8 Reviews of Javier Santiago

March 08, 2023

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Employee Rating

Reached out two times by sending emails. Still have not heard back from them and now see no reason to use this dealership if service is this bad. More

by Aaron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 10, 2023

Napleton's Volkswagen of Orlando responded

Hi Aaron, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (407) 591-3990 and we will do our best to make this better.

December 05, 2021

Dealership Rating
Employee Rating

Everyone was friendly from start to finish. I worked with Edison and Andrew. They both did a great job explaining the process in the car. All in all they were very friendly and definitely worth a five star More

by Chris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 07, 2021

Napleton's Volkswagen of Orlando responded

Hi, Chris, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

December 28, 2019

Dealership Rating
Employee Rating

Whole process was easy from setting up an appointment, speaking with the sales managers Stacy and Edward to working with the excellent Javier, who was such a great salesman, thank you More

by Sscummings
Recommend Dealer
Yes

Other Employees Tagged: Edward, Stacy

Jan 02, 2020

Napleton's Volkswagen of Orlando responded

Sscummings, thank you for your positive review. Congratulations on your new car as well:-) We're glad to hear that you found our team here at Napleton's Volkswagen of Orlando so helpful in the purchase of your new vehicle. Stacy, Edward and Javier, are truly an amazing asset to our Sales team for sure! We know you have many choices out there when looking for that perfect new car, and we are grateful to have been chosen! Welcome to the Napleton family, and have a marvelous and safe New Years!

December 05, 2019

Dealership Rating
Employee Rating

Javier was great and very helpful! He was very kinda and went above and beyond to help me out. I’d recommend him to anyone. More

by Chriskingsbury78
Recommend Dealer
Yes
Dec 08, 2019

Napleton's Volkswagen of Orlando responded

Thank you Chris for the wonderful review and 5 star rating! Congratulations on your wonderful new Ford Focus as well:-) We are grateful to have been chosen in the search for the perfect new car! We're so glad that Javier was here for you, and you were able to experience his wonderful care and customer service! Don't forget, you can receive $200 in your pocket, for referring someone to Napleton Volkswagen! That will definitely come in handy for the holidays! Welcome to the Napleton family, and hope you have a wonderful weekend!

December 02, 2019

Dealership Rating
Employee Rating

Amazing Salesman I appreciate the time and effort put in by Javier to make the car buying experience a smooth and simplified process. Thank you for all your help Javie More

by RM911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 08, 2019

Napleton's Volkswagen of Orlando responded

Likewise, thank you for your time, trust and business. We are here at your service, during and after the sale! Enjoy your new ride & Happy Holidays to you and yours.🌲😊

Dec 08, 2019

Napleton's Volkswagen of Orlando responded

Likewise, thank you for your time, trust and business. We are here at your service, during and after the sale! Enjoy your new ride & Happy Holidays to you and yours.🌲😊

October 11, 2019

Dealership Rating
Employee Rating

Great place and super friendly salesman. Great place overall. Manager and my salesman Javier were super friendly and helpful. They did not seem pushy at all and were very patient with us. The More

by Khoa Phan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 14, 2019

Napleton's Volkswagen of Orlando responded

Hi there Khoa! Thank you so much for the glowing review and high star rating! Congratulations on your new car as well:-) We're so happy to hear that Javier was here for you, and provided you with the wonderful customer service, and product knowledge that we strive to give all of our guests! With the many choices you have out there when looking for that perfect new car, we truly appreciate you choosing Napleton Volkswagen! Welcome to the Napleton family and have a marvelous weekend!

August 25, 2019

Dealership Rating
Employee Rating

Review Would buy from this dealership again and recommend salesman, Javier. Was not pressured to purchase, given time/privacy to discuss purchase decision, g More

by Tiguan124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 28, 2019

Napleton's Volkswagen of Orlando responded

Good Morning Tiguan124! Thank you so much for taking the time to leave us this wonderful review:-) We're so glad that Javier was here for you to make your experience a great one! We strive to make sure our guests have the best customer experience and we appreciate you saying so! Thank you for being a Napleton Volkswagen customer and please don't hesitate to contact us if you need anything! Have a wonderful week!

June 04, 2019

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Employee Rating

Great customer service Javier was fantastic! He was very informative, patient and cared about the things that I felt were important in the type of car I was looking for! we More

by KristiG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 11, 2019

Napleton's Volkswagen of Orlando responded

Kristi, we appreciate you choosing Napleton's Volkswagen of Orlando! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you. We hope you have a wonderful day.

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