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Napleton's Volkswagen of Orlando

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.5
425 Reviews
Napleton's Volkswagen of Orlando has a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing. Visit our website at http://www.napletonorlandovw.com
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12700 E. Colonial Dr.

Orlando, FL

32826

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Showing 425 reviews

June 27, 2025

Friendly service didn’t like the trade in valuations. Low mileage car worth less than a used car in the lot More

by Jason
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denny
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Jun 30, 2025 -

Napleton's Volkswagen of Orlando responded

Hi Jason, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (407) 591-3990 at your earliest convenience to discuss how we can turn your experience into a positive one.

June 27, 2025

Reggie gave me some photos of a few cars for my niece who’s looking. He has been constant genuine and informative and has been not pushy. I am grateful for his time and effort my niece ended up buying a More

by A Tunstall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reggie
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Jul 01, 2025 -

Napleton's Volkswagen of Orlando responded

A Tunstall, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy.

June 18, 2025

AB was great, very patient and helpful, would highly recommend seeing him. Love Napleton VW of Orlando. More

by Itszs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abdrielle Rosario
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Jun 18, 2025 -

Napleton's Volkswagen of Orlando responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!

Jun 18, 2025 -

Napleton's Volkswagen of Orlando responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 08, 2025

When the car price dropped from a email notifications i got the next day. I called the dealership two times , it took Niyi 2 hours to call me back and manager almost 3 hours , When I got to the dealership More

by Tony
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Niyi Okunlola
Report | Print
Jun 10, 2025 -

Napleton's Volkswagen of Orlando responded

Hi Tony, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (407) 591-3990.

May 28, 2025

My Dr one tome around with Napleton. They get the job done, and are friendly to boot! More

by alangallant
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yann Brierre
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May 30, 2025 -

Napleton's Volkswagen of Orlando responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

May 15, 2025

Everyone were very nice and respectful. I understand when you sell car the salesman try too maximize their sale. Over all i give them an A for the service. More

by f.stevens62
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Yann Brierre
Report | Print
May 18, 2025 -

Napleton's Volkswagen of Orlando responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We hope you have a great day!

May 13, 2025

Excellent customer service and all my questions were answered. I was able to get my application process within issue More

by Roberts.kevin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Niyi Okunlola
Report | Print
May 16, 2025 -

Napleton's Volkswagen of Orlando responded

Hello, we appreciate you choosing Napleton's Volkswagen of Orlando! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

April 28, 2025

While initially there was an issue with the sale, dealership was able to make right. More

by Vanessamrobert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yaan
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May 01, 2025 -

Napleton's Volkswagen of Orlando responded

Hi, thank you for bringing this matter to our attention. We regret that you had this experience with us. We have informed the management, someone will reach out to you soon.

April 22, 2025

Yann was a great help when it came to buying out my leased vehicle! 5 star customer service. More

by Ealmarode
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yann
Report | Print
Apr 24, 2025 -

Napleton's Volkswagen of Orlando responded

Hi, thank you for your kind review; we are happy to pass your comments to Yann here at Napleton's Volkswagen of Orlando! We hope you have a great day!

December 06, 2024

A professional staff, great customer service, fast processing with financing department and great coffee! Thanks Kevin for an amazing sales experience! More

by ganttsb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Montalvo
Report | Print
Dec 08, 2024 -

Napleton's Volkswagen of Orlando responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Thank you, and have a fantastic day!

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