Napleton's Volkswagen of Orlando

Logan Theiss was very knowledgeable and professional. Enjoyed working with him and showing us cars that met our needs Enjoyed working with him and showing us cars that met our needs More

Juan provided a world class customer experience he went above and beyond with our customer experience a true asset to the company best dealer experience Felicia is also a great asset above and beyond with our customer experience a true asset to the company best dealer experience Felicia is also a great asset More

Terrible Terrible Terrible! I am an out of state buyer and I reached out to them several times that I am ready to make a deal over the phone and then I can fly down to drive the I am an out of state buyer and I reached out to them several times that I am ready to make a deal over the phone and then I can fly down to drive the SUV off their lot. A week later they reach out to me after increasing the price by 4K and adding approx. 7K in taxes and fees. Asked them the numbers don't make any sense can they provide the breakdown and its their fault they are getting back to me so late and this VIP manager Hannah's reply was its adjusted to the market now and that is the price and they wont Honor the old price anymore. Then I asked her to give me a breakdown on how she came up with almost 7K in taxes and fees and no response, the only response I got from her was we are very busy. I also reached out their general Sales manager Bryan Levitt and used car director Efraim Rosario but no response from them either. Very disappointed. More

Classic Bait and Switch: They advertised a nice used car for an exceptionally low price. It was 39k with low miles. Test drove and was ready to buy until Omar the money man, presented the invoice: $1500 dea for an exceptionally low price. It was 39k with low miles. Test drove and was ready to buy until Omar the money man, presented the invoice: $1500 dealer service, $1000 another dealer service, $2000 car coating that was already applied so can’t decline it. (Even though salesman said no coating on the car when asked separately). Taxes, crazy “warranties” and other misc xx charges brought the price to $49,000.00 wow! So they advertise low, get you in, then hit you with the xx charges right at the end. BUYER BEWARE. One positive was Steven the salesman was nice and kind…….omar was too as he tried to justify the excessive fees. More

Clean place nice staff and courteous. Not so pushy when waiting in service. Sales comes over to try and sell you a car. But she was nice and didn’t bug me. Overall pretty good experience Not so pushy when waiting in service. Sales comes over to try and sell you a car. But she was nice and didn’t bug me. Overall pretty good experience More

My family had been buying from VW for a long time. This is the first time I came to this dealership. I was pleased they were able to get me in an out of service for an oil change. I also spoke to Mann This is the first time I came to this dealership. I was pleased they were able to get me in an out of service for an oil change. I also spoke to Manny while I was there he should me a few Tiguans and wasn’t pushy when I said I was just there for service. I recommend checking him out if you need a car seemed genuine and down to earth. More

Incredible experience. The entire team treated me like family. I highly recommend making your next vehicle purchase with Napleton. Thank you so much everyone for taking gre The entire team treated me like family. I highly recommend making your next vehicle purchase with Napleton. Thank you so much everyone for taking great care of me! More

Love my New Taos My car was in service and I almost put 1200 into it!! Thanks to everyone who helped me leave with my new car with full warranty!! 1200 into it!! Thanks to everyone who helped me leave with my new car with full warranty!! More

My 72 year old mother has a Taos and she was in need of an oil change. she called me one day and asked if I can help her get an appointment. Ivan tried to call and couldn’t get through. I was so aggravated an oil change. she called me one day and asked if I can help her get an appointment. Ivan tried to call and couldn’t get through. I was so aggravated and drove my mother’s car to the dealership. I was expressing my frustration and yes, I was a bit heated the service advisor, Jacob. Immediately asked me to hold on and came back with Miss Felicia. She took the time to get my mother‘s car in immediately. She expressed her deepest apologies and offered my mothers next maintenance free. I say Napleton gets rid of the call center company cause they are not doing their job. I told Felicia not only will I be happy to leave her review I’m gonna let every know and that’s what I intend to do. If you have any trouble with this dealership call Felicia first and she will take care of you in her words. Within her ability!!! More

My daughter and I went to buy a car and worked with Kevin Montalvo. We were not sure what we wanted so he walked us through a bunch of different vehicles until we landed on the new Volkswagen Tiguan. We abso Montalvo. We were not sure what we wanted so he walked us through a bunch of different vehicles until we landed on the new Volkswagen Tiguan. We absolutely love our new Tiguan and will definitely be back in the future. Excellent service! 10/10 More