Napleton's Volkswagen of Orlando

Great experience. I appreciate the car knowledge. I love my new car. Thank you guys I appreciate the car knowledge. I love my new car. Thank you guys More

This dealership was very honest and transparent through the whole process with my family helped get us where we needed to be the whole process with my family helped get us where we needed to be More

I come to service here but my car has been giving me problems. I called and spoke to Gabby who introduced me to Manny. He got us approved and on the road. Thanks to all the staff here who have been grea problems. I called and spoke to Gabby who introduced me to Manny. He got us approved and on the road. Thanks to all the staff here who have been great from Nore in service to Gabby and my new sales guy Manny More

Juan did a great job with making the buy process as smooth and upfront as possible. Truly a man of honor and integrity. He went above and beyond to assist with every process. One of , if not the very b smooth and upfront as possible. Truly a man of honor and integrity. He went above and beyond to assist with every process. One of , if not the very best buying experience. If you need a car , Juan is your guy!!! More

Nore in service and Roy in Sales are both amazing. I highly recommend them both at Napleton in Orlando. Great customer service and communication. I highly recommend them both at Napleton in Orlando. Great customer service and communication. More

Logan Theiss was very knowledgeable and professional. Enjoyed working with him and showing us cars that met our needs Enjoyed working with him and showing us cars that met our needs More

Juan provided a world class customer experience he went above and beyond with our customer experience a true asset to the company best dealer experience Felicia is also a great asset above and beyond with our customer experience a true asset to the company best dealer experience Felicia is also a great asset More

Terrible Terrible Terrible! I am an out of state buyer and I reached out to them several times that I am ready to make a deal over the phone and then I can fly down to drive the I am an out of state buyer and I reached out to them several times that I am ready to make a deal over the phone and then I can fly down to drive the SUV off their lot. A week later they reach out to me after increasing the price by 4K and adding approx. 7K in taxes and fees. Asked them the numbers don't make any sense can they provide the breakdown and its their fault they are getting back to me so late and this VIP manager Hannah's reply was its adjusted to the market now and that is the price and they wont Honor the old price anymore. Then I asked her to give me a breakdown on how she came up with almost 7K in taxes and fees and no response, the only response I got from her was we are very busy. I also reached out their general Sales manager Bryan Levitt and used car director Efraim Rosario but no response from them either. Very disappointed. More

Classic Bait and Switch: They advertised a nice used car for an exceptionally low price. It was 39k with low miles. Test drove and was ready to buy until Omar the money man, presented the invoice: $1500 dea for an exceptionally low price. It was 39k with low miles. Test drove and was ready to buy until Omar the money man, presented the invoice: $1500 dealer service, $1000 another dealer service, $2000 car coating that was already applied so can’t decline it. (Even though salesman said no coating on the car when asked separately). Taxes, crazy “warranties” and other misc xx charges brought the price to $49,000.00 wow! So they advertise low, get you in, then hit you with the xx charges right at the end. BUYER BEWARE. One positive was Steven the salesman was nice and kind…….omar was too as he tried to justify the excessive fees. More

Clean place nice staff and courteous. Not so pushy when waiting in service. Sales comes over to try and sell you a car. But she was nice and didn’t bug me. Overall pretty good experience Not so pushy when waiting in service. Sales comes over to try and sell you a car. But she was nice and didn’t bug me. Overall pretty good experience More