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Napleton's Volkswagen of Orlando - Service Center
Orlando, FL
32 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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32 Reviews of Napleton's Volkswagen of Orlando - Service Center
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September 30, 2019
Everyone here is great and friendly and they take care of you very well they know what they're doing if you have any questions just ask them and they will be able to tell you because of their knowledge you very well they know what they're doing if you have any questions just ask them and they will be able to tell you because of their knowledge More
by kbbratt 4466
Employees Worked With
Other Employees :
James Barker, Danielle Lee
Helpful September 04, 2019
James in the service department was excellent! My husband an James in the service department went above and beyond helping us. My husband and I called from Titusville asking for help on our daughters VW Beetle a James in the service department went above and beyond helping us. My husband and I called from Titusville asking for help on our daughters VW Beetle and James said come right in and was able to help us before they closed. He was very nice and helpful. We will definitely go back to this dealership. Thank you. More
by Cheri
Employees Worked With
James in the service department
August 22, 2019
Best Experience Ever...!! James at service was extremely outstanding..!! Excellent customer service..!!! Excellent in knowledge of VW...!!! Took my car in for battery replace James at service was extremely outstanding..!! Excellent customer service..!!! Excellent in knowledge of VW...!!! Took my car in for battery replacement. Thinking the battery was no covered. James advised me that there going to run some checks. Only to find out that that battery was covered under VW warranty. He replaces it and set my heart at ease. It wasn’t because I got a new free battery why I give it 5 stars. It’s because outstanding customer service James provided that made me rate this the highest I could. I will be taking my car back here for now on. Thank you James for making my experience in dealer service amazing...!!! You rock..!! More
by Robveda360
Employees Worked With
James B
July 11, 2019
Excellent customer service! Brian was extremely helpful throughout the process. I can’t say enough about how helpful he was! He was very patient with my warranty company on the p Brian was extremely helpful throughout the process. I can’t say enough about how helpful he was! He was very patient with my warranty company on the phone for over an hour. More
by Mfox91
Employees Worked With
Brian
April 25, 2019
Outstanding customer service I had a wonderful experience and I will definitely be using them in the future. The customer service was outstanding, fast and friendly. Brian Brewste I had a wonderful experience and I will definitely be using them in the future. The customer service was outstanding, fast and friendly. Brian Brewster was very knowledgeable and did a great job of thoroughly explaining. More
by Dbrookins
Employees Worked With
Bryan Brewster
April 25, 2019
Service Bryan Brewster is ‘Extremely Excellent’ as he manages the service on my car in his most ‘SUPERLATIVE’ way! Thank you Mr. Brewster for all you do for Bryan Brewster is ‘Extremely Excellent’ as he manages the service on my car in his most ‘SUPERLATIVE’ way! Thank you Mr. Brewster for all you do for me! ! ! More
by Speedster
Employees Worked With
Bryan Brewster
February 03, 2018
Beware of unscrupulous service Dept After telling service Dept that I had already put new wipers and cabin filter they call to tell me I need new cabin filter and wiper blades. The servi After telling service Dept that I had already put new wipers and cabin filter they call to tell me I need new cabin filter and wiper blades. The service manager called me a liar. Go to a quick service center. More
by Keithb
Employees Worked With
Rick Hiers
January 17, 2018
Good service Service perform on time they keep me updated during the day of the status of my car job was perform up to standard thanks for a great job Service perform on time they keep me updated during the day of the status of my car job was perform up to standard thanks for a great job More
by Cheche
Employees Worked With
Noris Garcia
October 20, 2017
Poor service center I brought my vechical in for an diagnosis test. The issue was do to the park brake light and notification sound coming on while I am driving. The issu I brought my vechical in for an diagnosis test. The issue was do to the park brake light and notification sound coming on while I am driving. The issue happens almost daily at random times. I even video recorded several of the incidents. The video showed me driving with the e-brake down and the car in drive and the park warming notification light and sound going off as I drove. The mechanics could not duplicate the issue while the car was in their service. So the issue was not fixed. I was charged $70 for the diagnosis test. I do not agree that should have been charged this fee as my car is under warranty and I have video evidence of the issue. So I am out $70 and I am still having the same issue. Not sure what good warranty is with VW. More
by Charles1002
Employees Worked With
Rob Gross
July 29, 2017
Wasting time with spam & they tried to sell me everything The service was great, they were very courteous in person. However, now that I've had the oil change, I've been reentered for a barrage of email a The service was great, they were very courteous in person. However, now that I've had the oil change, I've been reentered for a barrage of email and snail mail so that I can't forget this place exists. I've already repeatedly opted out of Sirius XM calls, emails and letters. When I called Sirius XM, just out of curiosity, we confirmed my suspicion that I'm not even capable of having satellite radio, yet they still procede to send me ads, and it is because Napleton clearly sends your information in to them when you have a checkup, just as a reminder. I had already adressed this once, VW has some kind of partnership for kickbacks for enrollments, and Sirius XM then proceeds to do all manner of tomfoolery with you credit card information according to consumer reports. I also get plenty of advertisements from Napleton VW, suggesting I go to places like Miami to get my service checkup... this is such a waste of time, and it's just a nuisance that I don't have time to put up with. I called them recently about the Sirius XM, they said, 'we're so sorry, this never happens, we'll get that taken care of right away...' and I just received this letter about my next oil change. I specifically requested not to be advertised to during the service, I said, 'DO NOT CONTACT ME I WILL CONTACT YOU IF I NEED ANYTHING, AND DO NOT SHARE MY INFORMATION'. I said that to avoid this very situation. They apparently don't have that capability, as the bot in the back is programmed to use my information as they will. I want to stress that this review is not the fault, nor a reflection of the employess I dealt with, but I'm pretty sure that any negative reviews reflect directlly on them, so they ask you to kindly review them and blah, blah.. they were great, but your policies are abhorent and I want nothing to do with you from here on. Hopefully this will get your attention! More
by caselorance
Employees Worked With
Brad Hoffman, Ashley Rios
