Napleton's West Palm Beach Hyundai

A friendly and family experience - Sales rep J. Kucher great I was greeted by the Used Car Manager, Jennifer and then introduced to my sales representative Mr. James Kucher. James was very friendly and knowledg I was greeted by the Used Car Manager, Jennifer and then introduced to my sales representative Mr. James Kucher. James was very friendly and knowledgeable of the specific model I had interest in. He was patient and treated me like family. I came back the second day with my husband and expanded our exploration of the desired vehicle. James worked so diligently with us, had great enthusiasm and worked with us until each detail of our deal was worked out. I would highly recommend Napelton, but most of all I give an applaud to the most sincere and hard working sales representative, James Kucher. Thank you for our excellent experience! I will stop in and see the Napelton Family when I am in the area. Donna More

***BEWARE OF FEES*** Hello consumer and car shopper just like myself, we have to continue to provide information to each other as the Majority of FLORIDA Dealers have ridi Hello consumer and car shopper just like myself, we have to continue to provide information to each other as the Majority of FLORIDA Dealers have ridiculous fees. This dealer has attractive pricing online which is to be expected. Got to the dealership, looked at a vehicle listed for $13k and watched that number turn into $19k after some Guy in a tie showed me the worksheet, it was a laughable moment and disappointing one all in the same and if you don't believe me or just want to get a laugh please do visit and review the dealership. I have been to multiple dealerships, and the best title gimmick fee goes to this dealership for sure as they listed it "Napleton Experience" fee which was over $1300. Regardless of your financial situation, whether you can finance any car at the best rate and have cash included, DONT PAY the fees as its just bogus. Dealerships here in Florida have some serious ethical business practice issues. More

Don't trust them. I bought an used 2017 Kia Cadenza on Don't trust them. I bought an used 2017 Kia Cadenza on December. The dealership never informed that the car was keyed (scratched on purpose with a k Don't trust them. I bought an used 2017 Kia Cadenza on December. The dealership never informed that the car was keyed (scratched on purpose with a key) on the front doors and bumper. I didn't noticed it during my inspection since the scratches where hidden with touch-up paint. The car wheels were supposed to be aligned since they put new tires. The car was pulling to the right and desided to bring the car one week after purchase to see what is going on. They inspected it and said that everything was good. I still had the issue. I desided to go to a Kia dealership and they found that the alignment was off. I was present during the inspection. I honestly believe that the dealership doesn't care about honesty and telling the customer up front is there any issues. The least that you can do is make it right. I don't recommend them More

Loan scammers Watch your butt and what you sign. I signed a buyers agreement and they changed it after the sale. Called and even sent photos of my original but they Watch your butt and what you sign. I signed a buyers agreement and they changed it after the sale. Called and even sent photos of my original but they blewvirt off. Also they changed the primary buyer on ths loan and left off the original person that ths loan was for..Dont trust them in the finance department..J.Rickey olean ny..They sucked mg son into many extra additional costs which were not necessary. More

Maurice and Fenton were awesome. The whole experience was very nice. I got a good deal on a brand new car and am very excited very nice. I got a good deal on a brand new car and am very excited More

I love my first brand new car , I purchased the 2020 Veloster N , Yonah Perez helped me out a lot he made my experience great at Napleton Dealership, thank you guys Veloster N , Yonah Perez helped me out a lot he made my experience great at Napleton Dealership, thank you guys More

Management does not understand "Customer Service" Do not purchase a vehicle here. My daughter and I went to trade in her vehicle and purchase a new Hyundai. Upon working the deal, the manager (Edd Do not purchase a vehicle here. My daughter and I went to trade in her vehicle and purchase a new Hyundai. Upon working the deal, the manager (Eddie) offered 1/2 the book value for her trade. They then produced a Carfax report that had a clearly obvious issue. Whether the issue was a clerical error or larger situation, the manager failed to appreciate the position we were in. When asked to assist us in working out the problem with Carfax, the management focused on the "deal" they were offering, completely dismissing the Carfax error that was changing the deal by thousands of dollars. They blew us out of the doors, not even remotely attempting to work with serious buyers. Then, when contacted after the weekend, they continued to be belligerent and combative, insisting that despite being part of a large auto group, they had absolutely no influence with Carfax. Incidentally, the dealership that sold us the first car was also contacted regarding the Carfax report after this embarrassing episode. Their management team immediately took ownership of the issue and offered (without prompt) to contact Carfax and work to figure out how/why the error was made and how to rectify it. That is how you handle customer service. More

Best Experience Had the best car buying experience hands down! I was helped by Gabriel and Denise and their customer experience was top notch! They made my family and Had the best car buying experience hands down! I was helped by Gabriel and Denise and their customer experience was top notch! They made my family and I feel comfortable and confident on our decision with an unbeatable deal! They knew exactly what they were doing and made the process smooth and fast! I would definitely recommend them to all my family and friends!! Thank you!! XoXo Shadira Rivera More

They were very friendly and helpful! They worked very hard to get me the best deal! They were very fast and knew what they were doing! I would go back hard to get me the best deal! They were very fast and knew what they were doing! I would go back More

Customer Service Purchased A Used 2016 Genises Over 6 Months Ago .It Came With No Owners Manual .Over The Course Of Months I Have Spoken With xxx Salesman Jason Tanner Purchased A Used 2016 Genises Over 6 Months Ago .It Came With No Owners Manual .Over The Course Of Months I Have Spoken With xxx Salesman Jason Tanner ,Chatted With Roger Gardner And Catherine Cambridge Online,A Scott Katz Called Me ON 12/17 To see how I liked The Car.Told Him The Story, Paul called me on 12/3 To see how i liked the car,told him the story .NO ONE HAS EVER CALLED ME BACK ABSOLUTELY WORDT CUSTOMER SERVICE.I WILL BE PERSONALLY COMING IN NEXT WEEK .i HAVE THIS ALL DOCUMENTED ANTHONY MILLE More