Napleton's West Palm Beach Hyundai

Ken's Hyundai Good Experience. The sales person and the finance person exceeded my expectations when it comes to purchasing an automobile. The vehicle was deliver Good Experience. The sales person and the finance person exceeded my expectations when it comes to purchasing an automobile. The vehicle was delivered clean and full of fuel. The sales person was very helpful when explaining the features of my new car. More

my elantra I am a repeat customer. This is the third Elantra I have had from Napleton's. I don't want to drive any other car; I ask for Elantra when I have to r I am a repeat customer. This is the third Elantra I have had from Napleton's. I don't want to drive any other car; I ask for Elantra when I have to rent out of town. More

Completely disappointing, read reviews on Gurus and Yelp ! I guess I should have paid more attention to the CarGurus reviews and Yelp reviews. Several customers reference bait-and-switch tactics and a refusal I guess I should have paid more attention to the CarGurus reviews and Yelp reviews. Several customers reference bait-and-switch tactics and a refusal to do business over the phone/email which can lend a buyer time to make decisions and comparison shop between dealers. I called on Saturday 12/2 and spoke to (Didi?), a nice lady who verified the car I seek is still in stock. I explained that I'm out of the state and will wire money and have the car transported to my home in Texas. This is standard and we do it many times per year. She told me that they have fraud concerns (repeated in several bad reviews, should have been a flag). David Jacobs called 24 hours later, verified again that they have the car I'd like. However, he stated that they will not do business remotely, again due to fraud concerns. Were I financing the car, I could see this. However, I'm a cash buyer, so they would not need to submit a credit app for me. I mentioned that I hold a valid Texas dealer's license, and David promised to check with the GM and get back to me. He did; and the answer was the same: "We don't do business remotely." He then invited me to the showroom. I told him I would consider sending an employee to sign documents and pick up the vehicle, but I'd need to have a buyer's order first so I can see the financials. Note: I'm willing to pay full price on their website, it's fair for the car I need, we are not asking to negotiate. Regardless, David told me that they would be unwilling to discuss any financials without me present. As a dealer, I can promise you, this is only for one reason: YOU WILL PAY A SUBSTANTIALLY HIGHER PRICE IN PERSON. They won't send you any documentation as they know you will not come in. Do yourself a favor as a customer and STAY AWAY. Call any other dealer; they WILL send you a buyer's order on a vehicle unless they engage in the same tactics. The folks who reviewed previously and said that the dealer charged outrageous dealer fees/doc fees are likely right. They'll post a price online to sucker you into a visit, then they'll bully and tire you into buying at a much more inflated price. Good luck! More

Maurice is absolutely an amazing Salesman! #Sincere I was so nervous about going especially by myself but I went and I'm so happy I did! Maurice stayed by my side the entire time making sure I got the b I was so nervous about going especially by myself but I went and I'm so happy I did! Maurice stayed by my side the entire time making sure I got the best deal. He was honest and upfront with everything that was put in front of me. I am so grateful I had the opportunity to have him sell me my dream car. I still can't believe it lol I feel like I'm dreaming 😁 Maurice You're an Angel.... truly blessed👼 thank you very much for helping me! More

Satisfied customer. A sales man approached me and greeted me. I then told him about the letter I had received about the end of my car lease, and that I wanted to discuss A sales man approached me and greeted me. I then told him about the letter I had received about the end of my car lease, and that I wanted to discuss another lease with a car that had more moders features like camera for backing up and warning light when another vehicle is in the blind spot. There was an Elantra 2018 that would fit my demands and we went for a test drive and that was it! More

poor salesmanship to a long time customer this is the worst dealings i've ever had with a hyundai dealership in all my years of buying a hyundai .i've had/have 2 elantras & 2 accents. this is the worst dealings i've ever had with a hyundai dealership in all my years of buying a hyundai .i've had/have 2 elantras & 2 accents. More

Worst dealership ever They are refusing to honor their promise to absorb over-mileage charges on a lease car we turned in. Last year they lost our contract! They are refusing to honor their promise to absorb over-mileage charges on a lease car we turned in. Last year they lost our contract! More

Napleton hyundai She was beyond my expectations. Great customer service. I went in not sure I wanted to buy a car that day. But the level or service and great price . She was beyond my expectations. Great customer service. I went in not sure I wanted to buy a car that day. But the level or service and great price . I couldn't say no. More