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Napleton's West Palm Beach Hyundai
West Palm Beach, FL
789 Reviews
The home of the best, most affordable new and used Hyundai cars near Delray, Wellington, Coconut Creek, and Boynton Beach, FL just so happens to be the #1 Hyundai dealer in South Florida: West Palm Beach Hyundai. Family owned and in business for over 50 years, West Palm Beach Hyundai earned their reputation as the #1 South Florida Hyundai dealer because they truly believe that customer satisfaction and common courtesy should be held above all else. The focus on these traits has been in place since Edward W. Napleton opened his first dealership in Chicago back in 1931 and continues to this day, hence why over 68% of over 800,000 satisfied Napleton customers across 64 franchises and 5 states return as repeat customers.
From the time you come in to our facility, you can see why West Palm Beach Hyundai is different from the competition. Our waiting area comes decked out with a flat screen TV, while our relaxing customer lounge treats customers to free coffee and Wi-Fi. Our friendly, knowledgeable staff is devoted to your complete satisfaction and constantly strives to give you the easiest and most enjoyable buying experience, as well as to exceed your expectations before, during, and long after the sale is completed. We stock all the best new Hyundai vehicles , including the Accent, Elantra, Sonata, Genesis, Tucson, Santa Fe, and Veracruz.
We also feature tons of used and Certified used Hyundai vehicles, as well as tons of used cars, trucks, and SUVs from manufacturers such as Toyota, Acura, BMW, Jeep, Mazda, Chevrolet, and Volkswagen. Our Service Department is only staffed by ASE Certified technicians and comes complete with a service shuttle so you can still get around town while your vehicle is serviced. Our fully stocked Parts & Accessories Departments are packed with genuine OEM parts so your vehicle can be restored or customized to factory specifications. What is more, our website can allow you to value your trade, calculate your payments, and even apply
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 789 reviews
April 16, 2018
Excellent help with my service rep Armand Guynup I have had service done many times and always happy with service but this time I felt that my rep Armand Guynup went over and above to help me with my I have had service done many times and always happy with service but this time I felt that my rep Armand Guynup went over and above to help me with my situation. He made me feel that he truly was concerned and I greatly appreciated his efforts More
by sym84b
Employees Worked With
Armand Guynup
April 14, 2018
Dishonesty. I was told the car was new and it was’nt—it was a demonstrator. They get away with this because if a car hasn’t been titled they can say it’s new. The I was told the car was new and it was’nt—it was a demonstrator. They get away with this because if a car hasn’t been titled they can say it’s new. They must have a lobbyist more powerful that the NRA. If you’re thinking of this dealership you should think about it again and again. Honesty isn’t their best policy. I had to pay to have the car cleaned of scuff marks all over including the upholstery and scratches removed. There was 750 miles on the odometer. When I questioned the salesman, his answer was all new cars have miles on them. They put on the paperwork that the car had 499 miles on it when in fact there was 750 miles. They also charged all that they could think of on the details in the paperwork and hustled quick signatures on all. You need to take a lawyer with you if you’re set on going there. Arnold Barad More
by Arnie 38
Employees Worked With
Rance Sinclair and Keith Caprio.
March 10, 2018
Did not honor Autotrader Price This dealer did not honor the AutoTrader price listed for the Certified Pre-owned Hyndai Sonata. They stated that certification is not included, it wi This dealer did not honor the AutoTrader price listed for the Certified Pre-owned Hyndai Sonata. They stated that certification is not included, it will cost extra, and they will not sell it without it. In total, the price increased by $3,500 from the AutoTrader listed price. More
by vladimirg
Employees Worked With
Multiple employees worked with us, but did not give us a card so I cannot recall the names.
March 07, 2018
Tire change Prompt and excellent service! The employee in charge of us, Mr Guynup, was really helpful and tried his best to give us the new tire as soon as possib Prompt and excellent service! The employee in charge of us, Mr Guynup, was really helpful and tried his best to give us the new tire as soon as possible; although we had to leave momentarily, he didn't make us wait when we got back. It was a pleasant service! More
by Pedro10
Employees Worked With
Armand Guynup
January 27, 2018
Charged for service not done. Twice I have gone in for service of my 2017 Elantra. Both times, I have been charged for service that was not done. This past 15,000 mile service I Twice I have gone in for service of my 2017 Elantra. Both times, I have been charged for service that was not done. This past 15,000 mile service I was charged $49.95 for a tire rotation and balance. Neither was done. This is not only a initial cost an safety issue but would also shorten the life of the tires which will cost me additionally. More
by Jay Rosner
Employees Worked With
Omar Colon
January 17, 2018
SCAMMERS Leasing a vehicle from Napleton's Hyundai has been a complete nightmare. By far the worst customer service experience of my life. I was lied to from t Leasing a vehicle from Napleton's Hyundai has been a complete nightmare. By far the worst customer service experience of my life. I was lied to from the beginning and told that my mileage overages from my previous lease would be forgiven because I was leasing a new vehicle (which is the only reason I leased a new vehicle instead of buying out my old vehicle) until a month later I get a bill for just under 2,000.00 for mileage overages. I was lied to by every staff member at this dealership and I will never go back for another vehicle. This was the worst decision I have ever made and I would advise you to go elsewhere. More
by Cdalton55@me.com
Employees Worked With
Gene Khaytin, Segourney Isaac, Aloson Boggdan, Danielle Lee, Omar Colon
December 21, 2017
Deceiving Was working with Blas Ramirez to purchase a car. The price was 12988.00 and was told when I spoke to him this price was on a 3rd party site (Auto trad Was working with Blas Ramirez to purchase a car. The price was 12988.00 and was told when I spoke to him this price was on a 3rd party site (Auto trader) and they cannot be responsible for the incorrect pricing. Basically its bait and switch they tell you one price to get you in the door and then give you another price. Unethical is the best way to put it. More
by chris s
Employees Worked With
Blas Ramirez
December 08, 2017
CRAPPY Horrible. Be lucky to even get anyone on the phone. Treat customers like morons but really the employees and mechanics seem to be the morons. Horrible. Be lucky to even get anyone on the phone. Treat customers like morons but really the employees and mechanics seem to be the morons. More
by Bobby
Employees Worked With
Aloson Boggdan, Omar Colon
December 07, 2017
Ken's Hyundai Good Experience. The sales person and the finance person exceeded my expectations when it comes to purchasing an automobile. The vehicle was deliver Good Experience. The sales person and the finance person exceeded my expectations when it comes to purchasing an automobile. The vehicle was delivered clean and full of fuel. The sales person was very helpful when explaining the features of my new car. More
by kennethnoffke
Verified CustomerDecember 07, 2017
my elantra I am a repeat customer. This is the third Elantra I have had from Napleton's. I don't want to drive any other car; I ask for Elantra when I have to r I am a repeat customer. This is the third Elantra I have had from Napleton's. I don't want to drive any other car; I ask for Elantra when I have to rent out of town. More
by hedoan
Employees Worked With
Carlos and Felton, and Shawna in Finance
