Napleton's West Palm Beach Hyundai

Service Department Service department needs to improve on the time it takes to complete a simple oil change. An hour and half on average is too long to wait for oil cha Service department needs to improve on the time it takes to complete a simple oil change. An hour and half on average is too long to wait for oil change. The service department is too concern with telling you to score them 10's on the survey. More

NEDP . I TRUTHFULLY ATTEST THAT: TRANSPARENCY was MOST lacking: Fair price for LEASE ? I was NEVER given a straight answer(Salesman'S GIMMIC/swindle WAS?: . I TRUTHFULLY ATTEST THAT: TRANSPARENCY was MOST lacking: Fair price for LEASE ? I was NEVER given a straight answer(Salesman'S GIMMIC/swindle WAS?: What monthly dollar amount are you comfortable with? I agreed & initialed that amount $256+ (Approx 1:45 PM) WITH SALESMAN. Not one word about INCENTIVES FROM: Hyundai, Napelton's, Veteran?. ( I was allowed $100.00 for trade in--ripp off. Auto Nation offered me $500.00 wih repairs., etc.). 2. When I was sent LATE IN THE DAY (APPROX 5:30 pm) to Finance office (I NEVER met him before) ALL PAPERS WERE FULLY TYPED UP WITHOUT ANY DISCUSSIONS WITH ME. PRICE WAS JACKED UP ABOUT $100.00 PER MONTH for 36 months??? Napleton's was MOST agressive to get ALL papers signed ASAP WITHOUT SUFFICIENT DISCUSSION OR TRANSPARENCY OF ALL COSTS., ETC. (Small print alone would take about two hours to digest/comprehend fully). 3. Four car mats were missing from car. I phoned on July 15, Aug 16 & 22, '17 & left messageS. NO RETURN PHONE CALL FROM NAPLETON'S to resolve issue.? 4. As a Senior citizen-DISABLED VETERAN I expect Salesman to guide/advise me well in a LEASE deal. There must be a FIDUCIARY RELATIONSHIP with salesman. Without that the dealership is UNPROFESSIONAL/hurting senior citizens/the community of WPB. FL. Thank you. EP 08/23/'17 More

Bad I wrote the horrible experience I had with agency..Mr Armand Pacifico disrespectful. Took advantage...I will never buy a car from them and maybe no hy I wrote the horrible experience I had with agency..Mr Armand Pacifico disrespectful. Took advantage...I will never buy a car from them and maybe no hyandai at all. All my friends ask me about CAR and told them don't buy one especially from Mr Armand Pacifico and his group. They r not to b trusted Look at review that I already wrote. More

Bought a new car If you're looking for a car and want to make sure you have someone who truly cares about what you want and is not pushy then call and schedule an appo If you're looking for a car and want to make sure you have someone who truly cares about what you want and is not pushy then call and schedule an appointment with Vinita Nanan. We have bought 2 cars from her within a month. More

The Service Department I went for service 8:30am, left 11:45 for just window tinting and cleaning. Please focus on how to cut down wait time in Service Department. I went for service 8:30am, left 11:45 for just window tinting and cleaning. Please focus on how to cut down wait time in Service Department. More

Worst Customer Service Purchased two cars in one day, a 2018 Sonata and a 2018 Elantra. Having a problem with the Elantra. Tried reaching service department for 3 days and Purchased two cars in one day, a 2018 Sonata and a 2018 Elantra. Having a problem with the Elantra. Tried reaching service department for 3 days and cannot get through to anyone to ask a question about a warning signal.. No one answers the phone. Horrenndous customer service... Going to Del Ray Hyundai now... More

I guess you don't like outsiders Hmm.. Let's start of by saying that I have never been treated with such utter disregard as a customer in my life. I have been looking for the passed Hmm.. Let's start of by saying that I have never been treated with such utter disregard as a customer in my life. I have been looking for the passed 2 months for a convertible ZL1 Camaro and about a month ago I found one at this dealership and saved it in my Auto Trader list. Last night I saw the price dropped and decided I will pull the trigger to pursue the car so I entered my car information for a estimated quote. I was fairly happy with the amount that was automatically emailed to me via their "Trade In Valet" so I decided I would follow up with them in the morning. In the morning I missed a call from Raina and she left a voicemail about the trade offer. I called her an hour later and explained to her that I was looking to trade my car in for the Camaro and she quickly inquired as to when I could come in to see the car. I explained to her that I was from out of town and would like to speak with a sales person to obtain more details on the condition of the car and any flaws etc to which she responded "I'll get a sales manager to give you a call in a few minutes to discuss how the 'out of town' transactions are handled." I said that sounded good and waited. An hour passed with no call so I emailed her to ask when I should expect a call. 2 hours passed so I decided to call back figuring they were busy etc. Another lady answered the phone and asked how she could help. I explained to her that I had spoken with Raina earlier in the day and was waiting for a call from the sales manager about the Camaro and that I was out of town and wanted to get the details before I made the trip down to Florida. She responded with the same scripted response of "I'll have my sales manager call you in a few minutes I promise." 2 hours later I'm writing this review. I wonder what was up.... Do you guys hate outside clients? Are they a hassle? If so, you should explicitly state in your listing "locals only." I priced flights for this weekend wholly expecting any dealership would love to sell a car especially one that has been sitting on the lot for months. Based on the reviews here I might have dodged a bullet. More

Personal review of my purchase Very professional friendly Roman went that extra mile to see that my purchase was everything that myself and my wife expected . I would highly recomme Very professional friendly Roman went that extra mile to see that my purchase was everything that myself and my wife expected . I would highly recommend this dealership to anyone . More

great service the salesman mauricio turquia was very pleasant and concerned that, every thing was great. he is very good. I'm going to recomend may nice to buy a ca the salesman mauricio turquia was very pleasant and concerned that, every thing was great. he is very good. I'm going to recomend may nice to buy a car whit him More

WORST FINANCE DEPT The worst day of my life!!!! I had a service and I was told I could be put into another sonata to bury some old debt from last sonata got there at 7am The worst day of my life!!!! I had a service and I was told I could be put into another sonata to bury some old debt from last sonata got there at 7am after they ran credit and had me sign a deal i waited for my new car 5 hours later to be told that I would have to pay 3k when after i left there 3 times and had multiple managers call me to give me the deal i could afford and wanted. So i go back wait and guess what oh you need to give me 3k. What a scam what good is it to run my credit show me payment options have me sign on a deal for that payment and then hours later come back with that crap then on top they transfer my blue link service to new car give me keys to it and give a positive Google Review to Napeltons as the manager said i will give you the deal if you leave a positive remark. learned my lesson and UNREAL BAD BUSINESS Let them know that you will be filing a complaint with the State Attorney General and also the Better Business Bureau. That will certainly get their attention. I also will be leaving bad ratings on several dealer review web sites. They don't even have the decency to call and apologize for wasting my time which i could have been working. More