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Napleton's West Palm Beach Hyundai - Service Center

West Palm Beach, FL

3.2
113 Reviews

113 Reviews of Napleton's West Palm Beach Hyundai - Service Center

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May 23, 2025

i need brakes on my elantra. i went in last week and spoke to marcio who informed me that i needed rear rotors also and that he would have to order them. we spoke about price and More

by John
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
marcio, matt
May 24, 2025 -

Napleton's West Palm Beach Hyundai responded

John, I'm sorry about this but we do not control the costs. I know things are expensive today. We use a 3rd party finance company for customers who need to finance the repairs if they need to at that moment. You are free to service your vehicle wherever you see fit . If you would like I can give a you 20% discount for being a customer here at the dealership. Leo General Manager

April 09, 2025

Would give no stars if possible, very disappointed and upset, and I don't plan to do business here anymore unless necessary. More

by gj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Apr 11, 2025 -

Napleton's West Palm Beach Hyundai responded

Hi, it is disappointing for us to hear that your experience was anything less than great. We'd like the opportunity to turn your experience around. Please reach out to us at (561) 686-7137 at your earliest convenience to discuss how we can turn this experience into a positive one.

February 17, 2025

Nick was great with customer service , it was fast and people were really friendly. I will come back for my services to this location More

by Meilygarcia2510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Feb 20, 2025 -

Napleton's West Palm Beach Hyundai responded

Hi, thanks for your praise and kind comments about Nick. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 17, 2025

Nick was great with customer service, it was fast and people were really friendly. I will come back for my services to this location. More

by Meilygarcia2510
Recommend Dealer
Yes
Employees Worked With
Samantha Martin, Nick Cannata
Feb 20, 2025 -

Napleton's West Palm Beach Hyundai responded

Hello, thank you for your kind review; we are happy to pass your comments to Nick here at Napleton's West Palm Beach Hyundai! We hope you have a great day!

February 17, 2025

Thanks to all the Napleton workers, for their work, dedication and professionalism, a service of excellence and speed, special congratulations to Jesus Diaz and Samantha, thank you very much 🥰🙏👍 More

by dilmararu74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Diaz
Feb 20, 2025 -

Napleton's West Palm Beach Hyundai responded

Hi, thanks for your praise and kind comments about Jesus Diaz and Samantha. We are always more than happy to assist you if anything else comes up. Take care!

February 17, 2025

Nick was great with customer service , it was fast and people were really friendly. I will come back for my services to this location. More

by alisongarcia10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Martin, Nick Cannata
Feb 20, 2025 -

Napleton's West Palm Beach Hyundai responded

Hi, thanks for your praise and kind comments about Nick. We are always more than happy to assist you if anything else comes up. Take care!

February 08, 2025

I had such an amazing experience with the service department! My check engine light came on and Nick was so helpful getting it fixed immediately. They replaced the part, explained how it affected my More

by michelina.raczka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick, Rudy
Feb 12, 2025 -

Napleton's West Palm Beach Hyundai responded

Hi Michelina, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Please don't hesitate to reach out if there's anything additional we can do for you.

January 30, 2025

I want to retract my previous review about the dealership regarding my 2021 Kona. I was contacted by Leo the manager at Napelton and he was fantastic. He made sure my vehicle was taken care of immediately More

by Tjf33409
Recommend Dealer
Yes
Employees Worked With
Leo
Feb 02, 2025 -

Napleton's West Palm Beach Hyundai responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton's West Palm Beach Hyundai! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 04, 2024

I recently had a disappointing experience with Napleton car dealership. Despite their commitment to offer me a specific benefit, they failed to fulfill their promise. Furthermore, the salesperson, Willy, s More

by majovar
Service Communication
Recommend Dealer
No
Employees Worked With
Willy
Mar 07, 2024 -

Napleton's West Palm Beach Hyundai responded

Hi Majovar, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please reach out to us at (561) 686-7137 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.

January 21, 2024

Roman Andrews Always brightens my day when I come to Napletons I just love his SPIRIT AND HIS PERSONALITY ALWAYS GOOD HE IS AWESOME More

by Gaynellelovett8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roman Andrews
Jan 23, 2024 -

Napleton's West Palm Beach Hyundai responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Safe travels!

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