Napleton's West Palm Beach Hyundai - Service Center

i need brakes on my elantra. i went in last week and spoke to marcio who informed me that i needed rear rotors also and that he would have to order them. we spoke about price and i went in last week and spoke to marcio who informed me that i needed rear rotors also and that he would have to order them. we spoke about price and i made it clear i could not spend more than 1,000. he was going to order what he needed. after a week went by i reached out again and he said he would have someone call me. this morning matt texted me and told me i also need front rotors and changed the price to 1400. that was not what i discussed with marcio a week prior. matt then got defensive and told me i should finance the repairs. i am not paying huge interest to finance brakes. i waited because i would prefer the work be done at the dealership but i could have had them done at a local shop for the price marcio and i spoke about. i dont like when people come in and try and tell me i need something someone else already told me i didnt need just to try and squeeze out a commission More

Would give no stars if possible, very disappointed and upset, and I don't plan to do business here anymore unless necessary. upset, and I don't plan to do business here anymore unless necessary. More

Nick was great with customer service , it was fast and people were really friendly. I will come back for my services to this location people were really friendly. I will come back for my services to this location More

Nick was great with customer service, it was fast and people were really friendly. I will come back for my services to this location. people were really friendly. I will come back for my services to this location. More

Thanks to all the Napleton workers, for their work, dedication and professionalism, a service of excellence and speed, special congratulations to Jesus Diaz and Samantha, thank you very much 🥰🙏👍 dedication and professionalism, a service of excellence and speed, special congratulations to Jesus Diaz and Samantha, thank you very much 🥰🙏👍 More

Nick was great with customer service , it was fast and people were really friendly. I will come back for my services to this location. people were really friendly. I will come back for my services to this location. More

I had such an amazing experience with the service department! My check engine light came on and Nick was so helpful getting it fixed immediately. They replaced the part, explained how it affected my department! My check engine light came on and Nick was so helpful getting it fixed immediately. They replaced the part, explained how it affected my vehicle, and kept me updated every step of the way. I will definitely be back for future services. Highly recommend! More

I want to retract my previous review about the dealership regarding my 2021 Kona. I was contacted by Leo the manager at Napelton and he was fantastic. He made sure my vehicle was taken care of immediately regarding my 2021 Kona. I was contacted by Leo the manager at Napelton and he was fantastic. He made sure my vehicle was taken care of immediately and went out of his way to help me. His customer service was impeccable and I appreciate the quick response I was afforded. Customer service on that level is so hard to find now. Thank you Leo. More

I recently had a disappointing experience with Napleton car dealership. Despite their commitment to offer me a specific benefit, they failed to fulfill their promise. Furthermore, the salesperson, Willy, s car dealership. Despite their commitment to offer me a specific benefit, they failed to fulfill their promise. Furthermore, the salesperson, Willy, sent me multiple text messages assuring me that he would handle my case, yet failed to follow through. This lack of accountability and customer service has led me to advise against visiting car dealerships that demonstrate such a deficient approach to customer care. More

Roman Andrews Always brightens my day when I come to Napletons I just love his SPIRIT AND HIS PERSONALITY ALWAYS GOOD HE IS AWESOME Napletons I just love his SPIRIT AND HIS PERSONALITY ALWAYS GOOD HE IS AWESOME More