Napoli Kia

Great company. Great customer service. Really worked with you to help find something in your price range. Wonderful atmosphere , you don’t feel pressured. See Ronnie Great customer service. Really worked with you to help find something in your price range. Wonderful atmosphere , you don’t feel pressured. See Ronnie , cool guy! More

DISHONEST SERVICE DEPT. ! I CANT GIVE THEM ANY STARS. ALWAYS HAD SERVICE DONE AT KIA OF MILFORD. SORRY I HAD TO CHANGE TO NAPOLI KIA I GAVE THEM THE BUSINESS OF TWO KIA SORENT I CANT GIVE THEM ANY STARS. ALWAYS HAD SERVICE DONE AT KIA OF MILFORD. SORRY I HAD TO CHANGE TO NAPOLI KIA I GAVE THEM THE BUSINESS OF TWO KIA SORENTO'S A 2003 AND A 2015 THEY FOOLED ME INTO HAVE A BIG SERVICE DONE TWICE. I CAUGHT IT AND GOT MY MONEY BACK. (THATS IF THEY DID THE SERVICE AT ALL) THEY WERE NOT HAPPY ABOUT THAT AND WHEN I WENT IN TO UPGRADE MY COMPUTER INFO THEY GOT ME FOR WHEEL ALIGNMENT. TOLD ME MY 2 BACK WHEELS WERE ( ONE WAS FACING EAST AND ONE WAS FACING WEST) I FELL FOR IT. I MENTIONED TO THEM THAT THEY MIGHT BE TRYING TO GET SOME MONEY BACK FOR THEIR LAST MISTAKE? THEY DENIED IT . WHEN I ASKED FOR ANY PAPERWORK TELLING OR SHOWING ME THE PROBLEM THEY TOLD ME THE MACHINE WAS DOWN AND I LEFT THERE WITH NO PAPERWORK AT ALL? BUT THE WORST PART FOR ME WAS THAT I WROTE AN E MAIL AND I CALLED AND SPOKE TO 2 DIFFERENT MEN WHO NEVER GOT BACK TO ME OR LOOKED INTO THE PROBLEM AT ALL. I AM NOW GIVING MY SERVICE TO DANBURY More

Amazing experiance at this place Ashley and Art where amazing on helping me find my next lease car they both were wonderfull and explaine things to me detail by detaile. Ashley and Art where amazing on helping me find my next lease car they both were wonderfull and explaine things to me detail by detaile. More

Leased our new Kia Forte! Went to Napoli Kia in Milford, Connecticut and met with Dave DiMatteo. He helped my wife and I thru the process of leasing our new 2019 Kia Forte. He Went to Napoli Kia in Milford, Connecticut and met with Dave DiMatteo. He helped my wife and I thru the process of leasing our new 2019 Kia Forte. He was very professional and helpful, and made it very easy for us. We drove out that day with our new Forte. The facility was also very nice, clean, and everyone was great. Cory Caserta - Milford, CT. More

Phenomenal Experience After losing all faith in car dealerships because of my horrific experience with Key Hyundai, Dave and the team Napoli Kia restored my faith with thei After losing all faith in car dealerships because of my horrific experience with Key Hyundai, Dave and the team Napoli Kia restored my faith with their efficient and friendly service. Dave went above and beyond with help from a great team who worked their magic in making my upside down nightmare into a brand new vehicle and tremendous savings. A stress free and comfortable environment, very friendly business all together! They now have a life long customer and an unlimited amount of referrals! More

Horrible Service Department NAPOLI Service Department FRAUD!!! DO NOT trust the service department at NAPOLI KIA. I have owned several Kia vehicles over 15 years & never had an i NAPOLI Service Department FRAUD!!! DO NOT trust the service department at NAPOLI KIA. I have owned several Kia vehicles over 15 years & never had an issue with getting them serviced at the dealer until Kia of Milford closed and Napoli took over. The service department has NEVER been a good experience, but I was stuck with Napoli because my wife's SUV (2009 Kia Borrego) is not common and most mechanics are not familiar with how to service it. I had the WORST experience I have ever had with a service department starting in May of 2018. - May 3, 2018 - vehicle at Napoli for service - let them know the AC was not getting very cold on the driver’s side and blowing warm air on the passenger side - Checked air conditioning at pick up and warm air was coming out of the passenger side (1st failure to fix) - I agreed to bring the vehicle back the following week and they kept it for several days resulting in a resistor & sensor assembly replacement costing $1,000. This ended up not solving the problem. (2nd failure to fix) - Brought the vehicle back to be inspected one month later in June 2018 because the air was not getting cold and Napoli stated no problem found (3rd failure to fix) - August 2018 - system would only produce cold air sporadically and was brought back in to Napoli. It took 2 days to be told AC was shutting down because a blown head gasket was causing the engine to overheat. We never had an overheating problem so this was a lie. (4th failure to fix) - When they called to tell me a blown head gasket was the issue I was told the repair would be $3,100 and they suggested I speak with a sales rep to consider a new car. It was also heavily suggested that it was not safe to drive the vehicle for any long distances. - Decided to take the vehicle to a different Kia dealership for second opinion and they found that the head gasket was fine with no overheating issues at all, but the resistor & sensor assembly parts were badly damaged and installed improperly and the shroud for the radiator fan was missing. Had to pay $960 to have the repairs done correctly. The head gasket diagnosis by Napoli was OUTRIGHT FRAUD and an attempt to try to cover up the fact that the repair they charged me $1,000 for had either never been done or was done so poorly that it needed to be done again. I asked to have my money refunded and they have refused even after I provided documentation from the other dealer. I am not the only customer to have this type of experience with Napoli Kia and I will NEVER step foot in their service department again. More

At end of the lease we bought our Kia Forte Great experience to buy our car at the end of the lease. Art Colley made it an easy transaction. Very professional and seamless transition. Looking f Great experience to buy our car at the end of the lease. Art Colley made it an easy transaction. Very professional and seamless transition. Looking forward to working with Art again. More

Buying a car My Napoli experience was a great one starting with Kostas, my sales rep. He was knowledgeable as was all the people I dealt with there. And......the My Napoli experience was a great one starting with Kostas, my sales rep. He was knowledgeable as was all the people I dealt with there. And......the icing on the cake was when I drove my car home. The Kia Sportage Turbo........the very BEST!!!! More

Edited until issues are resolved I am waiting to finish this review. I had an issue that I am currently working with this dealership to resolve and will post more then. I am waiting to finish this review. I had an issue that I am currently working with this dealership to resolve and will post more then. More

BEST EXPERIENCE EVER !! It was a pleasure dealing with David and his excellent team . No high pressure, just lots of helpful suggestions. I got the car I wanted and was able It was a pleasure dealing with David and his excellent team . No high pressure, just lots of helpful suggestions. I got the car I wanted and was able to keep within my budget. I LOVE my Kia Soul !! More