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Napoli Nissan - Service Center

Milford, CT

4.5
1,620 Reviews

1,620 Reviews of Napoli Nissan - Service Center

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March 23, 2022

I was very unsatisfied with my service during this visit. Firstly I had to take it upon myself to call to check on the status of my diagnostic testing. I dropped my vehicle off at 10am and I wasn’t notifi More

by MeThatsWho!!!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Haverl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Maxfield
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Lopez , Junior Segui, Marissa Kleiner, Reuben Burgos
Apr 13, 2022 -

Napoli Nissan responded

We're sorry your experience wasn't up to our five-star standards and would like to help resolve these concerns. The team strives to provide the best care during unprecedented challenges and we appreciate your patience. Please reach out to me at your earliest convenience when you are ready to discuss this in more detail. Thank you, Ruben Burgos - Service Mgr - 203-787-5850

March 22, 2022

everything was excellent there was not long to wait . Very respectful staff I’m very happy More

by Zaidamar44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Junior Segui, Marissa Kleiner
Mar 22, 2022 -

Napoli Nissan responded

We are so proud to hear that you had such a great time working with our team at Napoli Nissan! Thank you so much!

March 18, 2022

I just want to say that Rickey Mills is always personable. From the time he sold me the vehicle and every time I come in for service, he always greets me. He is so very pleasant and also the servi More

by elesanen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Napoli Nissan responded

Thank you for the wonderful feedback - we'll be sure to share it with Rickey & the team! Your business is much appreciated by all of us here at Napoli Nissan and we look forward to seeing you next time. Take care!

March 18, 2022

Great service as always💚service man was very polite & took me before my scheduled appointment More

by EMILY46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Napoli Nissan responded

Thank you for being a Napoli Nissan customer, Emily! We're grateful for your support and look forward to seeing you next time!

March 18, 2022

Excellent service, excellent staff,clean environment. Treated like family , courteous and kind.Would recommend to all that ask. More

by JOHN-HARRINGTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron "Stumpy" Fiorella, Junior Segui, Marissa Kleiner
Mar 18, 2022 -

Napoli Nissan responded

Thank you for the fantastic feedback, John! We appreciate you being a Napoli Nissan customer and look forward to seeing you next time!

March 17, 2022

You guys are great. We love our Xterra. 150000 miles and still going. Junior is a great service technician. More

by SITHDWORKIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior Segui
Mar 17, 2022 -

Napoli Nissan responded

Thank you for trusting the Napoli Nissan team with your Xterra! We appreciate your support and look forward to your next visit!

March 16, 2022

As usual, timely and professional focused on great customer service. I highly recommend them for service More

by coachcrudo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Junior Segui
Mar 18, 2022 -

Napoli Nissan responded

Thank you for recommending our services! We look forward to seeing you again at Napoli Nissan!

March 11, 2022

Friendly and thoural,easy to get to and they complete the work in a timely manner More

by TWADEIII
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Junior Segui, Marissa Kleiner
Mar 14, 2022 -

Napoli Nissan responded

It's great to hear that the Napoli Nissan team gave you five-star care! Thank you for trusting us to provide excellent service!

March 10, 2022

I have been dealing with Napoli Nissan since 2014. They are the epitome of a professional dealer that cares about their customers More

by DRYAN67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Junior Segui, Marissa Kleiner
Mar 11, 2022 -

Napoli Nissan responded

This is great to hear! Thank you for being a valued member of the Napoli Nissan family for so long!

March 10, 2022

Great customer service, Oil change and inspection just to keep me informed of other future repairs if needed during to the factory miles that is listed in our handbook which I like. free coffee and tea. An More

by Willocks 2022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Junior Segui, Marissa Kleiner
Mar 10, 2022 -

Napoli Nissan responded

Thank you for rating us five stars, William! We're so happy the Napoli Nissan team could make this a great experience!

Dec 28, 2022 -

Willocks 2022 responded

Great team.

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