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Napoli Nissan - Service Center

5.0

9 Lifetime Service Reviews

688 Bridgeport Ave. , Milford, Connecticut 06460

9 Reviews of Napoli Nissan - Service Center

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February 03, 2018

"SERVICE DEPT."

- Sophia

I bought my Nissan frontier at Napoli Nissan and the sales team was great. I went into service for an oil change and I was in and out in 45mins for an oil change and tire rotation. clean shop, great service dept.

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Recommend Dealer
Yes
Employees Worked With
Manny Morales
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 31, 2018

"Great Service!!!"

- ruggnr16

Brought my 2017 Nissan Titan for its first oil change. My service advisor John was very knowledgeable of all its features and how the service works. Got me in and out in no time!

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Recommend Dealer
Yes
Employees Worked With
John Ruggiero
January 31, 2018

"Just Great !"

- cheo9793

had a great experience with the service department . I was out in less than 45 minutes , also what I notice and appreciate is that they also gave my vehicle and outside car wash. recommend highly

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Yes
Employees Worked With
Junior
October 09, 2016

"Awesome Dealer, Highly Recommended A+++"

- ciscoguru

I purchased a Nissan 2000 Pathfinder and to my surprised there is an existing Safety Recall on either the passenger or drive side strut towers. I scheduled work on this dealership the week after I called Consumer Affairs and from what I have experienced by far the best. They have an awesome and well equipped facility as well as friendly and courteous services advisors. They treat you as one of their family here. I could not wait to go back there for oil and differential fluid flush.

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Recommend Dealer
Yes
Employees Worked With
Manuel Morales
September 25, 2016

"Great customer service and follow through"

- sherry w

I bought a 2013 Nissan rogue at Napoli Nissan in Milford back in July. The tire treads were low I was told by one of the sales associates that I would need to speak with a manager regarding this issue. I came in on Saturday and spoke to Al Tolomeo the manager (displayed excellent customer service btw). He saw the tires and directed me to their service department and told me to make an appointment. They scheduled me right away. Prior to speaking with the manager sales associate John Biba greeted me at the door that day. He wasted no time in getting the Al for me. John B. wasn't my sales rep but I wish he had been. He was very courteous and professional. If you're thinking of visiting Napoli Nissan in Milford. I would recommend you see John Biba. Also in their service department again excellent customer service was displayed by Manny Morales and John Ruggiero. I highly recommend you speak with either of them for your service needs at Napoli Nissan in Milford. I went in on a Saturday and the following Tuesday all 4 tires were replaced and they washed my car. too I'm truly thankful to the team members mentioned at Nissan. God bless them all. Sherry W

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Recommend Dealer
Yes
Employees Worked With
Other Employees : manny morales John Ruggiero , John Biba
August 26, 2016

"this dealership is a joke "

- Bowl8150

i had the worst experience with this dealerships employee ever . they just dont care about the customer at all . they refused to repair my remote starter after they repair my car key that led to this problem . i try to call the management explain the situation , but no one response back .will not recommend to anyone .

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Recommend Dealer
No
Employees Worked With
Ricky Mills
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Manny from service dept . he is being very difficult
August 14, 2016

"No appt oil change"

- Sophia

I went in with an oil change because I was in desperate need for one I walked in they help me out a gentleman named Manny was very nice he accepted me into the service facility without an appointment and got me in and out within 30 minutes I had some issues with the vehicle he prioritize the items I needed by order of importance and then I took care one item at that time I will be bringing back my vehicle to Napoli Nissan for their service because they are honest and friendly thank you very much Napoli Nissan

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Recommend Dealer
Yes
Employees Worked With
Manny
February 06, 2016

"Shady"

- yalebulldog

This place is run by a lot of shady people... To start I never write negative reviews and rarely complain, but I was ripped off here too many times and I would hate for anyone to go through this experience. Please go somewhere else that will you treat you with respect. The service department is not kind. I had an appointment ahead of time for service/oil change in September. When I arrived I was greeted in not a kind way. I was told I never made an appointment. Well I have the evidence on my phone, I guess it's my fault for not documenting who I talked to. I even showed him my reminder email for my appointment. He brushed it off and said I would have to wait 1.5-2 hours. On a more recent occasion I brought my car back in for service because I noticed my low tire pressure light was on. I walked out of there spending 1,000+ dollars.It turns out they sold us the car with the break pads already worn down to almost the illegal limit. It was off by .2mm. In addition, even though I have only drive 2,000 miles since purchasing the car there were major issues with the rotors as well that should never have popped up in 6 months. Now, I should have been MUCH more attentive when buying the car, but I was told that everything was in good shape and that the tires where in great shape by the sales rep. When we talked to the sales rep later he said, that stuff isn't up to me to know. Well how can someone like that sell you a car....Also, when my fiance and I talked with a manager, he even admitted to the wrong doing and tried to start fighting with us... Not our style. We will not be giving them our business anymore. There was a lot of shady stuff like that with the other things wrong with car. We were also insulted by a service staff member, but I really don't want to share that comment on here. It was really upsetting. After this experience and talking to others who know of Napoli Motors, we've heard similar stories from them. I would hate for anyone to have to deal with any of this, please go somewhere else. I don't know why there are in business.

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Recommend Dealer
No
Employees Worked With
Would rather not mention.
June 11, 2008

"My car needed the air conditioning to be checked. It..."

- ffld89

My car needed the air conditioning to be checked. It worked sometimes but other times wouldn't. When I went in there I explained my car had been broken into a few months prior and the wires had been tampered with. My thoughts were that possibly the air worked online sometimes due to the taping of the wires. They quoted me $200. Later that day they quoted me $1000 explaining I needed new brakes. I called firestone because I had just had work done on my car. They explained that when I was there they had seen nothing wrong with the brakes and that they still had at least a good three months to last. I had dropped off my car at 7:45 a.m. and by 2:30 p.m. they still hadn't figured out the problem with my air conditioning.

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Recommend Dealer
Yes
Employees Worked With
assistant manager
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