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Napoli Nissan - Service Center

Milford, CT

4.5
1,539 Reviews

1,539 Reviews of Napoli Nissan - Service Center

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September 28, 2021

I've been a customer of Napoli Nissan for over 20 years and the customer service continues to be top-notch More

by Lisas5968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Napoli Nissan responded

Thank you, Lisa, for taking the time to share your thoughts on working with our team. We're glad to hear we always deliver such a great experience! Scott Haverl General Manager

September 28, 2021

Second SUV brought at this dealership, service was great. Staff was professional, knowledgeable, helpful. DEFINITELY would purchase another vehicle from dealership. More

by yvescharles66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Haverl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Maxfield
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reuben Burgos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky sales associate
Sep 29, 2021 -

Napoli Nissan responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Napoli Nissan! Scott Haverl General Manager

September 27, 2021

It is always a pleasure to go for the service of my junior car, my kind like the rest of the team. More

by SHEILA3SANTIAGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Napoli Nissan responded

We appreciate your business and our team looks forward to serving you again soon! Scott Haverl General Manager

September 27, 2021

On time. Great staff. Easy to drop off and pick up. I love Napoli Nissan More

by Melissa M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Melissa M responded

Thank you for making service so easy to schedule and complete

September 27, 2021

The staff were super friendly, helpful and the turnaround time was excellent. Will definitely continue to bring my car here for service More

by Brelexalv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Napoli Nissan responded

Thank you for sharing your thoughts about your excellent experience with Napoli Nissan. We appreciate your business and hope to see you again soon! Scott Haverl General Manager

September 24, 2021

Easy scheduling. Work completed earlier than expected and done well. Waiting areas were clean and comfortable. More

by Tiredofsurveys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

Napoli Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Scott Haverl General Manager

September 22, 2021

I was told my oil change and rotation would take 45-1hr, an hour later my car was just parked in the back while they took other cars that came after me.. I asked the service guy who was very nice by the way More

by Virna ILama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Junior Segui
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2021 -

Napoli Nissan responded

Virna, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Scott Haverl General Manager 203-877-5141 scotth@napolimotors.com

September 20, 2021

First of all don’t put on your website that your taking service appts for Labor Day -then send out two appt confirmations. And not be open. Then only to send an email saying I MISSED our appt. Also i More

by JKBS20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2021

I have had trouble with this car since day one. Emergency lights go on w/o cause and nothing can be done to correct the problem. More

by RITAN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t know the employee names.
September 20, 2021

Frindley people, really responsible , always in time , wash my car ja ja answer all my question , good service. More

by DIONISIOPEREZ41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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