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Napoli Nissan - Service Center

Milford, CT

4.5
1,523 Reviews

1,523 Reviews of Napoli Nissan - Service Center

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September 24, 2023

Thought their service charges were very high. Do wish they would ask if certain things needed to be replaced, like the windshield wiper. Could do some of the service for less money somewhere else More

by CAROLALBANESE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Napoli Nissan responded

Carol, I'm sorry to read that you found our service charges high. We strive for transparency and customer satisfaction in all areas of our business, including pricing. Your feedback is important as it helps us improve the services we offer. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly at your convenience. Thank you, Reuben Burgos - Service Director - 203-787-5850

September 24, 2023

Alway good service. The guys at the service desk always helpful. Service is done when promised unless they find a issue More

by CKAP1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Napoli Nissan responded

We're glad to know you've had consistently great service here at Napoli Nissan! Our team always aims to be helpful and efficient. Thanks for your positive feedback, we appreciate it!

September 23, 2023

Dealership and service group are always extremely helpful, professional and accommodating. Great staff and clean premises. More

by crk2122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juniors
Sep 26, 2023 -

Napoli Nissan responded

We're glad to know you found our team at Napoli Nissan helpful and professional! We strive for a clean, welcoming environment. Thanks for the positive feedback!

September 22, 2023

The experiences at Napoli Nissan go from bad to worse. Those who are in front of customer service always have a bad attitude. a fat man with glasses and a skinny man who has trouble walking Always bad alw More

by Darwin Lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Junior Segui
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Napoli Nissan responded

Darwin, It's disappointing to read about your experiences with our customer service. It's important for us that every interaction is positive and respectful, so it's concerning to see we've missed the mark here. We'd like an opportunity to make things right and regain your trust - please reach out directly when you can. Thank you, Reuben Burgos - Service Director - 203-787-5850

September 21, 2023

Service department was great! I would definitely recommend it. All great from manager to advisors. More

by KPRINCE610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Sep 22, 2023 -

Napoli Nissan responded

Thank you for the 5-star rating! We're pleased that our team provided you with great service during your visit. We appreciate your recommendation and hope to see you again! Have a great day! - The Napoli Nissan Team

September 20, 2023

I aways get an early appointment and out at a reasonable time. Fast service to! More

by tri17na
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Sep 21, 2023 -

Napoli Nissan responded

Thank you for your confidence in Napoli Nissan, and for your business. We are grateful to have you as a customer!

September 19, 2023

Napoli is great. Their team goes above and beyond and I definitely recommend their service. I have dealt with Omar on several occasions and he is exceptional with fol More

by Dominique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Sep 20, 2023 -

Napoli Nissan responded

Thank you for the 5-star rating! We're glad to know you've had a great service experience with Omar and our team at Napoli Nissan. We appreciate your recommendation and see you again! Safe travels!

September 19, 2023

Excellent service, accommodate emergency appts. Sometimes difficult to reach service dept. For appts. But able to walk in for emergencies. More

by marzel467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2023 -

Napoli Nissan responded

Hi Marzel! We appreciate your feedback and are glad to know our team at Napoli Nissan was able to accommodate you during emergencies. We're working on improving our appointment scheduling process, so thank you for bearing with us!

September 19, 2023

I had a problem getting service to believe there was a problem with the USB connection on my brand new car. It was frustrating and disheartening to think that I’d made a mistake purchasing my first car wi More

by ed.rodbro
Service Time
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Napoli Nissan responded

Hi Ed! We're sorry to learn about the initial frustration you experienced with your USB connection. We appreciate your patience and are glad our service team at Napoli Nissan was able to resolve this for you in the end. Thanks for staying with us!

September 19, 2023

Let me tell you you'll pay a little bit more for your service at a dealership but you'll be getting a guaranteed service More

by josephthornquist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Napoli Nissan responded

Hi Joseph, We appreciate your feedback and understanding of the value of our service at Napoli Nissan. We're committed to providing top-notch quality for all our customers! Safe travels!

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