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Napoli Nissan - Service Center

Milford, CT

4.5
1,537 Reviews
Call Service Center (203) 877-5141

1,537 Reviews of Napoli Nissan - Service Center

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August 15, 2023

Good Employees horrible service and dealer regulations regarding loaner cars. I was very disappointed when my car keep malfunctioning over and over which inconvenienced me to pay for rentals 3 different t More

by Karm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Arboleda
4.0
This rating includes all reviews, with more weight given to recent reviews.
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August 15, 2023

We dealt with napoli for years, great people. The service has always been great highly recommend them. More

by clementedebbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2023 -

Napoli Nissan responded

Hi Clement, we're delighted to know you've had great experiences here at Napoli Nissan over the years. Thanks for your recommendation and continued support! We'll see you next time!

August 14, 2023

Best dealership experience. Fair pricing with outstanding customer service. Never have to wait to long More

by grichard60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2023 -

Napoli Nissan responded

Hey Richard, we're delighted to know that you had a great experience with our team at Napoli Nissan! Thank you for your positive feedback! We'll see you next time. Safe travels!

August 14, 2023

Omar was very pleasant. I waited longer than I wanted but I understand. I came in for just an oil change More

by Buzzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
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Aug 15, 2023 -

Napoli Nissan responded

Hey Buzzy, we appreciate your patience and understanding during your visit for an oil change at Napoli Nissan. We're glad to know Omar was able to assist you well! Have a great ride!

August 13, 2023

The service was excellent. I only had to wait about a hour for my oil change. I was very impressed,!! More

by PATBOOKER69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Report | Print
Aug 15, 2023 -

Napoli Nissan responded

Thank you for the 5-star rating! We're delighted to hear that you had an excellent service experience with your oil change at Napoli Nissan. We appreciate your feedback and see you next time! Have a great ride!

August 10, 2023

The visit started off okay however the tech I was working with went on leave I wasn’t notified and then I began working with a new tech who is very nice and personable, however I had to bring my car back 3 t More

by a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Junior Segui
4.0
This rating includes all reviews, with more weight given to recent reviews.
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August 10, 2023

excellent Customer Service, they were friendly, and always made sure my car was fixed right More

by CINDYLVOLPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2023 -

Napoli Nissan responded

We appreciate your kind words about our service team at Napoli Nissan. Thank you for your business. Have a great day!

August 09, 2023

Service was excellent. I love the way a video was sent to me regarding my vehicle. My old nissan service center never did that. Omar was professional as well More

by LIL4LEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OMAR
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Aug 10, 2023 -

Napoli Nissan responded

We're glad to know you appreciated the video update and Omar's professionalism during your visit to Napoli Nissan. We strive for excellent service, so it's great to see that reflected in your experience! Hope to serve you soon.

August 08, 2023

Dealer was great he goes the extra miles to satisfy my need. Great customer services. More

by KENEISHATOMPSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky
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Aug 08, 2023 -

Napoli Nissan responded

Hi Keneisha!Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our dealer at Napoli Nissan and that they went above and beyond to meet your needs. We'll see you next time!

August 08, 2023

Luis was very professional and courteous. I wish the oils change would not take so long! Otherwise great place. More

by MICHELLEBAERGARIVERA77@GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2023 -

Napoli Nissan responded

We appreciate your feedback! It's great to know that Luis provided professional and courteous service during your visit at Napoli Nissan. We'll work on improving our oil change times for a quicker experience next time. Thanks again!

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