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Napoli Nissan - Service Center

Milford, CT

4.5
1,539 Reviews

1,539 Reviews of Napoli Nissan - Service Center

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May 02, 2023

This dealerships is hands down the best Nissan I’ve been too. Love the videos ! Excellent customer service ! Great communication !! More

by CRYSTALS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Napoli Nissan responded

We're truly honored to receive your support! Our team takes pride in delivering excellent customer service and we appreciate you taking the time to share these kind words about our dealership. Take care and we'll see you next time here at Napoli Nissan!

May 01, 2023

Everything was perfectly explained about my car position and done a great service at your Nissan Milford…thank you see you next time More

by akhilreddy6772
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2023 -

Napoli Nissan responded

We're glad your visit to Napoli Nissan was such a success and could earn us five stars! Thanks for choosing us and we look forward to assisting you again in the future.

May 01, 2023

Usually great customer service, most workers are professional yet pleasant.Nissan cares about their customers and thrive in ensuring their vehicles are safe to drive More

by mollywallace05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nazario Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose
May 03, 2023 -

Napoli Nissan responded

We're delighted to hear you've had great experiences with our team here at Napoli Nissan! From start to finish, we always aim to provide professional and pleasant service for our valued customers. We appreciate your kind feedback and look forward to seeing you next time!

April 29, 2023

Everyone was pleasant, understanding and very professional. I got the recall hood latch issue solved quickly and efficiently. And then Luis Aborleda had his driver give me a ride home. What more More

by noemail@email.com
Recommend Dealer
Yes
Employees Worked With
5
May 02, 2023 -

Napoli Nissan responded

We're glad Luis & the team provided you with a smooth experience, John! Take care and thanks for the kind feedback, from all of us here at Napoli Nissan!

April 28, 2023

Quick and efficient. Very pleasant and helpful with my needs and concerns. Would recommend anyone to come here More

by jayuno12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Napoli Nissan responded

We're so happy to provide quick and efficient service for all your automotive needs, Jay! We hope you come to see us again soon! Thank you! - Napoli Nissan

April 28, 2023

Had a good experience. Liked the video sent. No issues to report. Thank you much! More

by KYLIEBOYHEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Napoli Nissan responded

We're glad we could help you have a five-star service experience, Kylie! We look forward to working with you again! Thank you! - Napoli Nissan

April 27, 2023

Nice people, clean place,very courteous Explain what they do in the car.After they done they wash the car More

by Strong1charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2023 -

Napoli Nissan responded

Thank you for the positive feedback! We appreciate you trusting the Napoli Nissan team with your vehicle and look forward to seeing you again next time!

April 26, 2023

They kept me updated throughout my service visit, which was very nice and very helpful More

by Michael Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Napoli Nissan responded

Thank you for the positive feedback, Michael! It was our privilege to serve you and we hope we have the opportunity to do so again in the future! - The Napoli Nissan Team

April 26, 2023

They told me the truth about what was wrong with my car saying that the work they were going to do might not fix the issue. They could have lied about it but they didn't More

by noemail@email.com
Recommend Dealer
Yes
Employees Worked With
Hi
Apr 27, 2023 -

Napoli Nissan responded

We appreciate you taking the time to share your experience at Napoli Nissan. We always strive to be honest and transparent with our customers, and we're glad to hear that you noticed our commitment to integrity. Thank you for trusting us with your car and we hope to see you again soon!

April 26, 2023

Ok, I don't understand why I have to take my car in repeatedly for the same problem. More

by GFORLANO@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Omar
May 01, 2023 -

Napoli Nissan responded

We regret to read this review and learn of your vehicle's service issues. We want to help resolve them once and for all. Please reach out when you get the chance to discuss this in detail. Thank you, Ruben Burgos - Service Mgr - 203-787-5850

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