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Napoli Nissan - Service Center

Milford, CT

4.5
1,539 Reviews

1,539 Reviews of Napoli Nissan - Service Center

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April 25, 2023

Excellent quality service & very friendly. The video walk-through was very informative & also very helpful. More

by MORTIS329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

Napoli Nissan responded

Thank you for the positive feedback! We appreciate you visiting us here at Napoli Nissan and hope we have the opportunity to serve you again in the future!

April 25, 2023

Found the problem. Fixed the problem. They were courteous at all times. Service was very fast and I was out sooner than I expected. I'm referring all my friends to Napo More

by EVERTONS2001
Recommend Dealer
Yes
Employees Worked With
Jay
Apr 26, 2023 -

Napoli Nissan responded

Thank you for choosing Napoli Nissan for your service needs and for recommending us to your friends! We look forward to continuing to provide you with excellent service in the future.

April 25, 2023

Ricky Mills was excellent, Brenden in sales was awful. Car smelled like smoke, rugs and seats had burn holes. Bumper was damaged. Wanted to change me 250 bucks to fix. The bumper and ordered generic non N More

by Illikal35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Br
May 01, 2023 -

Napoli Nissan responded

Thank you for reaching out. I'm sorry to hear that your recent experience wasn't up to our usual standards and would like the opportunity to discuss these concerns with you in greater detail. When you have a moment, would you please contact me directly? Thanks again, Scott Haverl - General Manager - 203-877-5141

April 25, 2023

Napoli Nissan is great! Service is excellent with very conscientious employees. Video to describe work needed is awesome. More

by ADNYL104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron "Stumpy" Fiorella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Maxfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reuben Burgos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

Napoli Nissan responded

We're so glad we provided the best level of care for your vehicle! We look forward to assisting you again in the future! Thank you! - Napoli Nissan

April 24, 2023

They first sold out of tires for my scheduled appointment, no tires, and blamed me for not paying up front. I told them I would have gladly paid up front if someone told me to do so. But then the More

by CLAUDIAT65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar
May 01, 2023 -

Napoli Nissan responded

Thank you for the review. We're sorry for any initial inconvenience you experienced and will make sure this feedback gets discussed with our team so we can work on providing more proactive communication moving forward. Thanks for giving us the opportunity to get you back in and please don't hesitate to reach out if we can be of service again in the future! Respectfully, Ruben Burgos - Service Mgr - 203-787-5850

April 24, 2023

This was a great experience. I like the added feature of the video walking me through the inspection. More

by TIGERSMAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

Napoli Nissan responded

We're so glad to hear that you had a great experience at Napoli Nissan!Thanks for your business, and we hope to see you again soon!

April 22, 2023

Joe was great and able to help me out efficiently. Definitely would recommend to anyone. More

by Alexandra.misuraca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2023 -

Napoli Nissan responded

We're so glad Joe could assist you, Alexandra! Thanks for the recommendation and please don't hesitate to reach out if our Napoli Nissan team can be of service again in the future!

April 22, 2023

Courteous and friendly. Very accommodating. It's a long wait for any service to be done More

by NANUMOM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2023 -

Napoli Nissan responded

Thank you for the review and feedback. We appreciate your business and hope to see you again next time here at Napoli Nissan!

April 22, 2023

Service dept was great but I would never recommend anyone to buy a Nissan! Brand new radio after 3-4 months of trying to fix mine still having issues with it ! Done with Nissan! Done with Nissan has nothing More

by skello2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron "Stumpy" Fiorella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Maxfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reuben Burgos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2023 -

Napoli Nissan responded

We're glad that you had a great experience with our service department but regret you are unhappy with the Nissan brand. We encourage you to reach out to our service team to discuss these concerns and see if we can help resolve them for you. We'd like to help you regain your confidence in your vehicle and hope to hear from you soon! Thank you!

April 21, 2023

Frustrating I bought a new fob over a year ago that has had to be reprogrammed 2x since. Now when I decide to get a replacement since the fob is defective they basically charged me full price again More

by Peter
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Marissa Kleiner
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Napoli Nissan responded

Peter, I'm sorry to hear that you've had trouble with your fob and that you feel like you were overcharged for a replacement. We always aim to provide our customers with the best possible service, and it sounds like we fell short in your case. I'd like to make things right, so please give me a call so we can discuss your concerns further. Thank you. Ruben Burgos - Service Mgr - 203-787-5850

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