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Napoli Nissan - Service Center

Milford, CT

4.5
1,539 Reviews

1,539 Reviews of Napoli Nissan - Service Center

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April 21, 2023

I was pleased with the explanation of serves needed by Louis the service advisor and approximately the time it would take. More

by bspruill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Napoli Nissan responded

Thank you for taking the time to share this positive feedback! We appreciate you visiting Louis & the team here at Napoli Nissan and hope you won't hesitate to reach out if we can be of service again in the future!

April 21, 2023

Omar was great. Super helpful, professional, they were honest and didn't try to make me spend more money. Will definitely be back. More

by JB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Apr 24, 2023 -

Napoli Nissan responded

We're thrilled to hear that Omar provided you with such great service during your visit to Napoli Nissan! It's wonderful to know that you found our team to be helpful, professional, and honest. Thank you for taking the time to share your experience, and we look forward to seeing you again soon!

April 21, 2023

Polite did not wait to long one of the guys help me with the coffee machine 😁 More

by MADELINEHERNANDEZ67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Napoli Nissan responded

Madeline, thank you for the kind review! We appreciate your patronage here at Napoli Nissan, and we're also glad that you could enjoy our amenities!

April 21, 2023

At 63 years bought a new pathfinder and problems every month with no hop from the dealership. I had to use Uber for weeks and they cannot tell me what’s wrong with the car, but only that they changed the More

by CGIDARIE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Haverl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Maxfield
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reuben Burgos
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Napoli Nissan responded

Thank you for reaching out. I'm sorry to hear of your frustration and would like the opportunity to discuss these concerns with you in greater detail. When you have a moment, would you please contact me directly? Thanks again, Ruben Burgos - Service Mgr - 203-787-5850

April 20, 2023

They say one thing, but they do another and if you take your car there for service, you need to check your car all around because parts might get missing More

by ELIZABETHC0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Haverl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Reuben Burgos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike G
May 01, 2023 -

Napoli Nissan responded

Thank you for reaching out, Elizabeth. I'm disappointed to see this review and would like the opportunity to discuss these concerns with you in greater detail. When you have a moment, would you please contact me directly? Thanks again, Ruben Burgos - Service Mgr - 203-787-5850

April 19, 2023

Front desk was great. Very friendly. Service took a little over an hour - which was fine. More

by DABARLAA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2023 -

Napoli Nissan responded

Thank you for leaving our front desk team five stars! We look forward to seeing you again! - Napoli Nissan

April 16, 2023

Napoli Nissan has fast friendly service I will recommend it to all May friends and family More

by MOBEID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Napoli Nissan responded

We're so glad to have earned your business and a five-star rating! We hope that you come to visit us again soon! Thank you! - Napoli Nissan

April 16, 2023

I'm getting the best service at Napoli when I take my Rouge for service, courteous people to deal with especially Luis More

by PLUMMERVERONICA96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Napoli Nissan responded

Thank you for trusting Luis & the Napoli Nissan team with your Rogue! We appreciate your kind review and look forward you serving you again next time!

April 16, 2023

I another great visit to Napoli. Very efficient, knowledgeable and even sent me a video of my car being serviced! More

by TARAHAJAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Napoli Nissan responded

Thank you for trusting the Napoli Nissan team with your vehicle's service needs! We appreciate your kind feedback, as well as your continued support, and look forward to seeing you next time!

April 16, 2023

The employees are very courteous in greeting me and getting my vehicle in for service for my scheduled appointment and addressed any issues that will need attention in order to keep it running smoothly More

by cathycabalierr97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Napoli Nissan responded

Cathy, thanks so much for trusting the Napoli Nissan team with the care of your vehicle! We appreciate your kind feedback and look forward to seeing you next time!

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