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Napoli Nissan - Service Center

Milford, CT

4.5
1,539 Reviews

1,539 Reviews of Napoli Nissan - Service Center

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March 12, 2023

Everyone at Napoli is nice, courteous and helpful. I would recommend them for anyone buying a car or having services done. More

by NLCOOPER69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Napoli Nissan responded

Your kind words made our day! We appreciate your business and look forward to seeing you next time! -Napoli Nissan

March 10, 2023

Excellent service and they took care of me well only complaint I have is they forgot to put my tire air pressure cap back on. More

by George97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Napoli Nissan responded

We appreciate your honest feedback for us, George. We value you as a loyal Napoli Nissan customer and look forward to ensuring a five-star experience next time! Thank you!

March 10, 2023

Great customer service and professional all around very well thorough and let you know what need to be done More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Napoli Nissan responded

Thank you for the fabulous feedback, Sharon! We hope to see you again next time here at Napoli Nissan!

March 09, 2023

My recent service visit to Napoli Nissan was most positive & satisfying! Junior Sequi, my service advisor, was once again simply Outstanding! He continues to provide me with excellent customer servic More

by PAPAMAZ16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2023 -

Napoli Nissan responded

John, we're thrilled to hear this wonderful feedback and we can't wait to share it with Junior & the team! Thanks for being a Napoli Nissan customer - we look forward to seeing you next time!

Mar 10, 2023 -

PAPAMAZ16 responded

I am a very Happy Napoli Nissan customer!!!

March 09, 2023

While I was not satisfied with my last service appointment, they are always professional . My issue was not solved and it was not the service department’s fault More

by Colleen
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nazario Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Haverl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Segui
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2023 -

Napoli Nissan responded

Thanks for the review and feedback, Colleen. Please don't hesitate to reach out if we can be of further assistance. - The Napoli Nissan Team

Mar 10, 2023 -

Colleen responded

When can I expect my recall part to arrive? Last communication was that Nissan did not have a replacement.

March 09, 2023

Service was ok, didn’t get a call about my vehicle for 7 hours. The issue is not resolved so I’ll have to make a follow up appointment. My tire maintenance indicator is still on. My car was not cleane More

by NCOTE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar
Mar 14, 2023 -

Napoli Nissan responded

We're disappointed to read this review and assure you we take your feedback seriously. We strive for better for our customers and will be addressing this issue with our team. Please don't hesitate to reach out to me to discuss this matter further. Thank you, Ruben Burgos - Service Mgr - 203-787-5850

March 09, 2023

It was quick fun and easy to find a perfect car for me. They have the best staff and we’re very timely. More

by Krhalleck9811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert
Mar 10, 2023 -

Napoli Nissan responded

Thank you for visiting Napoli Nissan! We're so glad our team could help you find the perfect vehicle and we hope you won't hesitate to reach out if we can be of service again in the future!

March 09, 2023

The service Dept was very helpful. The Two times I've been there They fixed the problem and gave me a good discount. More

by ADRIVERA718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2023 -

Napoli Nissan responded

We appreciate your support of the Napoli Nissan team! Thanks for the review and please don't hesitate to reach out the next time we can be of service!

March 09, 2023

Professional and efficient, very polite and informative, the shuttle bus service was very convenient. I enjoyed the video of the work they performed. More

by Americanpatriot47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The mechanic did a great job
Mar 10, 2023 -

Napoli Nissan responded

Thank you for the awesome feedback! We hope you won't hesitate to reach out if our Napoli Nissan team can be of service again in the future!

March 07, 2023

Great service. All appointments are on time. The service representatives are very friendly and respectful. You can feel comfortable after picking up your vehicle. More

by FRANKH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Mar 08, 2023 -

Napoli Nissan responded

This is great to see, Frank! We appreciate your kind words and a five-star rating for our team, and look forward to seeing you again! Thank you! - Napoli Nissan

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