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Napoli Nissan - Service Center

Milford, CT

4.5
1,541 Reviews

1,541 Reviews of Napoli Nissan - Service Center

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February 24, 2023

Not sure if problem is fixed has not rained hard but going back 5 times was to many for the same problem More

by Rottie41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Arboleda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

Napoli Nissan responded

It's hard to hear that we didn't earn your five-stars. If there is anything that I can do to improve your experience, I would like to help. Would you please call me at your earliest convenience? Thank you, Ruben Burgos - Service Mgr - 203-787-5850

February 24, 2023

I was quoted one price and charged another when I got there. It was very upsetting. Work was done that I specifically asked not to be done. It set me back financially. More

by tbrown1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Arboleda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

Napoli Nissan responded

We take customer feedback seriously so I am grateful for your review. Would you be willing to speak with me about your experience directly? If so, please give me a call at your convenience. Thank you, Ruben Burgos - Service Mgr - 203-787-5850

February 24, 2023

We appreciate your great service and recommendations. Thank you so much for your kindness and assistance. More

by ALEXANDRAGOM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
Feb 24, 2023 -

Napoli Nissan responded

You're so welcome! We appreciate you being part of our Napoli Nissan family and look forward to seeing you again! Thank you!

February 24, 2023

I really like Napoli appointments are always available when needed, the wait time is not long @ all and the service is great… More

by rashida.umoh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Napoli Nissan responded

We're so glad we could earn your five-star rating by providing you with a great service visit, Rashida! Thank you for coming to Napoli Nissan!

February 24, 2023

This was the first time using Nissan of Milford. I was very satisfied with their service. More

by Acar613176
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Napoli Nissan responded

We're so happy we could make a great first impression! Thank you for giving us the chance to provide five-star service! - Napoli Nissan

February 23, 2023

Timely, explained everything, did work as requested, took car right in washed car after work More

by clearboards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa Kleiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Napoli Nissan responded

This is great to hear! Our team takes great pride in customer service and we're glad you had a five-star experience! Thank you for leaving us your review! - Napoli Nissan

February 22, 2023

Always a pleasure when I bring MT car in for servicing. The staff is great and they are very thorough. More

by peter_yarasavich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Napoli Nissan responded

Thank you, Peter! We're so glad we could help make this a five-star service experience! - Napoli Nissan

February 21, 2023

Easy scheduling. Service performed in timely manner. Customer service people courteous, cordial and professional. Clean and comfortable waiting area. More

by JGTAFT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Segui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Napoli Nissan responded

Thank you for leaving us your kind review! We look forward to seeing you again at Napoli Nissan!

February 19, 2023

Awesome people from salesman Ron to everyone who helped us buy the perfect car. We are very happy with our experience at Napoli Nissan and will definitely be back. More

by Wayne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron "Stumpy" Fiorella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2023 -

Napoli Nissan responded

Wayne, thank you so much for trusting Ron & the Napoli Nissan team with your business! We hope you enjoy your new vehicle and look forward to working with you again next time!

February 17, 2023

Luis was great the timing was a lot longer than expected overall better than expected pricing is high More

by ANTCAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

Napoli Nissan responded

Thank you for the feedback. Luis & the team appreciate your patience during your visit and hope you won't hesitate to reach out if we can be of service again in the future. Take care! - Napoli Nissan

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