I submitted my inquiry online and was contacted within timely manner. The second day I decided to purchase the car, and due the COVID situation, I scheduled to have the car delivered to my house. Over the phone I asked about other charges and fees, and my sales person went over 5 charges including registration and licensing, and he said other than that there will be taxes. So I agreed and met the next day.
Everything went smoothly and I signed majority of the paper until the financing contract. On the contract, there is a $1660 charge for Nimbo GPS System, and another $1660 for 3M protection film. $$$3320 charge without my knowledge just quietly sneaked into my contract!!! And when I asked about it, he said it was “required”. Required by whom??
I was not happy about the surprise!! $3220 out of a car pricedof 20990, that’s 16% of the car price!
I was ready to walk away because it’s wrong to trick the customer, but I offered to pay $400 for the 3M film and they agreed to take off the Nimbo GPS. The only reason I did that was because I know this is a bad time and the sales person drove all the way over to deliver the car.
I ended up having to go to the dealer with them to get a new contract. And in the end, they only changed the the 3M charge from 1660 to 712, and he said he deducted the remaining amount from the registration fee, which I found out later that’s just another proof of how shady they are. The registration fee was estimated. I looked it up on DMV site afterwards, They adjusted the amount to underestimated by $216. So of course later I will receive bill from DMV.
After leaving a 2 star review on yelp, I got 2 calls from sales and GM, both of them were trying to justify how scamming people is “how all dealers do business” and I should remove my review because it makes it difficult for them to do business. wasted an hour of my time!
Be very careful with your wallet if you do decide to deal with them!