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Nash Auto

3.7

5 Lifetime Reviews

2665 Harbor Boulevard, Costa Mesa, California 92626 Directions
Sales: (714) 435-4000

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5 Reviews of Nash Auto

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May 29, 2017

"Bait and switch, don't trust the descriptions"

- Mimosamay

I contacted them first through their chat services about a car they had for sale to verify the features they posted were accurate. They confirmed a back up camera on the car. I drove over an hour to get there to find out the car did not have navigation, premium sound or the back up camera as advertised. When I asked why it is misrepresented, Susie shrugged it off and asked me well, are you going to buy the car or not? Clearly she was completely OK with false advertisement to get you on the lot and has no customer service. I never got visibly upset and was a gentleman whole time. So there was no excuse for her attitude and behavior. I would be very cautious trusting anything they say about their vehicles and better yet simply avoid them at all costs. The sad thing is, I like the car and probably still would have purchased it if the customer service was not so bad.

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Recommend Dealer
No
Employees Worked With
Susie
May 08, 2017

"Honest and good customer services"

- Hero

I had a great experience at Nash Auto, no pressure sales. Very informative and helpful. Disclosed all information, very straightforward. If you are looking for a good deal. Come to Nash Auto.

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Recommend Dealer
Yes
Employees Worked With
MO and Susan
May 06, 2017

"Amazing people and so very helpful."

- whiteflag0302

Amazing people and so very helpful. They where all super friendly and not pushy at all. The salesman I dealt with was MO Salah. they all great down to earth and reasonable people.

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Recommend Dealer
Yes
Employees Worked With
Mo and Susan
December 11, 2011

"I have had experience with purchasing both new and used..."

- Ocpilot

I have had experience with purchasing both new and used cars, and my experience with Nash Auto was on par with my experiences when purchasing a new luxury car. The best part of my story, I happen to buy a unique car that Nash auto doesn't usually sell... a vintage 1998, Chevy C1500 in mint mechanical condition and incredibly low mileage. They had on their lot beautiful Lexus, Toyotas and BMWs, and they treated me like I was purchasing one of those luxury cars. I have an emotional connection with old Chevy trucks and have been looking for the right one for me. This opportunity was one I couldn’t pass up and I am so glad I found it through Nash Auto! Not only was I taken care of in financing, they also did an incredible job on the work I requested as part of the negotiation of my purchase. Nash Auto went the extra mile and handled everything in a professional manner. I received updates during the work and the end result was superb. When I took delivery of the truck, it exceeded my expectations and Nash Auto made it look like it did when it rolled off the factory floor 13 years ago! Overall, the truck just looks amazing and I plan to keep it a very long time. Through the whole purchase experience I was treated with respect and also felt the negotiation of my purchase was very reasonable. I think nothing in this world is free, but there are some things that are intangible. The service with Eric Elmasry at Nash Auto is just that… if you want the boutique car buying experience, without the airs…feel comfortable, feel you were treated fairly, and leave knowing you have resources behind you if you ever need help with your newly purchased car…Nash Auto is your dealership. It is rare to find, so I highly recommend it and will be a repeat customer.

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Recommend Dealer
Yes
Employees Worked With
Eric Elmasry
November 04, 2011

"Never did I imagine that purchasing a car could be such a..."

- jenn11

Never did I imagine that purchasing a car could be such a positive experience. Never in my dreams did I think that I would walk through a dealership and think "wow" upon "wow" at the selection of cars and customer service. Never did I think it was possible for me to be approved for financing with my credit. And there I was driving off the lot in a brand new Lexus IS250 that was not only equipped with navigation but in the perfect combination of white with black leather interior--my dream come true. And I owe all my thanks and sincere appreciation to Eric Elmasry and Nash Auto Dealership. Nash Auto is the hidden gem of dealerships in Orange County. It is a smaller, family owned dealership with a wide selection competitive to larger, chain dealerships. With this perfect coupling, you get top notch customer service and attention to detail while purchasing your ideal car. Prior to going to Nash Auto, I did extensive research to compare deals and prices, evaluate my old car's trade in value and check up on my credit. I was set on what car I wanted down to the colors and features so I crossed my fingers and hoped that it was just a matter of time before finding one within my price range. I scoured the internet every single day from Craigslist, AOL Auto, Carmax and Edmunds and found myself repeatedly led back to ads from Nash Auto. Although I never heard of Nash before, I am so glad I took the time to see what they were all about. Upon a quick walk through of the lot, I was impressed by the selection of cars including higher end luxury models and further surprised at the superb, competitive prices. It even made me reconsider my dream car! Of all the salesmen that I dealt with thus far, Eric Elmasry was the most polite, patient, low pressure and genuine of them all. As always I was wary of charming salesmen and did not want to be duped as a dumb, female buyer but Eric was straightforward from start to finish. Throughout the test drive, financing process and signing of papers, I was amazed by the ease of the car buying process compared to the horror dealership stories I've heard in the past. By the time I was signing my last papers, I was doing somersaults in my head and could barely hold in my excitement. With Eric's wow-worthy service and the great financing rate I received, I became the brand new owner of a shiny Lexus IS250. Without hesitation, I highly recommend visiting Nash Auto if you're looking for a new car. And in the case that you find the car of your dreams, make sure you holler at Eric to make it all a dream come true. THANK YOU NASH AUTO! :)

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Recommend Dealer
Yes
Employees Worked With
Eric Elmasry
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