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Nashua Hyundai
Nashua, NH
569 Reviews
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569 Reviews of Nashua Hyundai
June 17, 2012
This is our opinion of Nashua Hyundai service: Service department does mediocre to poor work. The manufacturer's service schedule is not followed. Instead, work is done much sooner than is required, resul department does mediocre to poor work. The manufacturer's service schedule is not followed. Instead, work is done much sooner than is required, resulting in significantly higher maintenance costs with no benefit. For putting electrical tape on three wires (5 minutes work max) we were charged $90 and they said they would not reduce the exorbitant fee. To add to the insult, the wires were left dangling near the road, subject to damage. After paying them over $1600 for one service visit on a relatively new car, the coolant reservoir was not even topped up. There is no need to have your car serviced at any dealer to maintain warranty. Use a local shop that charges less for the hourly shop rate and less for parts and materials and save your receipts in case warranty service is required. If the dealer argues about warranty coverage, report them to the Hyundai regional office. Don't waste your money paying for service you don't need, or for "repairs" they claim are required for NH inspections which are not actually required. It is my experience that local shops are far more honest in advising what service is required and in charging for minor repairs. (The shop we regularly use would not have charged anything for taping three wires, versus $90 at Nashua Hyundai.) After four years of bring our new vehicle to Nashua Hyundai, we will never have them do non-warranty service again. More
by charlie321
Employees Worked With
service writer
June 15, 2012
Brought my 2005 Sonata in for engine service. Car had 90k miles on car, well cared for. Turned out to be an issue requiring an engine replacement. Due to cost I opted to have car returned to me in unrunning miles on car, well cared for. Turned out to be an issue requiring an engine replacement. Due to cost I opted to have car returned to me in unrunning condition. When I recieved the car there was excessive damage done to the front driver door. It clearly appeared as the lift was brought up on the door as there was a crush mark that looked like the car lift pad, as there was also yellow paint on the underside of the door (same color as lift) and grey paint on lift pad (same color as car). I immediatley contacted Skip Bell who was in charge the day I was there. He informed me to contact "Tom" the service manager. On contact (took several weeks to get to him as he was always "busy") he finally told me "Okay bring the car to me and I will fix it dont go someplace else" I explained that I wanted to take it to a non-bias shop that was not involved in the incident his reply was "then good luck your on your own". On having the car reviewed for repair the damages amounted for just under 3000 for the door damage. On repairing the engine I found also that unbenounced to me the tech had not only discharged my A/C which I just paid 150 the week prior to have it serviced but also cracked the condensor unit for which they also denied it and that cost me an additional 400 in parts. I contacted my ins. company for assistance and even they had no luck and were given the run around and excuses. In the end I got the money from my ins. company but lost out on the 400 in parts for the AC and an additional 500 for my deductible. I was a loyal customer of theirs dispite the fact that they were always rude in sales, but I will NEVER EVER EVER go to any of the Thompson Auto Group dealerships because of this one locationthey are all the same. I also bought a brand new car the year before and was greated to see the saleman driving my car there was trash in it, he was eating McD's and the car smelled of hamburgers and to top it off they but over 300 miles on the car and were like Oh well. Needless to say didnt end up buying that car. I WOULD NOT RECOMMEND YOU EVER GO TO THIS PLACE UNLESS IT IS A LAST RESORT AND ONLY TO BY PARTS FOR YOUR MECHANIC. More
by acmeoil
Employees Worked With
Tom (Service Manager); Skip Bell (Service), Bernie Tompson (GM), Sales
June 15, 2012
Will only buy Hyundai's @ Nashua Hyundai for their exceptional customer service and auto service. We've been a customer of the Thompson dealership for 12 years faithfully! Would never think of going a exceptional customer service and auto service. We've been a customer of the Thompson dealership for 12 years faithfully! Would never think of going anywhere else!! More
by Nancy D
Employees Worked With
Todd Weeks, Tom Finn, Moses, Tim
June 13, 2012
My car buying experience was very pleasant with the help of bernie and also les novak.. this is mt first new car and i love it and also the service.. i look forward to going back to hyundai i recomend this of bernie and also les novak.. this is mt first new car and i love it and also the service.. i look forward to going back to hyundai i recomend this dealership to everyone over any other dealership More
by melissa72
Employees Worked With
bernie, Les Novak
June 08, 2012
The sales experience was pressure-free and pleasant. Pleasant isn't normally a word used to describe a car purchase! I traded in my 7-year-old Santa Fe for a new 2012 Santa Fe. The price was right and Pleasant isn't normally a word used to describe a car purchase! I traded in my 7-year-old Santa Fe for a new 2012 Santa Fe. The price was right and $2,300 better than the price from a Manchester dealer for essentially the exact same vehicle. We'll be back in a month to purchase a car for my daughter. More
by LaurieNH
Employees Worked With
Nate Green, Les Novak
June 03, 2012
Everyone at this dealership was very nice, very accomadating, and did everything in there power to get me everything I needed. They got me discounts and lowered my interest rate. For my first new c accomadating, and did everything in there power to get me everything I needed. They got me discounts and lowered my interest rate. For my first new car, it was a great price. I didn't have much of a crdeit history, but they still pulled some strings so I could get the loan. they really do everything for you and put you first. The only issue I had which was very minor was the fact that I feel like I couldnt get a hold of my sales person when I needed to talk to her. It was constant back and forth phone calls, but I understand they were busy trying to get everything I needed. The process at the end was easy. They explain all the paperwork and make sure your comfortable with your new car when you leave. My dad went through this process multiple times throughout his life and he told me that this was the best experience he went through trying to buy a car. So I trust his judgement. More
by melaniedepaolo
June 03, 2012
I have dealt with other dealers before, and too often am subjected to the classic strongarm and pressure tactics dealers are often associated with. This experience was just the opposite, with friendly, no- subjected to the classic strongarm and pressure tactics dealers are often associated with. This experience was just the opposite, with friendly, no-pressure service, and a willingness to negotiate in direct and fair manner. Nate was very personable and friendly, and I would recommend Nashua Hyundai to anyone. More
by pdickau
Employees Worked With
Nate Green
June 02, 2012
From my walk in the door to getting the keys to my new car they were friendly, informative, and efficient. This was one of the smoother car buying experiences I have had and it was fabulous! Thankyou agai car they were friendly, informative, and efficient. This was one of the smoother car buying experiences I have had and it was fabulous! Thankyou again!! More
by Sherricarew
Employees Worked With
Nate green, Nate Green
May 18, 2012
My wife and I found our purchasing experience with Les Novak to be of the highest quality. Les answered our many questions in an extremely professional manner which ensured the seamless and pleasant purc Novak to be of the highest quality. Les answered our many questions in an extremely professional manner which ensured the seamless and pleasant purchase of our vehicle. More
by gigamaximus
Employees Worked With
Les Novak, Les Novak
May 10, 2012
In my opinion, it is yet too early to give a clear review of my experience as i've just bought my vehicle. Customer Service experience with Mr. Novak was very pleasant. of my experience as i've just bought my vehicle. Customer Service experience with Mr. Novak was very pleasant. More
by Jei75
Employees Worked With
Les Novak, Les Novak
