Nashua Hyundai - Service Center

Service Sucks Very bad service, they will let you schedule appointment online and when you show up for service driving an hour they say they cannot service on Sunda Very bad service, they will let you schedule appointment online and when you show up for service driving an hour they say they cannot service on Sundays computer must have slipped through the system. They say "We service only particular things on sunday", if thats the case some sensible person in your dealership if any should put this note on the website. Very convenient these days to blame computers. As such I never liked service there but due to lack of hyundai dealership in Mass area you try to make things work of what you get. I have been a big fan of Hyundai (Owned three cars so far) all these years but no more since I moved to Mass, will sell and get rid of the car ASAP. More

Watch the Paper work for servicing your vehicle. If you take your car to Nashua Hyundai for service, BEWARE of the paper work, do not sign it until after the work is done and do your own walk around If you take your car to Nashua Hyundai for service, BEWARE of the paper work, do not sign it until after the work is done and do your own walk around of your car to insure there is no damage. Their paper work where you sign on their copy has the small print that states, WE ARE NOT RESPONSIBLE FOR ANYTHING (note anything} THAT HAPPENS TO YOUR VEHICLE WHILE ON OUR LOT. (not the exact words but you get the idea} this language is NOT on your copy. Once you sign it your freeing them of any responsibility. Either refuse to sign it or turn the page and cross out this language and watch them scream. They can leave an oil plug loose and loose all your oil damage your engine. As in my case, my 2016 Hyundai was damaged while under their control, I signed the paper work, I got screwed. These people are dishonest and unethical. Do NOT trust them, they got your money when you bought the car. It's all they care about. The only reason I have ever done business with them is because of Les Novak who I do trust. I tried to communicate with the owner but he refused, guess I'm just not important enough for the Thompson family, should have bought a Corvette things would have been different. Three Hyundai's bought from them, but never again. And will continue to get the word out to family, friends and anyone else who will listen. More

AG report I have filed a complaint to the NH Attorney General's office, for poor customer service. Waiting for results. Let me be clear, I like the cars, I like I have filed a complaint to the NH Attorney General's office, for poor customer service. Waiting for results. Let me be clear, I like the cars, I like the Salesman who sold me 3 Hyundai's over the last 3 years. But the service is not what you expect from a dealer that says they "Love all customers". Will not buy from them or allow my cars to be serviced there. More

Disappointed I typically am a fan of the Hyundai Service Department, but today I was disappointed with my experience. I went in for an oil change and overall it to I typically am a fan of the Hyundai Service Department, but today I was disappointed with my experience. I went in for an oil change and overall it took about 30 min (which is fine). I had to remind the service adviser twice to apply the 5 dollar oil change coupon. As I was leaving, I looked at the reflection of my vehicle in a window behind me and saw that one of my brake lights was burnt out. This was not marked on my vehicle inspection report. Then I noticed they put the wrong mileage down (higher than my current vehicle mileage by about 30 miles). Finally, the report also shows they didn't check my my tires or brakes. As I said, I usually like getting service here, today was just disappointing. More

Lesson learned My wife and I bought two cars and we're considering a 3rd, but had brought my Sonata in for a recall. They did not fix a 2nd part, just checked it, My wife and I bought two cars and we're considering a 3rd, but had brought my Sonata in for a recall. They did not fix a 2nd part, just checked it, and when I called after leaving they said the part would have to be ordered. I then get a call 15 minutes later saying they had the part, and set up time later that day. Mind you each trip is 30 minutes each way to get there. Once there the mechanic proceeded to put greasy fingerprints all over the interior of my car! No lie. The kid at the desk couldn't apologize enough, but it took 3 more visits over the next 2 weeks before it was close to clean. Needless to say, I will be taking my business elsewhere. More

Service Dept Complaint The 3rd week of June I had an oil change and inspection scheduled for 1PM. Upon arriving I realized that I did not have my registration with me so in The 3rd week of June I had an oil change and inspection scheduled for 1PM. Upon arriving I realized that I did not have my registration with me so instead of cancelling the appointment, I decided to just have the oil change done. I left my car there and said I would pick up my car after work (5 pm). Upon arriving a little after 5 pm, my car was no where to be seen. I waited until 5:45PM before my car was driven onto the lot!! Remember I dropped my car off at 1 pm. I scheduled an appointment with another auto care facility for my inspection a couple of days later and to my surprise they mentioned I needed an oil change which I immediately said "I just had one"! Yes, Nashua Hyundai did do it but forgot to change the oil change sticker in the window. While inspecting my car, the other auto care facility noticed that my air filters needed to be changed desperately as they were BLACK. Nashua Hyundai had never mentioned or shown me in previous oil changes that they should be replaced. When I brought this to the attention of the service manager, his answer to me was that these filters were scheduled to be changed at the 30,000 mile maintenance checkup. His resolution to me was a free oil change. Thanks but no thanks! I asked for a refund which he said he could do but I have not seen a check in the mail and its been 1 month! I called the service department today however the service manager is not in until Monday. Hopefully, the person I spoke with will take care to present this to him on his return and my check will be forthcoming. I will never take my car there for service again as he apparently didn't feel my business or satisfaction was worth saving. More

My left brake light wasn't working, I took to get serviced last Thursday, it's under Manufacturer recall, so it's free of charge. After an hour or so, he said it's fixed, switch being replaced. I wen serviced last Thursday, it's under Manufacturer recall, so it's free of charge. After an hour or so, he said it's fixed, switch being replaced. I went home, asked my husband to check if it's really working, but NOPE! Early Monday morning I called to tell them that they didn't fix my brake light, they asked me to come back on that day at 1PM. After 2 hours the guy said it's fixed. Hooray, it's fixed after the 2nd time around!. So I drove away to get some food for my 20 months old baby. Then I noticed a yellow tape around my driver's window and the screw cover was hanging out and it looked like they did something on it without notifying me or at least said something about it. I removed the tape because it's very ugly then checked my window. It won't go down!!! I found out it's broken which never was! After I got some food for my daughter, I went back to them for the 3rd time and told them what I found out. He said, they didn't do anything about the window because the window has nothing to do with my brake light. Exactly! but why they took it apart without telling me and now it's broken. As upset as I am, I thought they're trying to ripped me off by breaking something else in my car so they can charge me. I asked him to give me an appointment at 9AM for the next day because I want them to fix my broken window and he said ok. So the following day I came in for the 4th time and guess what? I didn't have an appointment according to Denise Breen. By the end of the day, I end up paying them $119.40 to replaced the power window regulator. He said he could have charge me more for about $400 for the labor. Oh really! Yes, from being free of charge to $119.40. I would NEVER EVER come back to this place again, I swore! More

This is our opinion of Nashua Hyundai service: Service department does mediocre to poor work. The manufacturer's service schedule is not followed. Instead, work is done much sooner than is required, resul department does mediocre to poor work. The manufacturer's service schedule is not followed. Instead, work is done much sooner than is required, resulting in significantly higher maintenance costs with no benefit. For putting electrical tape on three wires (5 minutes work max) we were charged $90 and they said they would not reduce the exorbitant fee. To add to the insult, the wires were left dangling near the road, subject to damage. After paying them over $1600 for one service visit on a relatively new car, the coolant reservoir was not even topped up. There is no need to have your car serviced at any dealer to maintain warranty. Use a local shop that charges less for the hourly shop rate and less for parts and materials and save your receipts in case warranty service is required. If the dealer argues about warranty coverage, report them to the Hyundai regional office. Don't waste your money paying for service you don't need, or for "repairs" they claim are required for NH inspections which are not actually required. It is my experience that local shops are far more honest in advising what service is required and in charging for minor repairs. (The shop we regularly use would not have charged anything for taping three wires, versus $90 at Nashua Hyundai.) After four years of bring our new vehicle to Nashua Hyundai, we will never have them do non-warranty service again. More

Brought my 2005 Sonata in for engine service. Car had 90k miles on car, well cared for. Turned out to be an issue requiring an engine replacement. Due to cost I opted to have car returned to me in unrunning miles on car, well cared for. Turned out to be an issue requiring an engine replacement. Due to cost I opted to have car returned to me in unrunning condition. When I recieved the car there was excessive damage done to the front driver door. It clearly appeared as the lift was brought up on the door as there was a crush mark that looked like the car lift pad, as there was also yellow paint on the underside of the door (same color as lift) and grey paint on lift pad (same color as car). I immediatley contacted Skip Bell who was in charge the day I was there. He informed me to contact "Tom" the service manager. On contact (took several weeks to get to him as he was always "busy") he finally told me "Okay bring the car to me and I will fix it dont go someplace else" I explained that I wanted to take it to a non-bias shop that was not involved in the incident his reply was "then good luck your on your own". On having the car reviewed for repair the damages amounted for just under 3000 for the door damage. On repairing the engine I found also that unbenounced to me the tech had not only discharged my A/C which I just paid 150 the week prior to have it serviced but also cracked the condensor unit for which they also denied it and that cost me an additional 400 in parts. I contacted my ins. company for assistance and even they had no luck and were given the run around and excuses. In the end I got the money from my ins. company but lost out on the 400 in parts for the AC and an additional 500 for my deductible. I was a loyal customer of theirs dispite the fact that they were always rude in sales, but I will NEVER EVER EVER go to any of the Thompson Auto Group dealerships because of this one locationthey are all the same. I also bought a brand new car the year before and was greated to see the saleman driving my car there was trash in it, he was eating McD's and the car smelled of hamburgers and to top it off they but over 300 miles on the car and were like Oh well. Needless to say didnt end up buying that car. I WOULD NOT RECOMMEND YOU EVER GO TO THIS PLACE UNLESS IT IS A LAST RESORT AND ONLY TO BY PARTS FOR YOUR MECHANIC. More

Will only buy Hyundai's @ Nashua Hyundai for their exceptional customer service and auto service. We've been a customer of the Thompson dealership for 12 years faithfully! Would never think of going a exceptional customer service and auto service. We've been a customer of the Thompson dealership for 12 years faithfully! Would never think of going anywhere else!! More