National Auto Plaza Sandy

Dishonest dealer Went here friday ad a repeat customer thinking they would be able to help me get not one but two cars, parker the sales guy did he helped me get 2 car Went here friday ad a repeat customer thinking they would be able to help me get not one but two cars, parker the sales guy did he helped me get 2 cars I told them what I had and wanted but when the deal came to signing they said that we had to pay registration, taxes safety and IM. My husband got upset and said he would go up on his end to a straight 5 grand and they would not budge . All over 2 cars that have sat and continue to sit and that they were not out any money on. Instead of being greedy they could have made 5 grand. Th ree n we get 8 text messages telling me what a mistake we made. Then Saturday at 3 he calls me and said we can work the deal after all so I call my husband who calls parker who said he would call back in 5 mins. No call so my daughter texts him he said car sold and its our fault she didnt get it that the car wasn't even there anymore. I thought in 2 hours someone came and bought this ??? So today when they are closed I go there 24 hours later the car sits on the lot...WTH never again will I do buisness with them and I will continue to make sure EVERY ONE knows this and I know alot of people in tv, news etc to make sure they dont screw another person out of a car. My daughter is 16 and was in a bad accident week before all she wanted was that car. So we will continue to look and another place will get our buisness ......Dean and Parker its a shame you lied. .. More

Nothing but liars and cheats We had nothing but issues from the time we walked in the door. We were greeted at our truck door, even before we got out of our truck, we got out of We had nothing but issues from the time we walked in the door. We were greeted at our truck door, even before we got out of our truck, we got out of the truck and we told the dealer we were here for a new truck, this is our trade in. We do not have a down payment, and we can only afford a $300 a mnth truck payment. We asked to have paperwork done first so they knew where we stood and what trucks they could show up that we could afford, with our trade in. They said it doesnt work that way, we have to find something we like before they can see if we can afford it. We started looking at trucks and found one we liked. They told us the truck payment would be $600 a mnth. I told them we already told you we could only afford $300, that is why I asked you to look at the paperwork first and not show us something we couldnt afford. after 2 hours of negotiations we agreed to $350 a mnth and $200 down. We got into financing to sign the paperwork and the own paper had gone up to $400 dollars. We stood up to walk out and they went back down to $200.00 down. After that we had the truck for about a mnth and the transmission started acting up. The sales man that helped every couple weeks would text us about a new truck they got in. We kept saying we just got a truck we cant get another one. It affects our credit every time we get a new loan. He wouldnt stop. After 6 months of texts my husband finally went in again they showed him a new truck. Again we told them we cannot afford a bigger payment than we agreed to last time. $350 is the limit. We do not have a down payment. Again going into financing the price of the truck went up to $365 a mnth and they said we agreed to $350 down. The truck they wanted to sale us had major issues, the front end was messed up from an accident, the shocks were back, the auto locks dont work, the tires were worn. The check engine light was on. They said they would fix all issues with the truck. But they wouldnt hold the truck for us. We had to sign the paperwork before they would start fixing the truck. My husband believed them and signed the paperwork. They fixed 1 issue with the truck. They kept the truck for 2 weeks in their shop. They got the check engine like to turn off. the other issues didnt get fixed. After we picked up truck we filled out the paperwork to get our gap insurance back from the trade in. They said they would process the paperwork. after 2 weeks of calling and asking about the refund they finally said we dont get it back because we used it for our down payment. We gave them cash for the down payment. They refused to refund our gap insurance. We had a friend that needed a car and my husband, still trusting this dishonest company, sent him down there. The salesman contacted my husband and thanked him for sending the referral and we would get a $350 referral. after 2 weeks of waiting for a referral we called them again. They again said we wouldnt get the referral because we didnt give our friend a business card. They called us to let us know that our registration and licesne plate was in. We went down to pick it up and they tried again to sell us another truck. Again we had to say we cannot buy another truck we just bought one, we are picking up the registration that just came in. We cannot afford this again. They will look for anyway to keep your money, and to get as much out of you as possible. They break their promises and dont listen to you when you tell them what you can do comfortably. More

Wretched, Terrible, and Dishonest I would never, ever recommend this place to anyone, even if my life depended on it. At first, the sales associates were very kind and willing to h I would never, ever recommend this place to anyone, even if my life depended on it. At first, the sales associates were very kind and willing to help me in any way. Unfortunately, the way they acted was not the same after purchasing a car. They told me that the car would be checked out and fixed before I drove it off of the lot. Well, I went to pick up the car when they said all had been fixed and everything seemed to be working fine. Less than three hours after having the car, it wouldn't start back up. Finally, I was able to get it jumped and took it back to the dealer. They ensured me that they would fix the problem. Several days later, I came to pick up the "fixed" car and things seemed to be working as they should. 3 days later, I received several letters in the mail that were dated the same day that I picked up the car for good. These letters informed me that NAP had lied about talking to the bank and that they were unable to finance the car like they promised. I was told I had fourteen days to return the car and pay for the mileage I drove. Needless to say, as I drove back to the dealer, yet again, to return the car, the check engine light came on. I am so glad to be rid of that piece of junk car they sold me. Returning that car was where the true colors of NAP came out. They informed me that I would have to come back the next day when the right people were in. Thankfully I had all of my paperwork with me and they couldn't run around and make excuses for why they couldn't help me. They expected me to come back at their convenience, despite my busy schedule. They also tried to tell me that I had to pay over $100 dollars for the miles that were put on the car since buying it. I am here to tell you that most of the miles put on that car were from them testing the car after "fixing" various problems. Edin, was the person I worked with and I want to tell everyone to never ever work with him if you go here. He put on a show and tried to inform me that he was a good person and wasn't playing any tricks with me. Hey, Edin, you were...I am no idiot and I know you were doing the runaround to either get me to have to come back another time or keep that piece of CRAP car. I can't believe he had the audacity to ask me if I had learned my lesson from this experience. In answer to your question, yes I have. I have learned to never come to NAP, to inform anyone and everyone to never go here, and that you guys are the most rude/inconsiderate people I have ever met. You all don't know what it means to be professional. Your job is to do everything you can to help the customer, especially if the things going on are your fault. You also have no right to assume things and make statements about a persons age. I really do hope that no one has to go through what I went through with NAP. There are better places out there to find a car and it's not here! More

buy a truck Don't go there they will sell you something thaI is broke and will not fix it ever if it would not pass safety inspection they will keep given you exc Don't go there they will sell you something thaI is broke and will not fix it ever if it would not pass safety inspection they will keep given you excuses tell you are stuck with it More

Alex was honest I went to the Sandy location. I met Alex, told him what I wanted and how much I wanted to spend. He found me a very nice 06 F-250, low mileage very c I went to the Sandy location. I met Alex, told him what I wanted and how much I wanted to spend. He found me a very nice 06 F-250, low mileage very clean truck. The front end had a minor problem and I was assured it would be repaired after financing came through. I had him put it in writing. He had no problem doing so. It has been two months now, and I am completely pleased with my truck. NAP found me financing when no one else could, they got me the vehicle I wanted, they kept their word. My truck was repaired and I was even given a loaner while it was in the shop. It did take longer than expected to get my truck fixed due to financing, but these guys did the impossible. I did purchase the extended warranty plan for peace of mind. My payments are higher than anticipated, but due to my identity being stolen, my credit rating is absolutely zero. I went to many dealerships, got the run around and was even told at a few places I could only purchase the car they wanted to sell me. I really can't say enough good things about Alex I would recommend him to any of my friends, or anyone looking for a reliable vehicle without being pressured or promised things that just aren't going to happen. Of course due to my credit, the interest rate was a little high but I can refinance in a year or two after making payments on time. All I can say is, I got the truck I wanted and am happy I stopped in at NAP to check them out. The only reason I gave such low ratings is because the truck did not have an oil change before I bought it and the fluids had not been topped off. Other than that, I got a vehicle that will last many years and fulfill all my towing needs and I now have a truck that will pull my travel trailer when I go on vacation. I got a F-250 super duty 4X4, I don't care much for the lift kit, but it looks and runs great. More

Do Not Go Here! Place is horrible. They gave us a car that we wanted after being there and explaining that we wanted a small SUV for 4 hours. two weeks later they c Place is horrible. They gave us a car that we wanted after being there and explaining that we wanted a small SUV for 4 hours. two weeks later they call back and tell us to return the car because terms weren't approved. More

I will never review NAP. I will never refer ANYONE to National Auto Plaza. The salesman, service team, and even the management are liars and cheaters. We worked primarily with I will never refer ANYONE to National Auto Plaza. The salesman, service team, and even the management are liars and cheaters. We worked primarily with Jon and Chris. Both of them were so wonderful to begin with. Told us all of the right things, joked around with us, made us feel completely comfortable. Jon even told us what to expect, what to say to the managers to get the deal we wanted, and everything. Neither my husband or I felt comfortable making a decision right then, but it was the last day of the month and Jon asked us to sign the papers so he could get his bonus, and let us know that we had 3 days to cancel if we wanted. There were also minor issues with the cars that we wanted fixed before we took the cars, and he told us not to write any "repairs" on those forms because they would try to charge us, and that he would get it taken care of for us. We ended up buying 2 cars, and also referred several people to them who also bought cars. We came back within the 3 day period to cancel our contracts because we had decided that we didn't want to go through with it. We went straight to Jon, who seemed upset but agreed to help figure something out. He got his manager (Chris) involved and then DISAPPEARED. He was nowhere to be found. We had him paged several times and he never came until about an hour later. In the meantime, we were stuck with his airhead manager Chris. Chris was very unprofessional and very rude. He raised his voice to us and told us that there was nothing we could do about it. Chris ended up leaving us stranded also. Koo, the finance guy, ended up coming out and talking to us. He tried to resolve the situation, but also raised his voice to begin with. He refused to speak with my dad who was there as support. Jon showed up later on and was very emotional, told us that we were going to make him lose his job. Then he disappeared again and my husband got a text saying "I hope you're happy, I lost my job now." (To which we found out was not true, because we came back several times and he was still there.) He also texted some of the people we referred to tell them to tell us to stop. Eventually we agreed to work some things out with Koo and we took the cars home. Both of our cars, AND TWO of the cars that were bought because of our referrals, have had MAJOR issues and it has only been 6 months. We have had to spend thousands of dollars on our cars since then to get them in working, decent order. One thing is the Catalytic Converter, which would not have passed inspection. Also the trunk of the SUV will not close, which also would not pass inspection. This was also something that was promised to be fixed... broke AGAIN within a week of buying it, and they refused to fix it again. My husband's windows don't work. We dropped it off to have it fixed, and picked it up with MORE problems than when we dropped it off. And the windows are still not fixed. We were told it was under warranty because it was something they worked on before we bought the car, but then when we took it back to get worked on, they informed us that the problem i s not what they worked on before, so it would not be covered under warranty. National Auto Plaza is full of sleazy, dishonest people and I will never refer anyone there again. More

Told me there was a finance bank fee of $1000.00, just the other day the bank called to review my loan and I told them about it. No such thing! They took that $1000.00 and added it to the price of the car the other day the bank called to review my loan and I told them about it. No such thing! They took that $1000.00 and added it to the price of the car! After I haggled with them for over a week they snuck that into the price. They also explained to me about a service program, little did they explain it was $2500.00! They didn't mention the price, they just told me I had it and it would cover everything. They scooted me through the building so quickly and took advantage of me having my children with me so they could get me signed and out the door. I am actually happy with the car I bought only because I went through it with a fine tooth before I paid. These guys are rip off artists nothing more. Colby Hansen you should be ashamed of yourself and you staff. More

The staff was extremely dishonest and the cars were very overpriced. I was lied to about the kind of warranty I was recieving among many other things. Ended up paying over $2000 for a warranty that they d overpriced. I was lied to about the kind of warranty I was recieving among many other things. Ended up paying over $2000 for a warranty that they didn't honor. Terrible terrible place to go! A lot of this was my fault for not doing my research but this is definitely the worst dealership I could have gone to. More

My fiance and I went to buy our FIRST car. Greg showed us the used cars that just came in. They said they hadn't looked at these cars but their in GREAT condition. We finally came across to a 1994 Honda Acco the used cars that just came in. They said they hadn't looked at these cars but their in GREAT condition. We finally came across to a 1994 Honda Accord, it seemed to run great, but had the break light on. Greg said he'd try to get them to sell it to us for 1500. No, they didn't like that price lowest they wanted to go was 1800. So we agreed upon it because it seemed like a fantastic car. The next morning there was a huge crack in the windshield, 900 dollars worth of brake fixing, there's no antenna, stickers on the back window, etc. We noticed only some of these things. We called them to say hey, we got screwed, we'd like a few hundred dollars back. They basically told us to piss off. On kelly blue book, that car will only sell for 900. IF that. DO NOT go to this place, these people are down right evil. I will NEVER go back there ever again in my life. We thought we were getting into a good deal, turns out we were better off looking on KSL! More