National Dodge Chrysler Jeep Ram

National Dodge Chrysler Jeep Ram responded

Thank you for your positive feedback, Colin! We are glad to hear that Kitrell has been providing excellent service for your truck and keeping you informed about necessary and upcoming services. We appreciate your loyalty and look forward to continuing to serve you

National Dodge Chrysler Jeep Ram responded

We sincerely apologize for the distressing experience you encountered following your recent oil change at National Automotive Group. Your feedback is deeply concerning to us, as it goes against the high standards of quality and service we strive to maintain. We understand the frustration and inconvenience caused by discovering oil leakage and observing that the oil appeared unchanged. Rest assured, we take such allegations very seriously, and we have already taken steps to address this matter promptly. Our Service Manager, Darrin Howard, has been informed of your situation and should have already reached out to you to offer assistance. We understand the importance of thoroughly inspecting all aspects of the service provided, including the oil filter replacement, to ensure that such issues do not occur. Darrin should have extended an offer to check the filter and all related components to identify any potential issues, such as residual oil or incorrectly installed filters. Furthermore, we understand the importance of cleanliness and maintaining the integrity of your vehicle. In addition to checking the filter and related components, we would like to offer to clean the entirety of the underside of your vehicle to address any residual oil or debris that may be present. Your satisfaction and trust are of the utmost importance to us, and we are committed to resolving this matter to your complete satisfaction. Please do not hesitate to contact us directly so that we can arrange for the necessary inspections and any further assistance you may require. Once again, we apologize for the inconvenience and frustration this has caused you. We value your feedback and the opportunity to make things right. Thank you for bringing this matter to our attention, and we look forward to the opportunity to regain your trust and confidence in National Automotive Group.

National Dodge Chrysler Jeep Ram responded

We are deeply concerned to learn about the experience you had with our service department, and we sincerely apologize for any inconvenience or frustration caused. Your feedback is incredibly important to us, and we appreciate the opportunity to address your concerns. At National Automotive Group, we prioritize the safety and satisfaction of our customers, and we hold our team to the highest standards of professionalism and integrity. It is disheartening to hear that you encountered issues with the reassembly of your truck following your service visit. Upon investigation, it appears that there was a breakdown in communication between our service advisor and the technician responsible for your vehicle. We believe that the technician had not been informed of the declined battery installation prior to beginning the reassembly process. As a result, certain components were left unfinished, leading to the issues you described. Please accept our sincerest apologies for this oversight. We assure you that this is not reflective of the level of service we aim to provide at National Automotive Group. We understand the importance of clear communication and thorough attention to detail, especially when it comes to the care of your vehicle. We have addressed this matter with our team to prevent similar incidents from occurring in the future. Additionally, we want to assure you that the safety and well-being of our customers are paramount, and we would never condone any behavior that compromises your trust or puts your vehicle at risk. We appreciate your understanding and the opportunity to make things right. If there is anything further we can do to assist you or address your concerns, please do not hesitate to reach out to us directly. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave us a 5-star review! We're delighted to hear that your scheduled oil change and tire rotation appointment went smoothly and that our team was able to provide you with timely and friendly service. Customer satisfaction is our top priority, and we appreciate your feedback. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!

National Dodge Chrysler Jeep Ram responded

Thank you for choosing National Automotive Group for your vehicle service needs, and for sharing your positive experience with us! We're delighted to hear that Ryan Brown and Trisha provided you with such exceptional service. Our team strives to deliver professionalism, kindness, and care to every customer, and it's wonderful to know that they exceeded your expectations. We appreciate your trust in us and look forward to continuing to provide you with top-notch service in the future. If you ever have any questions or need assistance, please don't hesitate to reach out.

National Dodge Chrysler Jeep Ram responded

Mr. Cocagne, we extend our sincerest apologies for the errors that occurred. There were significant breakdowns in communication on our end, and our General Manager, Robbie Yates, has thoroughly investigated each aspect where we fell short. This behavior is not in line with the values of National Automotive. Please rest assured, Mr. Cocagne, that we are fully committed to rectifying our mistakes and will diligently examine our processes to enhance the quality of our future services. We appreciate you bringing these issues to our attention, and please know that upper management, especially Mr. Yates, is always available to address any concerns regarding the level of service provided.

National Dodge Chrysler Jeep Ram responded

Thank you for the fantastic review! We're thrilled to hear that our team provided you with a professional and seamless experience. Making the car-buying process easy and efficient is always our aim, and it's great to know we hit the mark for you. If you ever have more questions or need assistance in the future, feel free to reach out. Safe travels, and thanks for choosing National Automotive Group!

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your outstanding 5-star review with us! We're thrilled to hear that you consider us the best and appreciate our commitment to continually improve your visit. Your satisfaction is our priority, and we're grateful for your acknowledgment of our vigilance to meet your needs. If there's anything more we can do for you or if you have any specific feedback to share, please feel free to reach out. We value your continued support and look forward to serving you with excellence in the future. Thank you for choosing National Automotive Group.

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Johnathan made your visits to National Dodge enjoyable. Providing excellent customer service is our top priority, and it's wonderful to know that our team is delivering on that commitment. We appreciate your continued support and look forward to serving you in the future. If you have any more feedback or suggestions, feel free to reach out. Safe travels on the road, and we hope to see you again soon!

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your fantastic 5-star review with us! We're delighted to hear that Kitrell provided you with great customer service and maintained excellent communication throughout the entire process. Keeping our customers informed is a priority for us, and we're pleased to have met your expectations. Your recommendation means a lot to us, and we truly appreciate your trust in our services. If there's anything more we can do for you or if you have any specific feedback to share, please feel free to reach out. We look forward to serving you again, and thank you for choosing National Automotive Group.